“I couldn’t get the specific dimensions of a tote bag I wanted to buy on this website (this can be a big headache for online shopping). When I wrote to LYST customer service, Carl efficiently did some research and was able to help me get the information I much needed. I am a happy shopper with LYST!”
Hey there - thanks for the excellent review! We're happy to hear that you were happy with our service. We can't wait to welcome you back soon! Have a great day!
Hey Amanda - thanks for reaching out. Sorry to hear that there was an issue with your order. A member of our Customer Care team has reached out to help you here. Apologies for the inconvenience this has caused.
“A tank top I ordered took almost 3 months to get to me. I wanted to order something similar off at Amazon but figured I'd go through a more practical company..... Shipped from another seller from Australia made in China and it was the exact same top as the at Amazon. So frustrating. Customer service contacted me kept telling me they sent me a tracking number but the tracking number didn't work. They had to issue me a new tracking number still wasn't available until I made a complaint through the payment option I decided to go with. Low quality top top price crappy shipping.”
Hi there - I am so sorry to hear that you did not have a pleasant experience with your purchase. A member of our Customer Care has reached out to help you here. Apologies for the inconvenience caused.
“After ordering a size 8 trai er for my son he got delivered for his birthday a size 7 and was then refused an exchange or refund as they were in the sale..absolutely terrible service..wasn't even a size 7 to order..Will never use this company again”
Hey Amanda - sorry to hear that you received the wrong size. A member of our Customer Care has reached out to help you here. Apologies for the inconvenience this has caused.
“This company has taken my money from out of my account without having the stock of the item.
Still waiting for my money back and I am just getting excuses. Very poor service.”
Hey there - we're so sorry to hear that you were not happy with our service. We are aiming to resolve your query as soon as possible. Have a great day!
“Firstly the level of communication has been brilliant, I feel that my request was well handled and I'm really satisfied with the outcome. Thank you support team.”
Hey Alan - we're so sorry to hear that you were not happy with our service. A member of our Customer Care team has reached out to help you here. Have a great day!
“After returning to lots of items because they were under par and nowhere near as nice as they were presented on the Internet, I realise that these had not been reimbursed. I then decided to look at a much earlier order made for £116 and, guess what, that had not been reimbursed either. I was then told too much time has elapsed for Paypal to start a resolution.
I contacted Roman and they finally sent me an email to say that they would on this one occasion and quite exceptionally, returned £116 to me. I’m still waiting… And very unimpressed!”
Hey there - we're sorry to hear that you still haven't received your refund from Roman Originals. A member of our Customer Care team has reached out to assist you here. Have a great day!
Hey Loretta, thanks for your 5-star review. we are glad to hear that you're loving our website and our services! Happy Shopping! Have a great day - Lyst
“I emailed to ask if you could find a item you were advertising and after one of your colleagues said they would look into it you replied with a survey asking ‘how we did’.
I can’t answer that because you didn’t do anything, so basically it was a waste of time, so you can forget your survey”
Hey Matty, thanks for your review! we are glad to hear that Daniela was able to assist you & provide you with instructions on what to do next to resolve your issue. Have a great day - Lyst
