“Honestly, terrible. I ordered 5 radiators from them (or I thought from them, actually a company called Bathroom Takeaway). one was defective. I contaated Manmano and they said they are just the middle man and to contact the vendor. Whoever writes their emails can hardly string a sentence together. They said they wont give me a refund until they collect it. They wont collect it unless its removed and in its original packaging. Im not an electrician, i have no idea how to de-wire an electric radiator and remove it. I had to pay someone to (after paying someone to install it). Their courier hasn't turned up two "confirmed" days now, the the company claiming my concierge Peter sent the courier away.....my concierge is called Jenny. Manomano has done nothing to help whatsoever.”
“Ordered a gaming chair for Christmas NO SHOW on delivery chased them up no chair and a refund who knows if I will get it by Christmas thus no money to buy another Never order again from them!@!”
“I asked for a refund as the item was not as described apparently on and off counts as two speeds.
They asked me to send pictures.
I didn’t because it would make no difference told them I wanted a refund.
Emailed back with a link to their shop😂🤣 pick what you want up to the value of your refund send us pictures and we will post it out?
Is this even legal?
What an absolute joke do not use It’s cheap rubbish from somewhere famous for flogging tat”
“DO NOT Use or buy anything from this company. Product arrived late and when opened found it was badly damaged yet packaging was intact. No contact number to get any way to return product
only way seems to be e mail with lots of dead ends sending you round in circles
You have been warned so beware”
“Wanted to return the product , received an incoheret email response from a the supplier in china to give me 10% back and keep the product .. I’m sure we used to have customer rights in the UK or is that to the wind now”
“Very obstructive , rude and incoherent. Awful service. Invisible guarantee and items arrive damaged/ bad quality and the customer service take no responsibility. The bin lid does not close.”
“Bought a projector screen through this company. They lied repeatedly about shipping giving multiple fake shipping numbers, so delivery took weeks longer than the 3-5 days quoted.
They lied about the screen, it was completely different/worse than what was advertised (cheap plain white rather than a ALR UST material)
Took weeks to organise return and informed me I had to be in on a set day (which I had to take a day off for) then canceled the pickup on the day and offered me a 20% refund on the over priced piece of junk instead. Am currently having to claim back through paypal.”
“Recently purchased a double bedstead that was broken and had several missing and wrong parts so I was unable to finish building my bed.
I contacted them via their messaging system and got a response saying I would get a full refund once the item was collected, I have been waiting home all day and no-one has turned up and I have taken the day off work to wait in for my collection
Mano mano when will my item be collected and when will I get my refund ?”
“Horrendous service. Stay away at all costs. I was sold a rip-off Samsung T5 hard-drive that broke after a month of usage. Have spent the last month trying to get a refund, dealing with the useless customer service team. Don't make the same mistake I did.”
“TERRIBLE… avoid at all costs! I have received a defective item nearly 2 months ago now and have still not received a refund. It has taken over 10 phone calls… emails and conversations with very rude unhelpful staff who refuse to give you their name, say they have no managers and no complaints procedure, from my Experiancw I would say do not use this company again and avoid at all costs, they are so unhelpful, rude and obstructive, to quote in my last call with them they said ‘it’s not my problem’ terrible customer service and handing”
“Rude and unprofessional
I’m assuming so long as you don’t have to deal with their vile rude obnoxious useless customer service staff that they must be okay. If however you get the delights of dealing with the absolute trials of cat sick that make up their customer service either by chat or over the phone you will understand that you’re dealing with absolute moronic useless fools.
First time, and the last time that I ever use these jokers.”
“ManoMano mocked me and hung up on my face!!
I am writing this complaint with a heavy heart. ManoMano has been extremely supportive of me, before. However, I now feel that their customer service (Nati, Valentine, Oliver, Juliano) is the worst. I have EVER received, they did not respect my rights as a customer and they are aiding the seller -Deuba- to perpetuate a culture of unprofessionalism and inappropriate demands.
I have ordered a table in September and it arrived with damages. I contacted ManoMano to explain my issues. From September till now, more than 5 collections have been arranged, and the seller has FAILED all of them!
They did not show up; they did not notify me; they only apologised to demand that I arrange another day for them to come and collect the item.
I explained to both ManoMano and Deuba, that every time that a new collection is arranged (more than 5x), I take a day off from work, so I stay the whole day at home. I have lost 5 days from work, as neither Deuba nor ManoMano notified me that they will not show up it has created a lot of distress and hindered my mental health.
I already take anxiety medication and as this problem has been going on for so long, I had to get my medication reviewed due to the pressures I have been put on by ManoMano and Deuba.
Despite my health issues, I have always been forthcoming and tried to make all possible arrangements, for my table to be collected in the time frame.
Unfortunately, I cannot say that ManoMano has done the same.
I exchanged many emails and phone calls with ManoMano. I have always been honest and understanding. I believe that I have been too understanding.
I have complied and worked with ManoMano to best resolve this situation. Nonetheless, I do not believe that ManoMano has done the same. I believe that ManoMano did not respect me as a customer and abused me as a person.
Even after I explained to them that this situation has worsened my mental health and has caused me distress.
As the seller had 5 FAILED attempts for collection, I contacted ManoMano and a Concrete Guarantee was opened.
I was assured by Nati that it would be opened for 7 days and that it would expire on 11/11/2021 and that if the seller failed to collect the item, my money would be refunded. During that time, I continued to communicate with the seller and 2 more dates have been arranged for the table to be collected.
Both of the 2 days were again a NO SHOW for collection! The seller, again, has not notified me to say they were not coming nor have they told me the reasons why they are NOT showing up.
Yesterday, I had contacted ManoMano, otherwise, they would have just ignored the expiry date, to enquire about the future steps in getting my refund.
I spoke to Valentine who demonstrated to be supportive of my discontent, at first. I asked to be transferred to a manager and he refused. I asked him to put me through to Nati, he said that she was not in. Then I asked to have my money back and he explained to me that he would "do it now" but that before it can be authorised, a supervisor has to agree.
I explained to Valentine that I need my money and that the seller has not been professional in their handling of the situation.
I went on to say, that I have been assured by Nati that after the deadline my money would be returned to me. I even told him that I am NOT willing to wait any longer because I have been giving a lot of me, already.
Valentine repeatedly said that "it will be done, today" however, a supervisor would need to authorise it.
On the same day, I called ManoMano again, to say that I have not received a confirmation email for my refund. I was told by a gentleman (who I did not get his name) that he "can see it; it is just waiting for the supervisor authorisation". I asked him how long it would take, as I need my money and he replied "not too long", and I was certain that my refund would be processed and this issue would finally be resolved.
Today, I received an email from Valentine to state that he has received a response from the seller, and the Concrete Guarantee, which had expired, has now been extended until 18/11/2021 and that I "have to agree" otherwise, they will close the case and it will be deemed as my loss.
I called ManoMano and spoke to Valentine. I told him that I was extremely upset with the new extension and that it was not fair on me.
I have given the seller several dates/attempts. They were the ones who failed to collect the item. I have always been willing and made the appropriate arrangements for them to collect the table.
The line kept on cutting off and I kept on telling him I could not hear.
He hung up on my face and when I called back, I was informed that he is "on a break" at 10 am.
As I mentioned before, ManoMano is disrespecting me and disregarding my gestures of goodwill for horrible customer service. I lost more than a week's worth of work - and they NEVER apologised for that!
I am disappointed!!”
