“I purchased the Eddie Borgo thin safety chain choker, rose gold. And received the item quickly. Also, the Lyst customer service is great. Someone was able to answer my question immediately. Highly recommended!”
Hi Robert, Thank you for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. We do work hard to ensure all orders will be successful and appreciate your disappointment that the retailer was unable to fulfil your order on this occasion. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
“Really quick and easy order processing system and emails were received to keep me fully up to date with the progress of my order.
Would definitely buy from here again, and in fact, I've added the website to my favourites!”
“The item I purchased wasn't in stock, and I had an email saying I had been refunded with no explanation. I then received another email saying I had paid. When I emailed them I was told to contact the company direct. It was a very confusing process which resulted in me not getting my item.”
Hi Rachel, I am so sorry to hear that the retailer was unable to fulfil your order on this occasion. I want to assure you that your refund has been processed, and I apologise for any inconvenience caused. I see that you are already in communication with a Customer Care agent, who will be reaching out to you directly to ensure that the proper care and attention is given to your inquiry. Best wishes, Charlotte
“The mobile site is inconvenient: I cannot delete items from lysts and, most importantly, I CANNOT "SORT" products (by newest/price) after I do a "search"”
Hi Olga,
Thank you for your feedback. I am sorry to hear that you are not entirely satisfied with your recent shopping experience on Lyst's mobile site.
I see that you are already in communication with a Customer Care agent, who will be reaching out to you directly to ensure that the proper care and attention is given to your inquiry.
Kind Regards, Charlotte
Hello Steven,
Thank you for your feedback. I am very sorry to hear of the delay with your order, and want to assure you that this matter is being investigated with the retailer in question.
I have now reached out to you directly with further information, and apologise for the obvious inconvenience.
Best wishes, Charlotte
Hi Lewis. Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. I have now reached out to you directly in order to provide a resolution. Best Wishes, Charlotte
