Marriner Yarns Reviews

Name: Marriner Yarns
Address: Fountain Lane, Off Cypress Drive, St Melons, Cardiff
Rating: 4.90

4.9 Rating 26,619 Reviews

98 %

of reviewers recommend Marriner Yarns

Company Reviews

Questions

Metrics

4.9

Based on 26,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

02920 837 613

Email:

info@marrineryarns.com

Location:

Fountain Lane, Off Cypress Drive, St Melons
Cardiff
CF3 0FB

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Marriner Yarns 5 star review on 15th December 2022

MARY OSHEA

Marriner Yarns 5 star review on 12th December 2022

Vicki Culshaw

Tania Bigg

2748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been working a lot with DK so pleased with the choice of colours. had to shop else ware for multi colour wools as there wasn't a lot of choice.”

Helpful Report

Posted 4 years ago

“I was very pleased with the quality of the wool. I decided to use this box to enter my comments re. Customer Services, as for some reason, there is no separate text box for this. Why would this be? To be honest, I am disappointed with your service. I originally ordered several balls of Mosaic double knitting wool via Amazon. The order arrived quickly and I was very pleased with the quality of the wool. As such, I decided to place a further order, but rather than use Amazon, I used your website, creating an account etc. I placed the order on 19/02/21 (Order: 87376851/M227354). I received an email the following day 20/02/21, stating that my order had been dispatched. The following Tuesday or Wednesday (23rd or 24th), only part of my order was delivered (Baban double knit white 5 balls) - the Mosaic wool (12 balls) was missing. I assumed that due to the quantity of wool I had ordered, the order had been split, to manage postage. I did check your website at the time, and noted that customers were requested not to chase up any orders within 10 working days of the order placement. Appreciating that you are busy, I decided to wait. A week later, 03/03/21, with still no sign of the wool, or update from yourselves, I was a bit concerned and decided to chase. I called Customer Services, and frankly was quite bemused with the interaction I had with your call handler. I explained the situation as stated above, and was informed that * as I only had one tracking number it would not have been a split order - though how as a first time customer via your website I was supposed to know this, I am not sure * I should not have waited a week to chase up the order - I think her exact words were ‘you should have chased it up at the time of the first delivery and not waited until a week later’. Although the call handler did remedy the situation (88573257/) and I received the remainder of my order the following afternoon (04/03/21), I felt that her attitude was a bit off, and that she had been rather rude. I was made to feel rather stupid, annoyed and somehow this was my fault. At the end of the day, I placed a rather large order with yourselves in good faith. I appreciate that mistakes do happen, we are all human after all. However, there was no apology or any reason offered as to why or what happened. I will submit this as anonymous but as I have provided order numbers, I am happy to be contacted to discuss. Note: the following question only allows one option to be selected. I communicated with you via both email and by telephone call.”

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Posted 4 years ago

“Lovely wool, good price, would definitely use again”

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Posted 4 years ago

“Nice product at an excellent price, Very impressed, thanks.”

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Posted 4 years ago

“the order arrived complete and within four days of ordering thankyou”

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Posted 4 years ago

“The company is great - all the yarn is good quality and good value. Unfortunately they get let down by myHermes when it comes to delivery. It takes a while and the tracking app isn’t reliable”

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Posted 4 years ago

“Very nice wool in many colours to choose from. The colours that I chose were very bright and I love it. It is being made up as a patchwork cardigan (Harry styles cardigan pattern)”

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Posted 4 years ago

“I love the variety and textures of the different yarns offered by Marriner. The quality is excellent, and the colour pallet is first rate. I like the Baby Yarns, as at the moment I am knitting Cot Blankets for Premature Babies in Warrington and Liverpool Hospitals. The yarn is so soft and lightweight, just right for snuggling with.”

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Posted 4 years ago

“Delivery was very quick. Colour of wool was not quite as I expected, but as I needed to get started as soon a possible I kept it.”

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Posted 4 years ago

“Yarn was as described, arrived promptly and knits up well. I have not yet washed it.”

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Posted 4 years ago

“Delivery is fairy good for free for over £25. The yarns ordered were as expected in good quality & colour image is quite similar in website.”

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Posted 4 years ago

“Only one of the colours had a pattern othrr than stripes. It would be useful to have a picture of the knitted product on the ball band. One of the balls had a join and as it was carigated, it was difficult to make socks to match .Wool noce and soft and strong, ideal for socks. Do you produce self coloured merino/nylon sock yarns?”

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Posted 4 years ago

“Used many times and had no problems with ordering or delivery. Multiple colours are ordered used for charity blankets”

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Posted 4 years ago

“I was very pleased with my order. I did receive 1 ball of wool that had about 8 cuts in the yarn but I used it anyway.”

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Posted 4 years ago

“Have knit two cones on my knitting machine. Lovely soft wool that flows through the machine. Would like to see more colours available in cones. Good value and speedy delivery. (I live in Northern Ireland)”

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Posted 4 years ago

“I'm delighted with my yarn order. It arrived promptly and the colours are beautiful. The yarn is soft and knits up well.”

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Posted 4 years ago

“Quick delivery, excellent price. Good colours too.”

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Posted 4 years ago

“Very good value for money”

Marriner Yarns 4 star review on 1st March 2021

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Posted 4 years ago

“Good service”

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Posted 4 years ago

“Lovely colour, and very soft to work with. Thank you”

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Posted 4 years ago

Marriner Yarns is rated 4.9 based on 26,619 reviews