MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,403 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,403 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I've bought few other stuff from the online shop and things always ran smooth, until the last order in June. The package had been returned and I couldn't get in contact with customer service via email at all. After few weeks I contacted MAAP on Instagram per message and someone from the team reacted promptly. I received a refund and then I placed a new ordered. Very happy how it turned out!”

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Posted 1 year ago

“No problems what so ever. Good contact, good quality”

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Posted 1 year ago

“Everything is good except laundry shrinkage at first wash. I used cold water with soft detergent only.”

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Posted 1 year ago

“The reply to the email is very slow.”

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Posted 1 year ago

“Received my new favourite knicks one business day after ordering. This was a pleasant surprise as I usually allow a week for Maap orders to show up. Keep up the good work Maap.”

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Posted 1 year ago

“Thermal long sleeved training top - ticks all the boxes for riding in 7-15 degrees. Watch the sizing - I am 82kgs and 178cm but chose a large due to my larger chest size and glad I did. If you are endomorphic rather than ectomorphic in shape, size up. Chest size more important than height.”

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Posted 1 year ago

“Outstanding delivery service (1 working day) and excellent quality gear. Highly rated!”

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Posted 1 year ago

“MAAP has made great products since day one and customer service is top notch. I’ve been a loyal fan for a few years. However, the minimum order for free international shipping has increased and this makes it hard for Singaporeans to order from Maap. Suggestion to reduce minimum order to 350AUD instead of 500AUD for free shipping, as tax will be imposed onto Singaporeans anything above 400. With the reduction, I’m sure orders will increase. Hope I make a valid point. Thank you MAAP once again for making high quality cycling products !”

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Posted 1 year ago

“My order was extremely easy and quick to use. I live in a country town in NSW and my garment arrived within 4 days of ordering. I couldn't be more impressed with the whole process. The size I ordered had to be returned for a different size and the new item arrived again so quickly. Super impressed.”

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Posted 1 year ago

“Really good customer service and options for exchanges/returns. My exchange was seamless, easy to post back and really loved having my exchange shipped as soon as my return item was at the post office instead of having to wait for my item to be returned and then shipped.”

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Posted 1 year ago

“Great product with next day delivery… couldn’t be happier”

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Posted 1 year ago

“Very happy with the quality”

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Posted 1 year ago

“Love my new kits!! I had to exchange the jerseys for mediums from small at 5’4 125lbs, the small was just a bit too snug for me. Medium bibs fits great, especially the shorty bibs! More of those please!”

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Posted 1 year ago

“Tutti i capi sono perfetti! Non vedo l'ora di utilizzarli nel prossimo giro in bici”

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Posted 1 year ago

“Great quality products and good delivery.”

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Posted 1 year ago

“Had to return both items I ordered because of the fit, but the process was super straightforward.”

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Posted 1 year ago

“Quick delivery and everything to spec. Products are great and as advertised.”

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Posted 1 year ago

“Love everything about them, had a fault with my initial pair of bibs, they sorted it out so fast and sent me a new pair. Thank you!”

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Posted 1 year ago

“Can we come out with winter long sleeve jersey that's not mostly a block colour please? Maybe the Purple Ash/Aqua Green LPW Pro Air LS Jersey 2.0 in a thermal option. All the Winter range is pretty nice but mostly comes in one overall colour with a bit of graphic. The limited edition ranges like the MAAP X Bleach Werks in a thermal option would be sick. Also, maybe MAAP could have a few more Mediums made in those first runs.”

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Posted 1 year ago

“Would be nice to create an account with password rather than link to email. Overall ordering was simple and sizing guide helped.”

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Posted 1 year ago

MAAP is rated 4.6 based on 3,403 reviews