Made in Tuscany Reviews

Name: Made in Tuscany
Rating: 4.78

4.8 Rating 294 Reviews

95 %

of reviewers recommend Made in Tuscany

Company Reviews

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Metrics

4.8

Based on 294 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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orders@madeintuscany.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the bag as a birthday present for my daughter and she is absolutely thrilled with it. The leather is beautiful and the bag well made. The service I received from Made in Tuscany, was first class.”

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Posted 4 years ago

“A beautiful bag - very well made with excellent craftsmanship. The shipping took a little longer than expected (3 weeks to the U.S.,) but they kept me posted on its progress. I’m very happy with my purchase and their customer service and I would order from them again.”

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Posted 4 years ago

“I purchased the bag for my wife who delighted with it the staff were very helpful in dealing with the delay in receiving the bag...would recommend company”

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Posted 4 years ago

“The backpack I ordered is just perfect! I feel reassured that nobody can reach inside. The leather is so soft and pliable. I love so much I have just ordered another one!”

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Posted 4 years ago

“Excellent product excellent customer service”

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Posted 4 years ago

“The bag i ordered is absolutely gorgeous. Well made and looks so expensive. Thank you.”

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Posted 4 years ago

“The laptop bag arrived within 2 days of ordering. The quality of the leather and workmanship is superb in every detail. Marjorie kindly kept us updated every step of the way with her fantastic customer service. I would definitely recommend this product and the company. Thank you.”

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Posted 4 years ago

“your customer care has been brilliant. I have been a nightmare, having to return the backpack in preference for a shoulder bag. Nothing has been to much trouble to your staff. Marjorie has been my mentor.”

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Posted 4 years ago

“Excellent customer service, excellent product. Would highly recommend”

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Posted 4 years ago

“I bought the Manila rucksack in a beautiful chestnut brown for my daughters birthday. She is absolutely thrilled with it. The quality is superb and the design very functional. The customer service was brilliant, it’s so good to find a company that cares about getting it right.”

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Posted 4 years ago

“Excellent product and service, would highly recommend this company”

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Posted 4 years ago

“I have filled in two different feedback forms already for this Supplier and its bag sold to me However many more am I expected to rate for just 1 product?? This is extremely irritating & just turns me off buying in future from this company if I am going to be harassed like this.”

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Posted 4 years ago

“I am very happy with my purse and the quality, and craftsmanship. The customer service was fantastic, and went above and beyond when it came to shipping my bag to Seattle for an upcoming travel date. I highly recommend this company. Love, love, love my purse!”

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Posted 4 years ago

“My intenions for buying a bag was to find something of quality that i can use everday: this is a good brand to satisfy. The stitching is superior. The leather is beautiful. It's as versatile as i wanted it to be.”

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Posted 4 years ago

Dear Anonymous It is a shame you had to leave this review when we have done our best to keep in touch with you. This said, you have had a ridiculously long delay. This bag is the only one we carry from this particular brand and it has been in production for a long time. While I fully appreciate this has been a long wait, you would have had a refund honoured immediately if it was requested. My colleague and I have meantime been checking on this every week. The bag is in fact now in transit and I have confirmed this on Friday. Previously we were let down at least twice on the availability. Thank fully this issue is isolated to this bag. Almost all of our bags are in-house and don't have similar issues. I look forward to turning this around for you. Best wishes Teresa

Posted 4 years ago

“This is the first time I have used Made in Tuscany having found them on the web when looking for a briefcase for my granddaughters 21st birthday. When I ordered it I was told the red was out of stock but they assured me it would be here in time - November 16 th. Made in Tuscany kept me well informed of the progress of my order and the bag arrived as promised and is extremely well made with good quality leather. My granddaughter is very pleased with it. The service and follow up information from your company is “Second to None” and I would not hesitate in using you again or of recommending you.”