Hi Jonathan, Thank you for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. We do work hard to ensure all orders will be successful and appreciate your disappointment that the retailer was unable to fulfil your order on this occasion If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
Hi Peter, Thank you for your message. I'm very sorry to hear of the delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured that I have now reached out to you directly to provide further information, and I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte
“I ordered shoes on Lyst.com from Menlook.EU 7 days ago. Although delivery was estimated at 2 to 5 days, I still havent received any news from Menlook regarding shipment. After contacting Lyst.com, they referred me to Menlook.EU to solve the problem, while Menlook.EU could not help telephonically and after 4 days has not responded to a query via their website.
Taken together, poor service and poor communication.”
Hi Gabriël, I'm so sorry to hear of your disappointment. As shipping is handled directly by the retailer, I would like to apologise that there has been a delay in your tracking information being sent to you. I see that you have also been in communication with our customer care team directly and I will ensure that your retailer tracking details are resent to you for your convenience. Best Wishes, Charlotte
Hi Ellie, Thank you for your feedback and your recent order with us. Please be assured that when an order is placed on Lyst.com you will receive an automatic email from us confirming that your order has been placed. I'm very sorry for any delay in the retailer sending your conformation and tracking. I can confirm that this particular retailer doesn't process orders over the weekend which may explain the delay in your email from them. Please be assured however that your order was with them immediately. If you have any further questions please do not hesitate to contact us on customercare@lyst.com I offer my sincere apologies for any inconvenience. Best Wishes, Charlotte
Hi Karen, I hope you are well and enjoyed your weekend! I can confirm that domestic shipping with this particular retailer takes 4-6 working days, however, I am pleased to confirm that in this instance your order arrived with you within this period. Please be assured that I have now contacted you directly regarding your returns request. Best Wishes, Charlotte
“An entire week passed before they could tell me that the item I purchased wasn't available. By then I had missed other opportunities to purchase item at sale price from other vendors.
I felt pretty blah with this first experience.”
Hi Paola,
Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer. Unfortunately, this particular retailer does not process orders at the weekend, and I’m so sorry for any inconvenience. Please be assured that your were not charged for this order and the money did not debit your account. I hope this helps explain, if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
“It took a few days for the item to be dispatched from the original seller (Diesel) however the trainers I bought arrived safely and within 7 days after purchasing them.
The box came in a sealed package to ensure the goods were safe.”
“I love how Lyst brings all the different brands and styles you like together on one site, always alerting me of what is new.
The spectrum is from the affordable to the top-of-the-line, and it's all great.
I did have some issues trying to order clothes. My bank questioned my initial purchase, which seemed to cause my first payment to be rejected. Then my second attempt a computer glitch appeared to have stopped an order.
Finally the third attempt it was sorted out after I contacted Lyst and Menslook, but I had to ask to receive a tracking email for the items I purchased - instead of receiving it automatically like the website said I would.
Overall, I would say its been a great experience and I look forward to shopping on Lyst again! I think I mostly had technical issues because the clothes I was trying to order were from France, and I don't normally buy clothes from that far away.”
Hi James,
Thank you for your feedback and I apologise for any inconvenience caused. I’m pleased that our Customer Care team were able to resolve your query and help you to place your order. Please contact us at customercare@lyst.com if you have any further questions. Best wishes, Charlotte
“Very helpful cust svc. Responded to my color question promptly. Received my item in 2 days, beautifully packaged, in a garment bag. Will def keep Lyst on my list!”
Hi Laurie,
I hope you are well! I can confirm that domestic shipping with this particular retailer takes 5 - 8 working days, however, I am pleased to confirm that in this instance your order arrived with you today. I hope this helps. Best Wishes, Charlotte
