We're very sorry to hear that. Our aim is to provide the best shopping experience for our customers. Apologies if anything went wrong this time. Please email us on customercare@lyst.com for any feedback you'd like to give, we're always listening! Lyst
We're constantly working to improve our services and provide the best shopping experience for our customers. Apologies if anything went wrong. Please DM us with your question, we're always listening!
“DO NOT USE! - They sell items that small retailers stock throughout the UK. These retailers also have the right to sell their items (and rightly so) to customers entering their stores. If your online purchase happens to be one of these items, you won't receive it. What you will receive is 10 working days without the money you paid up front for the item you didn't receive (see attached screen shots if you like the prospect of dealing with this company). Also, Lyst have NO UK telephone number, the following is a direct quote from an email from them 'I'm afraid, we do not offer telephone support at this time'. Take this as a lesson paid for by someone else. - See attached screenshots.”
Hi Tim,
Thank you for getting in touch.
I'm really sorry to hear that you've not had a great experience with Lyst.
Please be assured that I have reached out to you directly to resolve this matter for you.
I'll also be happy to help if you have any other questions at all.
Best wishes, and I look forward to speaking with you shortly.
Victoria
Hi there, we're sorry to hear both of your orders were cancelled. We are looking into this for you to ensure you're able to purchase the items. We will be in touch. In the meantime please feel free to reach out to us anytime on customercare@lyst.com. Lyst
“no,my problem or issue was NOT handled. You are so welcomed to call me 225-937-2433. I have sent pics of completely different prices. This is false advertisement on your part.”
“The order is not received.
Contacted customer service - no cancellation, no refund has been done. I would not recommend Lyst to anyone.
No service provided. Still cannot return my £231.00
Awful.”
Hi Vlad - sorry to hear the retailer hasn't delivered your order. We have contacted the retailer on your behalf and asked them to cancel your order. Please check your inbox. We are very sorry for the confusion here and apologise for any inconvenience caused. Have a great day, Lyst
“Would make it zero stars but then I couldn't write a review. The person who replied to me did not address either of the two points in my concern. I was sent a "canned" response that was totally irrelevant. I enjoyed getting Lyst for a number of years but it's just dangerous now with the attached viruses.”
Hi Kathleen - we are very sorry for the confusion here and apologise for any inconvenience caused. We have sent you an email and your previous request has been actioned. As always if you have any further queries please feel free to get in touch with us on customercare@lyst.com. Have a nice day. Lyst
Hi there - I'm sorry to hear your order was cancelled. If you have any issue or question about order cancellation, please contact us on customercare@lyst.com. Again, apologies for any inconvenience you have encountered. Lyst
“I bought a disk chain necklace a few months ago, but did not get it out of the box because it was a gift for my daughters birthday and just wrapped it. Yesterday my daughter opened her gift and when she got it out of the box, she noticed that the chain was half yellow gold color and the rest was a redish color. It looks like a bad quality product!
So disappointed!”
Hi Corina, I’m sorry to hear that the item hasn’t arrived in perfect condition from the retailer. Can you please contact us on customercare@lyst.com so we can investigate this issue further? Again, apologies for any inconvenience caused. Lyst
“Look I made 2 orders and they did not send me a confirmation number ...I called Tory Burch coumstmer service...so I lost my money and my order I’m so disappointed in u guys ...so I just lost money really and the things I order ...that’s not right I haven’t received anything but for the most point I’m very unhappy”
Hi there, I'm sorry to hear you're having a problem. Can you please email us on customercare@lyst.com with your order number and the email you used to place your order? We sure can investigate this for you. Apologies for any inconvenience encountered. Bruno
Hey there - I'm sorry to hear you're not happy with the service we provided. We're constantly working to improve our services and offer the best shopping experience to our customers. Apologies if anything went wrong. Please contact us on customercare@lyst.com, so we can investigate what happened. Lyst
“Listing has the wrong Moncler beanie in the photo (see attached images). Had to contact seller 3 times to arrange for RMA (still pending), and Lyst kept sending the same automated response when I attempted to email them. I’ve ordered countless items from Farfetch, Italist and Yoox, and none are as unresponsive as Lyst. Definitely do not recommend.”
Hi there – thanks for your feedback and for shopping at Lyst. I'm sorry to hear you haven't received a confirmation email yet. I sure can assist you with that. Please contact us on customercare@lyst.com. We’ll be more than happy to help you! Again, apologies for the any inconvenience caused. Bruno
“this is a terrible site, almost impossible to order, they post things that are out of stock and never seem to come back , 3rd rate retailer with a junk site”
Hey Ken,
We're sorry to hear that you weren't able to find the item as it was out of stock with the retailer. All products are stocked by retailers around the world.
Lyst updates this stock information throughout the day, sometimes there are slight delays in this being updated on Lyst.
Please contact us at customercare@lyst.com if you have any specific issues and we will be happy to look into this for you.
Bruno
“Bought a Henro jacket on lyst site during a published promotion.. lyst could not honor the purchase and did not support me. Who needs them., will use the site for research Only and buy directly from now on. It feels like a bait and switch scenario. Not a good feeling!”
“I am doing everyone a favor by writing this review. If you are an online shopper, DO NOT buy anything from Lyst.com. The company allows retailers on their site like Stefaniamode.com that makes it very difficult for customers to return items. If your item was shipped from Italy or other country different from the U.S, and you want to return the item, then you are responsible for the return shipping cost regardless of how much you spend.
I bought a pair of Vetements Levi's jeans for $880 USD. The color posted on the site was different. I reached out to both companies Lyst.com and Stefaniamode.com the same day that I received the jeans, letting them know that I wanted to return the jeans. It took two weeks for me to receive a response and an authorization to return the jeans, and only after having to send them pictures (just to make it more complicated) proving that I had the item. In addition, it cost me $170 USD to ship the item back the jeans to Italy and I had to insure the package as you can't trust companies/sites like these.
I will write more reviews in any possible site about this site and the retailer and spread the word through social media, so if you are reading this please do the same and save others some money and the hustle.”
“Ordered a product from through their site from a store. Received an email stating my debit card would not be charged until the store approved my order. My debit card was charged quickly but I did not receive a confirmation email. I contacted their customer service rep about the issue. I was told the product that I ordered was not available. It's already a bad business model to be selling products you don't have but I was ok with that as many sites seem to be going this route. However, it inexcusable that my debit card was charged when I received an email stating otherwise. My funds are still in limbo 5 days later. Do not shop through this site and if you do be aware of their poor business practices”
“I placed a order today for 575.00 they took the money out of my account and now they are saying the card was declined and they are not sending the boots yet still they have my 575.00 even though they claim the payment was declined! do not order from them they will steal your money, now i have citibank fighting them! they tried to lie on luisa via roma and say they said my card was decline but i called them since they have a phone number and they said its LYST fault”
Hi Lareine, thank you for getting in touch. I'm very sorry to hear that your could not be placed with Luisa Via Roma, I completely understand your disappointment. Please be assured you will not be charged for an unsuccessful order and your bank will release any pending charges on your account. I'm pleased to see that you were also in touch with our customer care team to resolve this. Thank you again for taking the time to share your feedback. Best wishes, Karla
“Ordered something from Lyst, It horrendous to try and return something Lyst and these are their words "To clarify, Lyst works much like an online shopping mall where you can purchase items from a variety of retailers all over the world. As such, Lyst does not stock any items, instead your order is placed directly with the retailer, who will also take your payment, through our integrated checkout system. The retailer will also fulfil the order and organise the delivery to you.
I can confirm that all returns and exchanges are handled directly by the retailer’s dedicated customer care team, who in this instance is Forzieri." Had I bought from Forzieri directly I would have qualified for free returns. But when you purchase through Lyst, you have to pay for the return! Never ever shop with or through Lyst. Total waste of time, and stress. They need to learn from Far Fetch and Zalando. Uncomplicated free returns and a pleasant shopping experience. If I see anything through Lyst and Klara I will run a mile!”
Hi Himanshu, thank you for your feedback. I'm very sorry that you've had a bad experience arranging your return to Forzieri. Thank you for also contacting our customer care team with your query, please be assured we will be happy to help resolve this for you. I will reach out to you again via email and I look forward to speaking with you shortly. Best wishes, Karla
“I made an order for over £500, I received an Email confirmation then another email confirming their had been an error and my money still has not been refunded, absoloutley digusted with the whole service would not recommend & will be reporting this company for fraud and theft”
Hi Fozia, thank you for getting in touch. I'm very sorry to hear that your order could not be placed with the retailer and that you have seen a pending charge for the order. Please be assured we will reach out to you directly to resolve this and will be happy to help with any other questions. Thank you again and we look forward to speaking with you shortly. Best wishes, Karla
