MAAP Reviews

Name: MAAP
Address: Suite107, 204 Ingles Street, Port Melbourne, Victoria
Rating: 4.61

4.6 Rating 3,401 Reviews

90 %

of reviewers recommend MAAP

4.6

Based on 3,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Customer service is helpful friendly and prompt. I look forward to my next Ascend jacket.”

Helpful Report

Posted 11 months ago

“Awsome gear!”

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Posted 11 months ago

“My Ride, My Passion is my motto. MAAP will be a partner of my passion. Collaboration with Kask is unique and stands out in the crowd.”

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Posted 11 months ago

“Its has taken me several years to get on the MAAP train, preferring to go with other high end (or so I thought) brands. Either those brands have lost their way, or the quality (in product or Customer Service) doesn't quite match up to the price tag. On the kit, what I have bought is pretty simple (Evade mostly), solid colours but the little details on the kit sets it apart. Ride feel is great, it looks smart and fits great. What impresses me the most, is the customer service, every interaction has been spot on. The team are quick to respond, quick to resolve and the little gestures to make sure you go away having a good experience is what makes you want to but more. I should have got on board sooner...”

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Posted 11 months ago

“Love the kit! Best fit and fabrics. When in doubt size down!”

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Posted 11 months ago

“Easy, and no fuss”

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Posted 11 months ago

“**Outstanding Customer Service & Commitment to Sustainability - MAAPxkask Delivers!** I recently purchased a product from MAAPxkask and unfortunately received an incorrect item. However, the exceptional service I received from their customer support team turned this hiccup into a glowing endorsement. Special thanks to **Ally** from the support team, who handled the issue with remarkable professionalism and speed. She not only apologized sincerely but also arranged a priority replacement within 24 hours, ensuring minimal disruption. Her proactive communication and genuine care truly set MAAPxkask's service apart. Beyond the stellar support, I deeply admire MAAPxkask's dedication to **green initiatives**. Their use of eco-friendly materials and transparent sustainability practices align perfectly with my values as a conscious consumer. It’s refreshing to see a brand that prioritizes both customer satisfaction *and* environmental responsibility. If you’re seeking quality products backed by ethical values and a team that genuinely cares (shoutout to Ally!), MAAPxkask is a brand worth supporting. 5/5 stars!”

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Posted 11 months ago

“Always solid customer experience in the site , ordering, and also the products.”

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Posted 11 months ago

“Love your work!”

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Posted 1 year ago

“Purchased online for the new MAAP x Kask helmet and received it in the second day from Melbourne to Sydney! The helmet looks great but just found out the adjustment ring on the back of the helmet was not working properly. Email to MAAP enquirer for assistance and they responded in an hour and offered to ship me the replacement! What a great service experience ever! 2 thumbs up for the team and the brand! Thanks!”

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Posted 1 year ago

“Very good kit comfortable and cool enough for us in the top end”

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Posted 1 year ago

“I have only recentgly purchased a MAAP garment. Perfect fit and feels quality.”

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Posted 1 year ago

“Fantastic product and service”

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Posted 1 year ago

“Timely Delivery. The Pro Air LS jersey large fit me well overall except sleeves a bit too long.”

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Posted 1 year ago

“Good Quality and nice Style.”

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Posted 1 year ago

“purchase some tops online”

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Posted 1 year ago

“Bibs were delivered fast. Size as expected from guide. Like the fit and feel and would buy again.”

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Posted 1 year ago

“Fantastic product and service”

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Posted 1 year ago

“Product as always lives up to expectations.”

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Posted 1 year ago

“Great clothing brand. Love wearing the gear. It’s probably not as comfortable as other high end brands but it looks better and long lasting. Performs well in the heat. Company is also great to deal with and love what they’re doing in the cycling community.”

Helpful Report

Posted 1 year ago

MAAP is rated 4.6 based on 3,401 reviews