“I had problems trying to get through to Roman Original regarding a refund.
Eventually got through to Ruth at Lyst who was extremely helpful and resolved the situation.
Very impressed with the service.
Thank you”
“Ruth and I believe Trevor from Customer Support plus Carl Shop Manager(?)provided excellent assistance during my questions concerning a pair of Armani jeans. I required a High Waisted pair and all went the extra mile contacting Armani for dimension confirmation before I purchased.Would use Lyst again. Thanks.”
“I ordered twice from them. My first experience was excellent. I received my item earlier than expected and communication was on point. My second item, I didn't really get communication from the seller, my item arrived late and communication suck. Lyst helped me out greatly with that though. They communicated with the seller for me and my item actually came the next week. I had to return it because my event passed. I will continue ordering though. I won't let that experience stop me. Thank you”
Hey there, thanks for the great review! We're so pleased that you had a great first experience and look forward to assisting you with your next order too. Have a great day - Lyst
“I was new to the website and had a question about ordering. I contacted customer service via email and the response from Ruth was quick, thorough, and easy to understand which answered my question! Ruth also followed up to make sure all was well. VERY IMPRESSIVE!!”
Hey there, thanks for your review! We're always happy to help and are so pleased Ruth was able to get this sorted for you! Cant wait to have you shop with us soon. - Lyst
“Replies are completed effectively and fast, they are very nice and try to be as of much assistance s they can. I will definitely order from here again”
Hey there, thanks for your review! we are glad to hear that we are able to assist with your order. hope you'll love your shoes! Have a great day - Lyst
Hi there, thank you for your feedback. We're truly sorry that you have encountered an error whilst shopping with Lyst. We value your feedback as we work to continuously enhance and improve features on Lyst to offer the best service.
“Immediate response and clear feedback. The only reason I’m not giving them 5 stars, is because they need to crack down on Amazon for giving them incorrect pricing.”
Hey Eric, sorry to hear that you encountered an issue while shopping with Lyst. Please be advised we have forwarded your query to the appropriate team. Have a great day!
“Customer support Hannah provides very poor service and for weeks failed to respond or rectify the issue.
Rather than engage tech support she wanted me to repeat answers I’d already provided 3 times and do her job by loading and unloading the app when I had already stated I had done it a thousand times
The app is still not working and for over 3 weeks I’ve had no response but a request to provide feedback.”
Hi there, we sincerely apologise for the inconvenience this has caused you. A member of our Customer Care has reached out to help you here. Have a great day.
Hey there, thanks for your 5-star review! we are glad to hear that we're able to assist you with this. Hope your order will be with you soon! Have a great day - Lyst
“Absolutely useless in assisting me to get my refund over £100 from Roman after goods were returned and received by Roman over 21 days ago
Only thing they do is respond to tell you that the retailer is having problems and then when you are still trying to get your money refunded they send a message saying they were happy to assist you !!!!! Really assist me in what I m still awaiting my money with no response from the retailer I really don't understand their purpose utter frustration and waste of time”
Hey Rhona, thanks for your review! we are sorry to hear about the delay in processing your refund from the retailer. A member of our customer care team has reached out to assist you further with this. Apologies for the inconvenience - Lyst
Hey there, thanks for the 5-star review! we are pleased that you are satisfied with the level of service you've received from Chris. As always, feel free to reach out to our team if you have other questions. Have a lovely day - Lyst
Hi Dan, sorry to hear that you still haven't received the jumper you order. A member of our Customer Care reached out to you to resolve this. Have a great day!
