Hi Urszula, I'm so sorry to hear of your disappointment. As all returns and exchanges are handled directly by the retailers, we always provide a link to their returns policy on the product page where you will find the relevant information. Please accept my sincere apologies for any confusion. As Lyst has not yet received any correspondence from you, I have now contacted you by email regarding this matter and look forward to hearing from you. Have a great day! Charlotte
Hi Sharee, I'm so sorry to hear of your disappointment. I want to assure you that duties are charged by your country’s customs office, and are only applicable when purchasing with certain retailers in certain countries. Duties charges, if applicable, are always estimated at basket and checkout for your convenience. I hope this helps explain. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
“Days after placing the order and passing up on the same product at another retailer I was notified that the product was no longer available. The other retailer had sold out too. So now I can't purchase the product I wanted. Bad first (and last) experience.”
Hi Alan, Thank you for your feedback. I am very sorry to hear that your order could not be fulfilled by the retailer and apologise that you were unable to make your purchase elsewhere. Please be assured that our Partnership team have been made aware of the situation, and if you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
Hi Sahil, Thank you for your comments. I’m sorry to hear that you did not receive a response to your email, unfortunately the only correspondence found was sent to us at the same time that this review was posted and I apologise for any inconvenience caused. I have now reached out to you directly to explain the duties invoice you have received. Wishing you a lovely weekend! Charlotte
Hi Robert, Thank you for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. We do work hard to ensure all orders will be successful and appreciate your disappointment that the retailer was unable to fulfil your order on this occasion. If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
“The item I purchased wasn't in stock, and I had an email saying I had been refunded with no explanation. I then received another email saying I had paid. When I emailed them I was told to contact the company direct. It was a very confusing process which resulted in me not getting my item.”
Hi Rachel, I am so sorry to hear that the retailer was unable to fulfil your order on this occasion. I want to assure you that your refund has been processed, and I apologise for any inconvenience caused. I see that you are already in communication with a Customer Care agent, who will be reaching out to you directly to ensure that the proper care and attention is given to your inquiry. Best wishes, Charlotte
Hello Steven,
Thank you for your feedback. I am very sorry to hear of the delay with your order, and want to assure you that this matter is being investigated with the retailer in question.
I have now reached out to you directly with further information, and apologise for the obvious inconvenience.
Best wishes, Charlotte
Hi Lewis. Thanks for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. I have now reached out to you directly in order to provide a resolution. Best Wishes, Charlotte
Hi Jonathan, Thank you for your comments. I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience. We do work hard to ensure all orders will be successful and appreciate your disappointment that the retailer was unable to fulfil your order on this occasion If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com. Best Wishes, Charlotte
Hi Karen, I hope you are well and enjoyed your weekend! I can confirm that domestic shipping with this particular retailer takes 4-6 working days, however, I am pleased to confirm that in this instance your order arrived with you within this period. Please be assured that I have now contacted you directly regarding your returns request. Best Wishes, Charlotte
Hi Fernando,
Thanks for your feedback.
To confirm when an order is placed on Lyst.com it is sent directly to the retailer for process and dispatch.
I'm very sorry to hear that in this instance the retailer has not sent your order conformation and tracking.
For your convenience, I have now contacted you directly with further information.
Best Wishes,
Benedict!
Hi Andrew,
Thanks for your comments.
I am so sorry to hear that your order could not be processed by the retailer and apologise for the inconvenience.
Please be assured that your were not charged for this order and the money did not debit your account. In this instance a reserve was placed for the amount by your bank, however as the order failed this reserve was cancelled the day after your order was placed.
I hope this helps explain.
If you have any further questions please do not hesitate to contact our customer care team on customercare@lyst.com.
Best Wishes,
Benedict
“I have a few problems with my experience with Lyst... The focus of my review however will be on the back end of my purchase rather than the front end. Suffice it to say, they may have items featured on their site that are actually not available or even for sale.
The big red flag for Lyst that you should be aware of is that they perform the function of a "store-front", facilitating the transaction purchased on its site, but takes no or little responsibility for the completion of the purchase. Even if its their mistake. In my case, it was (see paragraph above)...
After taking your money, Lyst basically hands over your order to the brand themselves who may or may not have a clear policy on returns.
It took nearly a month of my own constant follow up with the brand (Lyst responded to my emails but never intervened on my behalf) to get my money back for my return.
The problem with Lysts business model is, they're really a curatorial service pretending to be a full service on-line store.
I suggest you use their site to find items you like but purchase them directly with the brand.
You have been warned. Good luck!”
Hi Josh,
Thanks for your feedback.
I am sorry to hear your experience was not satisfactory.
Please be assured we immediately contacted the retailer on your behalf and can confirm that they offered a full refund or an exchange on the 14th December.
A follow up email was sent to you on the 21st December to ensure the matter was resolved and offered to cover any additional return cost incurred. Please accept my sincere apologies for the delay.
I hope this helps. If you have any further questions please do not hesitate to contact me directly at customercare@lyst.com
Have a great week!
Best wishes,
Benedict
“This website doesn't help negotiate much, they tell you to go forward your inquiry to whichever store you purchase with. Further, all duty and tax are not observed by neither Lyst or the store you shop with. I'm very disappointed.”
“Net - I ordered a BLACK Bally bag. Received an email from Bally thanking me for my order for the FAWN color bag! I immediately contacted Bally, after calling Lyst, both saying, yes, you did order a BLACK Bag. Bally's second call yeilded informaton that no BLACK bags are available-anywhere! Bally's sending me an RMA and refunding my payment.
Worst experience I've had in e-Commerce, and I've been an executive in the industry for over twenty years.
I could say it better, but the net is, your company needs to get its act together.”
“The vendor refused to send my item to an address other than my billing address. This forced me to have to have someone at my billing address, where I do not live mail me the item once it arrived there. This was a real pain.
And when the vendors informed me they were shipping to my billing address instead of the shipping address I had given, they refused to discount the shipping in any way.”
“Ordered a shirt just before Christmas, didn't hear until this week (2weeks later) that there was an error with my shipping address, so full refund will be made. What? Strange. Waiting to see if refund happens...”
“I didn't even receive the item I wanted...Lyst would capture my funds and hold them for several days then I'd receive an email about how the item wasn't available and then I was credited. Despite this, the item wasn't removed from your site for several weeks where I tried purchasing it 3 times, all with the same experience.
When I tried contacting your customer support the link was dead and I eventually gave up due to frustration. If an item is no longer available, either state that it is sold out or don't even bother having it as an option. You're an upscale retailer, you should be able to maintain a user friendly interface.”
