“I urgently needed shoes, paying extra for a quick delivery and you asked me to send extra proof via a photo of my credit card, this didn't seem right, I bought elsewhere.”
Hi Mariclaire, Thank you for your feedback and your recent order with us. Please be assured that to reduce the risk of fraud, some retailers will request personal and payment details in order to complete your purchase. I'm very sorry to hear that this caused you any concern. If you have any further questions please do not hesitate to contact us on customercare@lyst.com I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte
“My favorite Fitflops got ruined and I couldn't find a replacement anywhere. I found them here in my color, size and style. Not only were they perfect and wrapped well, they came so quickly I couldn't believe it. I would order here again.”
“Purchase and delivery was fine but then if there is an issue. (There was in my case where I received the incorrect goods) Lyst customer service is only contactable via E Mail and states to contact the supplier they purchased from. When you contact the supplier they tell you to contact Lyst and so on back and forth. I have now just put it down to lessons learnt and will not use in future. (Pleased the value of my items was only £40!)”
Hi Barrie,
Thank you for your email and hope you enjoyed the Bank Holiday weekend. I'm very sorry to hear that you received an incorrect item and want to assure you that this is currently being investigated with the retailer.
I have ensured that you have now been contacted with an update.
Best wishes, Charlotte
Hi Joan, I'm very sorry to hear of your disappointment. As all returns and exchanges are handled directly by the retailers stocking the product, we always provide a link to their returns policy on the product page. Please accept my sincere apologies for any confusion and please don't hestiate to contact me on customercare@lyst.com with any questions. Have a great day! Charlotte
