Luxy Hair Reviews

Name: Luxy Hair
Address: 1250 Flyer Way, Suite 100, Salt Lake City, Utah
Rating: 4.14

4.1 Rating 371 Reviews

75 %

of reviewers recommend Luxy Hair

4.1

Based on 371 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

801-206-4781

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Luxy Hair 5 star review on 28th September 2025

3851

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service! My package was delayed/misplace and I contacted Luxy Hair and they immediately gave me a replacement with no charge. I’ve been a loyal customer of Luxy Hair for many years now and will continue to be because of their amazing service!”

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Posted 3 years ago

“Awesome customer service. I accidentally ordered a pair of halo extensions and couldn't cancel my order and was in a total panic! Their customer service was quick to reply the entire time through the process! It calmed my nerves so much, thank you!!! I've also used their extensions before, I've been pleased!”

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Posted 3 years ago

“The customer service and the product quality were wonderful. The color was way too dark! Thank you for making returns easy”

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Posted 3 years ago

“Amazing customer service!”

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Posted 3 years ago

“Great customer service made sure my package arrived”

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Posted 3 years ago

“Incredible experience with this company from start to finish. AMAZING customer service, super fast shipping time, and insane product! I’ve never felt so confident. What an awesome brand! Absolutely recommend. My first pair of extensions. :)”

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Posted 3 years ago

“Trish in customer service returns was great The hair was beautiful I unfortunately wasn’t able to clip them in not at anyone’s fault but my own Thank you Lucy for letting me try I will see which one my hair stylist uses and may reorder different style thank you”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“I love the quality and the customer service was amazing too. Quick refund for the items that I needed to return and hassle free. They charge $10 for items returned, though.”

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Posted 3 years ago

“Customer service was great.”

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Posted 3 years ago

“Very helpful and efficient! Friendly customer service! Fast shipping. Thx”

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Posted 3 years ago

“Love the quality and excellent customer service! I’ve been buying these for years and I was never disappointed! Love the shorter version of extension!”

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Posted 3 years ago

“They always have great customer service and super responsive. I have 4 other sets depending if I want to go lighter or darker and play up my highlights or low lights. Neutral Brown Balayage is such a beautiful shade and matches my hair absolutely perfectly. I have very thin hair so I don’t use all of the clips which makes me feel like I get 2 sets in 1. Thank you Luxy!”

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Posted 2 years ago

“I’ve been using clip in hair extensions for 10+ years and Luxy is by far the BEST company out there. The quality is SO nice the hair feels like silk and for me personally getting the volume bundle helps me blend easier into my fine hair giving me that extra volume and length I desperately need! The shipping is fast I never wait longer than 5 days to receive my order (at most). The customer service is always extraordinary. I will continue to purchase more sets in the future 🥰”

Luxy Hair 5 star review on 14th August 2023

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Posted 2 years ago

“Love the hair, soft and beautiful matches my brown hair very well but the customer service was what really impressed me. I exchanged mocha brown for chestnut, as soon as the received the information that my package was on its way back they shipped the new color I got it with in a few days 0 cost. I was so impressed!”

Luxy Hair 5 star review on 13th December 2023

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Posted 2 years ago

“I have worn these extensions 3x so far and every time it gets easier! They are so comfortable, they blend seamlessly, and the color is a perfect match. I reached out to customer service because I was in between two colors and purchased both, and returned one. They were so helpful with the process. They seem to have all of my questions answered on the website. Instructions are user-friendly. After much research, I am very happy I decided to invest in Luxy Hair extensions.”

Luxy Hair 5 star review on 26th December 2023

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Posted 2 years ago

“Customer service: I had trouble color matching my hair and they worked with me to find the right match just in time for my wedding consultation. Even when I ordered a color that was too dark they expedited a color sample for me to try which was a perfect match. Product: The extensions are great. They aren’t to heavy and stayed in with no issues for the three days I wore them. They curl very nicely and hold shape.”

Luxy Hair 5 star review on 29th April 2024

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Posted 2 years ago

“Very soft, beautiful, and naturally thick. length is as stated on their website. Customer service is always helpful as well! Quality is always up to par, and always the brand I go back to even after trying other ones. Also the best seamless set I’ve ever tried, I have never needed to replace any clips. 10/10”

Luxy Hair 5 star review on 24th April 2024

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Posted 2 years ago

“I want to express my thanks to Luxy. This is my third purchase for my daughter. This is the first time I've bought the 16". We received our order fast, as always, but there was a small issue with the piece. I sent a massage to Luxy and they responded immediately and corrected the issue. Thank you! We will continue to be customers, quality and service is top notch.”

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Posted 1 year ago

“Have been ordering the same hair from Luxy for years, had an issue with my last order but their customer service team was excellent. They completely rectified the issue and in a quick time period. It’s refreshing to see a company care about their customers and actually listen. They have definitely redeemed themselves and I will continue ordering from them in the future.”

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Posted 1 year ago

Luxy Hair is rated 4.1 based on 371 reviews