Hi Bernice, Thank you for your message. Please be assured that you have now been unsubscribed from all emails. You can amend these settings at any time by going to the Email Settings sections of your account when logged in. I hope this is helpful, and should you have any further questions please contact us directly at customercare@lyst.com. Best wishes, Charlotte
“According to your web site a bag I wanted was available. I went thru the whole process and paid for it and checked out The next day I got an email saying it was unavailable. Now I just need to make sure that you don't take my money too:-(”
Hi Kelly, Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. Please be assured that your were not charged for this order and the money did not debit your account. In this instance a reserve was placed for the amount by your bank, however as the order failed this reserve was cancelled the day after your order was placed. I hope this helps explain. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
Hi Shanice, Thank you for your email. I'm extremely sorry to hear that you were not satisfied with your order. I would firstly like to assure you that Lyst only partners with retailers who we know carry authentic stock, and I have now reached out to the retailer who is investigating this issue for you. I have also contacted you directly and look forward to hearing from you. Best wishes, Charlotte
“Fantastic postage service - very quick! I would rather an confirmation email than a text, and it was reasonably expensive (although that was expected for the quality).”
Hello Christine,
I'm truly sorry to hear that you were not entirely satisfied with your recent shopping experience on Lyst.com.
I see that you have already been in contact with me and want to assure you that any feedback provided will be used to improve customer experience in future.
If you wish to talk to a Customer Care Agent regarding your experience, please don't hesitate to contact us directly on customercare@lyst.com .
Best Wishes, Charlotte
“Would like to go back in a delete a number of designers I originally added to follow such as hilfiger or adidas or Ralph Lauren they have too much product and I'd rather look for higher end stuff on sale,, can figure how to redo the lyst Thanks”
“Super easy to use. Easy UPS tracking without the need to copy and paste long codes to get shipping updates. Product arrived as promised. High quality and well-packaged. Thank you!”
Hi Nigel, Thank you for your feedback and your recent order with us. Please be assured that when an order is placed on Lyst.com you will receive an automatic confirmation email from us once the retailer accepts your order. I'm very sorry to hear of the delay in the retailer accepting your order, and can confirm that this confirmation email was sent to you on April 19th. However as the shipping time selected was 3-4 working days, I am confident that your order will be with you very shortly. If you have any further questions please do not hesitate to contact us on customercare@lyst.com I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte
