“Complicated shopping due to the fact that all purchases have different return policies and shipping with each separate vendor. I have to return something I bought and there are no exact written return instructions that came with my package.
Now I have to communicate with someone in Europe on their time to figure out how to get it back and I have to pay $40 shipping to return a necklace and I had to pay $40 to get it shipped to me. This is half the cost of the item.”
“I brought an item that was not even in stock from the supplier- they charged my credit card and then I had to be refunded. I would never use your site again nor would I ever recommend you.”
Hi Chelsea, thank you for your message. I’m sorry to hear the retailer could not process your order and I’m pleased to hear you’ve now been refunded. I appreciate your disappointment and please be assured I have fed this back to the relevant team here at Lyst. Please accept my sincere apologies for any inconvenience caused and if I can be of further assistance please do get in touch via email at customercare@lyst.com - I’ll be happy to help. Best wishes, Karla
Hi Lisa, thanks for getting in touch. I can confirm that shipping with this particular retailer takes 4-6 working days excluding holidays. I also have now contact you directly to re-confirm the tracking details for your convenience. I hope this helps. Best Wishes, Karla
“Product on Lyst was sent by Lane Crawford, an unfamiliar retailer. I received merchandise and needed to return it. Last couldn't help and referred me to Lane Crawford. Lane Crawford is based in Hong Kong--whose time zone makes it impossible to speak to anyone during waking hours in the United States. Finally me email got through, and I was directed to DHL for returns. DHL website requires filling out an international waybill. Instructions are impossible to understand. It took 4 calls to DHL to succeed in filling in international codes. DHL picked up package immediately. Then DHL sent out two drivers at two different times the next day to pick up same package. The experience was horrifying. I will NEVER buy anything on the Lyst site unless I have previously done business with a known retailer.”
Hi Victoria, I’m very sorry to hear of your experience with your Lane Crawford return and DHL. As Lyst partners with retailers around the world, returns policies do vary from retailer to retailer. Please be assured that Lane Crawford offer a US telephone and email service as well as a free return service with pick up from your designated address. Please accept my apologies for any confusion. If you do have any problems in the future please do not hesitate to contact us on customercare@lyst.com and we will be happy to assist you. I hope this helps. Best Wishes, Karla
Hi Lisa, I’m very sorry to learn that you have been sent the incorrect item by the retailer, I have contacted them to investigate this on your behalf. I have also contacted you directly and if you have any questions in the meantime I will be more than happy to help. Best wishes, Karla
“Didn't receive the correct item . Was told by customer service that the shoes don't have their original box and was just placed in any box that's probably why I received the wrong item . Went to place another order for the same item but wasn't able too because they no longer have the product .”
Hi Aurelio, I’m sorry to hear you have been sent the incorrect shoes by the retailer, please be assured I have now contacted their customer care team to investigate this on your behalf. I have also contacted you directly in case you have any questions in the meantime. Best wishes, Karla
“First time I used Lyst, my order could not be fulfilled..I will no longer do business with Lyst nor recommend it to any family or friends..terrible business”
Hi Des, I’m very sorry to learn that the retailer could not process your order on this occasion. Unfortunately this was due to the item being out of stock wth the retailer and I appreciate your disappointment. Please be assured I have passed your feedback on to the relevant team here for their information. I offer my sincere apologies for any inconvenience caused and if you have any further questions please feel free to get in touch via email at customercare@lyst.com we’ll be happy to help. Best wishes, Karla
“Exactly what I ordered was recieved in a timely fashion. I am very pleased with your company and most of all the service. Will be doing business with you again!”
“My item was not in stock an still on line to buy... Then was given an second option for something I didn't won't.. The selection Wasn't big enough for me”
Hi Jamie, Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience caused. Please be assured your feedback has been passed on to the relevant team and should you you have any further questions please do not hesitate to contact us again on customercare@lyst.com we’ll be more than happy to help. Best Wishes, Karla
“I liked that they shipped my item pretty fast but I did not receive a tracking number so I hadn't realized they had even shipped it yet. Also, you can not have a different shipping and billing address because their policy is to send the item to the billing address.”
Hi Anay, Thank you for your message. I'm sorry to hear that you did not receive a tracking email for your order from the retailer. As shipping policies vary from retailer to retailer, unfortunately it is not always possible for a retailer to ship to a different address than the billing address, and I apologise for any inconvenience caused. I hope this helps, and if you have any further queries please don't hesitate to contact out dedicated team at customercare@lyst.com. Best wishes, Charlotte
Hi Manuela, I hope you are well and thank you for your message! I can confirm that the shipping option you selected with this particular retailer takes 3 - 5 working days. I have now contacted you directly regarding your delivery and I hope this helps. Looking forward to your response! Best Wishes, Charlotte
Hi Ashlyn, Thank you for your message. I'm very sorry to hear that you were not satisfied with your order. I would firstly like to assure you that Lyst only partners with retailers who we know carry brand new stock, and I have now reached out to the retailer who is investigating this issue for you. I have also contacted you directly and look forward to hearing from you. Best wishes, Charlotte
