Hi Tyler, I’m sorry to hear that you have not yet received your full order. As your 3 items were purchased from different retailers, they would all have different shipping times. One of your orders was unfortunately unsuccessful, and I will forward you the email that you were sent for your information. I can confirm that shipping for the remaining order takes 5 - 8 working days, and I have forwarded you the tracking information for this. I apologise for any disappointment, and hope that this helps explain. If you have any further questions please do not hesitate to respond to my message. Best Wishes, Charlotte
Hi Victoria, Thank you for your feedback. I am very sorry to hear that your order could not be fulfilled by the retailer. Please be assured that our Partnership team have been made aware of the situation, and if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
“The item I received was from the right brand but was a different style than in the picture on lyst and was a final sale. Luckily I liked it so I kept it but it would make me a bit more wary of future purchases.”
Hi Nicola, I'm very sorry to hear that you were sent an incorrect order by the retailer. Please be assured that I have reached out to you via email regarding this matter and look forward to hearing from you. Best wishes, Charlotte
“The selection is a bit overwhelming, but search works very well to make choice easier and more specific. The site connects to some of the very best quality items in one place, which is very convenient, and the prices found can be very good.”
Hi Tameca, I'm so sorry to hear that you were sent an incorrect order by the retailer. Please be assured that I have now contacted you by email regarding this matter and look forward to hearing from you. Best wishes, Charlotte
Hi Urszula, I'm so sorry to hear of your disappointment. As all returns and exchanges are handled directly by the retailers, we always provide a link to their returns policy on the product page where you will find the relevant information. Please accept my sincere apologies for any confusion. As Lyst has not yet received any correspondence from you, I have now contacted you by email regarding this matter and look forward to hearing from you. Have a great day! Charlotte
Hi Lele, I hope you are well and enjoyed your weekend! I can confirm that shipping with this particular retailer takes 5 - 8 working days, and can see that your order arrived within this designated period. However, should you require faster shipping in future, I am pleased to confirm that this particular retailer offers expedited shipping, and that this option can be selected at the Lyst checkout. I apologise for any disappointment, and hope that this helps explain. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
