“I tried to order a pair of jeans twice only to have the funds withdrawn and receive and email days later that the jeans were unavailable. You should really update your online inventory.”
Hi Jeffrey, Thank you for your email. I'm sorry to hear that the retailer was unable to fulfil your order on this occasion. I can confirm that the retailer did not debit any funds from your account for this order, and that the temporary charge you see is a Bank Pre-authorisation which will shortly disappear from your transaction history.
I hope this helps and should you require further assistance, please don't hesitate to contact us on customercare@lyst.com at any time. Best wishes, Charlotte.
Best wishes,
“In an age of baloney fashion sites that take forever to ship or communicate, Lyst is a breath of fresh air. I got my gorgeous, authentic, never-worn wedding shoes for a great price in less time that it would have taken me to shop all over town for the right size and price. Thank you Lyst for helping me check one more thing off my bridal to-do list!!”
“Easy to use, user friendly website, fast shipping and easy returns. Nice full assortment of fashion products. I am glad for the addition of this site among the many fashion sites--it stands out!”
“It was really nice to have such a wide range of trainers to choose from and I found a pair I liked at a reasonable price. Checking out was really easy, it offered me the pay later option so I just had to put in my name and address and my trainers were on their way (I only paid after delivery, they send you an email). It took a couple of days to be delivered (from Menlook) and arrived fine.”
“I'm pretty sure these shoes are fake. The leather is not supple pink as described. It's rough pebbled taupe. I have bought this brand before and it was much better leather. There is no veto curio stamp or made in Italy stamp anywhere either. I question the authenticity and will be reporting if not proved to me.”
Hi Heather, Thank you for your message. I’m very sorry to hear that you were disappointed with the item you received from the retailer. I would like to assure you that our retailers only stock brand new and authentic items, and I have now spoken to the retailer who will be contacting you by email directly to answer any queries you may have regarding the quality of the item. I apologise for any inconvenience and should you have any further questions, please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
“You misrepresented an item that I purchased. I was so disappointed and surprised to see something completely different when I opened my package. I called Yook and apprarently this has happened a number of times to other customers. I enjoy your website, but I am hesitant to place another order. How do I know I will receive what I actually ordered? Why show an item that is not available and then send something so ridiculously different? It's offensive and disheartening.”
Hi Ellen, Thank you for your message. I’m so sorry to hear that you were sent an incorrect item by the retailer in question. Please be assured that I have now spoken to the retailer who will be contacting you by email directly. I apologise for the inconvenience and should you have any further questions, please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
“I was looking for a specific item so I "googled" it and found it on Lyst. I had never heard of Lyst prior to that moment, but I took a chance and ordered the item a couple of days later. It arrived at my home three days later and I could not be happier!”
Hi Amari, Thank you for your feedback and your recent order with us. Please be assured that when an order is placed on Lyst.com you will receive an automatic conformation from us confirming that your order has been placed. I'm very sorry to hear of the delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured however that I have reached out to them regarding this issue and will be in contact with you directly. Best wishes, Charlotte
