LycaFly Reviews

Name: LycaFly
Rating: 1.24

1.2 Rating 170 Reviews

6 %

of reviewers recommend LycaFly

Company Reviews

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1.2

Based on 170 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Heena Ayub

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely atrocious service. A complete scam and appalling customer service. NEVER book with them.”

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Posted 4 years ago

“Do NOT book with these people ... absolutely awful service and complete rip of. Contradicting information and useless support”

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Posted 4 years ago

“Your charging ridiculous fees for flights that have been suspended in India at no fault of mine when high street travel agents are charging £20 to re book To come back to the UK... it’s appalling - I will not be using you guys again”

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Posted 4 years ago

“Been phoning them almost all week now, to cancel my flight and send me a cancellation invoice they either cut you off or ask you to hold on and not get back to you!!!”

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Posted 4 years ago

“Scammers stay away”

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Posted 4 years ago

“Initially I was quite happy however due to having an elderly father and partner both with underlying health issues therefore with the Coronavirus it is not advisable for either of them to fly. Having saved for long time to take my dad back to the country he was born to see his elderly sisters before he dies we have decided not to cancel but to postpone until October. I contacted Lycafly who arranged flights for October which cost me £1033 extra plus another £150 for taxes. I paid, agreed the flights, got a receipt for both the payments then 2 hours later I was contacted by Lycafly again to say I cannot go in October and have to go in August which is going to cost me another £800. I have put an official complaint in last Thursday 5th March which has not even been acknowledged so a sent it again early this week - still nothing. Yesterday I had an e-mail from the sales person stating the booking for April is still there and I can only go in August "which is more expensive" Absolutely disgusted. My families health is at risk and this may be the last time my father gets to see his family. I have paid for October tickets and not getting them. Disgusting.”

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Posted 4 years ago

“Rude and not responding”

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Posted 4 years ago

“Literally the worst company I have ever dealt with. Found them through Skyscanner. Paid for the tickets. They rang me up straight away saying there’s there’s no seats left on that flight and if I was flexible in terms of travel. I had to repeatedly tell them I wasn’t then suddenly they said there were seats but I had to pay another £100!! So suddenly there were seats if I paid extra. Absolutely fuming. Rip off merchants. I told them I wanted a refund and they said it would take 12 days to go through. I tried to cancel the flights the next day and they said I would lose £800! Staff were rude and unhelpful. Would never ever ever use them again!! Wouldn’t even give them one star.”

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Posted 4 years ago

“Nightmare company. Rising up the ticket price when I was accept the payment . Ridiculous.”

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Posted 4 years ago

“SCAM be extremely careful. My flight to Bali was never refunded despite the fact that the flight is stoping by HK and the high risk of Corona Virus”

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Posted 4 years ago

“In August 2019 I booked and paid flights from London to Mauritius with LycaFly for my wife and son. They sent me a confirmation email, so I normally assumed that I had the flights booked. The next days I started to receive calls from them, asking me if I would prefer alternative flights. I answered no. They called me again asking me the same question. From me always the same answer. I wrote them an email reiterating that i didn't want change my plan and asking to finally receive my e-ticket. After that i had another call, when they told me that the flights I had chosen (and paid for) were not available anymore and they were proposing alternatives (more expensive and less convenient for my needs). I asked for a refund, as the product for which I had paid was not available, the proposed alternatives were not adequate for my needs and i wanted to be free to look for other options. They refused to reimburse me for flights which they could not provide and i was forced to compromise for more expensive and less convenient flights (after unnecessarily having wasted several hours at the phone/email with them) I found their attitude not honest, and frankly on the verge of criminal/scam. I see here that many other users have suffered similar bad experience. I certainly will never use them anymore and I hope this review will help other users to avoid the same troubles that me and several others have experienced with LycaFly.”

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Posted 4 years ago

“Extremely poor customer service. Please avoid using this useless service. Customer requirements never met”

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Posted 4 years ago

“Absolutely AWFUL- still won’t refund my money after calling me to tell me the flight I bought was not available. Waited the agreed 7-10 days AND paid a 150 pounds cancellation fee (no way around it) and now calling bank and fraud companies to hold them accountable. Really really avoid- I wish I had read reviews before using them. Criminals. Still not received my refund.”

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Posted 4 years ago

“BEWARE dishonest Scammers. Called me 15 minutes after booking confirmed trying to extract more money telling me airline had not confirmed my seat and that all seats at that price had now gone and i needed to pay more. This was a lie. I spoke with the airline direct and all was fine they will try to over charge you. Read the other 1 star reviews for similar tales. Avoid. They should be prosecuted for dishonest trade practices.”

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Posted 4 years ago

“Thank you Lycafly for the amazing deal. Will book in the future too.”

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Posted 4 years ago

“Easy booking and completed super fast. E Ticket was with me after a few minutes.”

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Posted 4 years ago

“I recommend lycafly to anyone as it is easy to book, get deals and find cheap fares.”

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Posted 4 years ago

“Easy and quick to book at last minute. Thank you”

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Posted 4 years ago

“When booking the website was clear. I even received a phone call by their staff when I was completing the order, and the rep stayed on the phone to help with the transaction as I was booking the last two seats and they wanted to ensure the booking was successful.”

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Posted 4 years ago

“I have recently booked flights to India through LycaFly and can honestly say that their customer service is exceptional from start to finish. Would highly recommend for anyone who is currently in the process of booking flights as the booking process is clear and concise with them.”

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Posted 4 years ago

LycaFly is rated 1.2 based on 170 reviews