MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.63

4.6 Rating 2,918 Reviews

91 %

of reviewers recommend MAAP

4.6

Based on 2,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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English

“I received a gift voucher for my birthday and the only way to redeem it isvia the online shopping portal. This is extremely frustrating: on line shopping is great if you know exactly what you want, but mostly people like to see the article before purchasing.. touch and feel and fit to make sure the sizing is correct etc. So in this instance I still went to shop but couldn't buy anything... neither could I do a "click and collect" - even though the store had what I wanted to purchase and in my size. In my opinion this is an archaic shopping experience ... further exasperated by me having to go home and order on line (when I could have picked up from the store) and then on top of it all, I had to pay a delivery fee... grrrr so no, not a great experience. Thankfully the actual articles are great”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Ronnie. We are sorry you had a bad experience with our online gift cards and not being able to use them at the MAAP LaB. We appreciate your input and will consider your comments as we continue to improve our processes in the future. If you have any further suggestions or concerns, please don't hesitate to contact us. We are glad that you do like your MAAP pieces!

Posted 1 year ago

“Not the best experience, maybe look at Rapha’s.”

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Posted 1 year ago

“A good price, quick delivery and a great product, as usual.”

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Posted 1 year ago

“The pins on the tags will ruin the clothes！！！”

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Posted 1 year ago

“I love the clothing at MAAP but unfortunately found the sizing a little bit inconsistent with different jerseys . I bought one pro jersey that was small and a great fit and another one that was a small that was too loose . They do offer a returns policy but no exchanging for the same size policy which makes it a bit hard for me to know which size I should buy . Otherwise, great clothing !”

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Posted 1 year ago

“MAAP Gift Cards were a great Christmas gift for the other cyclist in our family. Once I found them on the site, purchasing and delivery of the e-Gift card was simple. Would’ve been great to be able to have a more personalised message on the card. Recommend and would buy again.”

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Posted 1 year ago

“Great vibe at the Lab set by the staff upon entering.”

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Posted 1 year ago

We love to hear this, Thomas! Thanks for great review and feedback! Hopefully, we'll see you back in the LaB soon!

Posted 1 year ago

“Product is excellent as always. 183cm, 76kg. Size large in summer jerseys is a good race fit. Nice to see a zipper pocket appearing on some models. Should have been there all along though.”

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Posted 1 year ago

“High quality apparels”

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Posted 1 year ago

“I got 2 of motion shorts. Build quality and fit is surprisingly high with good tech materials. Size was perfect based on guide. I wish it was more atheletic cut but for the price, its very good value. High recommended. I will buy more stuff from MAAP in future.”

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Posted 1 year ago

“I bought two jerseys from Chile and the delivery process was very good and the quality of clothes is amazing.!”

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Posted 1 year ago

“The ordering process was easy. Quick delivery! Products quality is excellent.”

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Posted 1 year ago

“I wanted to change the color of jersey and bib and the size. Therefore, I wrote an email and received a general answer that I should follow the return process. I had done that before and ask ny question a second time. I received an standard answer later! My third email was answered with the statement that they are very sorry but the package has been dispatched. From my point of view is that a bad customer service.”

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Posted 1 year ago

“I think it's unfair you can't get a free return on an item of clothing. I get that it was in the sale but you've not lost anything by allowing free returns. All that does is make me less likely to buy something online when I'm not 100% sure as I don't want to avoid a fee. I've never owned maap clothing and didn't realise those socks would be so thick, hence why I'm sending them back. Shame that I can't just swap them for a different pair.”

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Posted 1 year ago

“the best cycling kit!”

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Posted 1 year ago

“Quick delivery, high quality products. I’m a repeat customer.”

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Posted 1 year ago

“Fast delivery, high quality products.”

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Posted 1 year ago

“Smooth ordering and delivery process. Great tracking visibility. Quality of kit is outstanding 👍”

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Posted 1 year ago

“The online shopping experience was very good as always, however the garment (jersey) came with a few minor blemishes consisting of slight marks on the fabric (probably from the packaging process). Not a big deal but not great nonetheless.”

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Posted 1 year ago

“I was a bit disappointed in the quality of the two jerseys I recently purchased. They aren’t at all the same quality as the other two I have. Both are see through and fits very differently. Almost Seems like these new ones are knock offs from the real MAAP!!”

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Posted 1 year ago

Thanks for the review and feedback. We are sorry the Jerseys were not perfect for you. If you'd like help finding the perfect product for you, our support team are here to help on Live Chat or via email at info@maap.cc

Posted 1 year ago

MAAP is rated 4.6 based on 2,918 reviews