Hi Sharee, I'm so sorry to hear of your disappointment. I want to assure you that duties are charged by your country’s customs office, and are only applicable when purchasing with certain retailers in certain countries. Duties charges, if applicable, are always estimated at basket and checkout for your convenience. I hope this helps explain. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
Hi Joe, Thank you for your feedback and your recent order with us. I’m so sorry to hear that you received the incorrect colour shoes from the retailer. Please be assured that should you wish to exchange or return the shoes, our customer care team will be happy to guide you through the retailer’s process. You can contact us with any queries on customercare@lyst.com. Best Wishes, Charlotte
“Lyst is a great site. Work on improving the navigation. Entering one way does not necessarily provide the same kind of access. For example, I am not always able to designate size as that option is not always available. Otherwise, the site is great and I enjoy shopping on Lyst.”
“Days after placing the order and passing up on the same product at another retailer I was notified that the product was no longer available. The other retailer had sold out too. So now I can't purchase the product I wanted. Bad first (and last) experience.”
Hi Alan, Thank you for your feedback. I am very sorry to hear that your order could not be fulfilled by the retailer and apologise that you were unable to make your purchase elsewhere. Please be assured that our Partnership team have been made aware of the situation, and if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
Hi Courtney, Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. We do work hard to ensure all orders will be successful and appreciate your disappointment that the retailer was unable to fulfil your order on this occasion. Please be assured that this will be investigated by the relevant team, and if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
“fantastic website.....I found the pieces I wanted right away and it was very easy....I am so happy to have Lyst as a
reliable place to find anything I am looking for!”
Hi Sahil, Thank you for your comments. I’m sorry to hear that you did not receive a response to your email, unfortunately the only correspondence found was sent to us at the same time that this review was posted and I apologise for any inconvenience caused. I have now reached out to you directly to explain the duties invoice you have received. Wishing you a lovely weekend! Charlotte
Hi Sara, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear that you are not entirely satisfied with your recent shopping experience. I can confirm that this retailer estimates 1-2 business days shipping time after the order has been processed. As this retailer does not process orders on a weekend, this may explain the delay and I apologise for any inconvenience caused. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
“I still haven't received my purchase but you're already asking me to complete a survey. Focus on providing better service rather than taking surveys.”
Hi Abel, Thank you for your feedback. I’m sorry to hear that you have not yet received your order from the retailer. Please be assured that this retailer estimates 5-8 business days shipping time, and I have now contacted you directly to provide you with tracking information. I would like to apologise for any confusion regarding a survey you may have been sent, and would be happy to address any queries directly. Best wishes, Charlotte.
