Matalan Reviews

Name: Matalan
Rating: 3.59

3.6 Rating 1,858 Reviews

65 %

of reviewers recommend Matalan

3.6

Based on 1,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Matalan made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Matalan 1 star review on 19th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived later than scheduled meaning I had to rearrange my work schedule. Arrived assembled..good but then the back cover was broken off so back there was a gaping hole. Not what I expected.”

Helpful Report

Posted 8 years ago

Hi Kenneth We aim to despatch our orders from our warehouse within 48hrs and deliver within 3-5 working days. I can see your order was placed on a Sunday and delivered on the following Thursday morning. We’re really sorry to hear your cabinet arrived damaged. If you send us a photo of the damage we can arrange a replacement and collection of the item free of charge as per our returns policy. If you would like to do this please send a photo with your order number to hello@matalandirect.com or call our customer service team who will be more than happy to resolve this issue for you. Once again we’re truly sorry for any inconvenience this may have caused and if there is anything else we can do for you please let us know. Kind regards John

Posted 8 years ago

“After ordering 3 toilets, 3 sinks , taps ,wastes and a disabled toilet all was delivered in 4 days, great, however disabled toilet was not complete and so I was sent another. This one was not complete either and I was promised another . This did not turn up on the day. On speaking to staff at Matalan I was told it would come maybe tomorrow or the next day. I am a trade customer and this is not acceptable as I have to organise to have somebody on site to take deliveries and collections , not to mention organising a plumber to fit it when it does arrive. Not our fault ! I was told. Sorry, but it is!”

Helpful Report

Posted 8 years ago

Hi Rob, I'm glad that I was able to discuss this issue with you. Just to reiterate, you can expect the replacement to be delivered to you within the discussed timeframes. You will be contacted with the tracking number via email once this has been generated by the couriers. Once again, we’re extremely sorry for any inconvenience that was caused by this Rob. We hope that our goodwill gesture offers you some compensation here. If you’d like to discuss any of this further, please do contact us at Matalan Direct. Kind regards, Alice

Posted 8 years ago

“Product good, pricing good, delivery poor, delivery driver never rang the day before as prommised so it arrived out of the blue. My customer happend to be in, i was planning to be there so we (the driver and me) could carry it inside. it was left in her driveway, she was panicing so i had to come off another job to struggle with a 52kg parcel by my self!!! Neither of us were impressed, made me look bad.”

Helpful Report

Posted 9 years ago

Hi Kevin, I’m sorry to learn that we have let you down on the delivery of your order. With our pallet deliveries we do encourage our logistical partners to contact the customer 24 hours before the delivery is due. I certainly understand your frustration that this failed to happen, and resulted in you not being present for the delivery with your customer. We are looking into ensuring deliveries take place as smoothly as possible for our customers and aim to provide as much information as possible. As a goodwill gesture we would like to offer you a free next day delivery option on your next order with us. Kind regards, David

Posted 9 years ago

“For some reason I didn't expect the hook I bought to be plastic and although I like the style and it will do exactly what I bought it for to go in our shower enclosure I think it was over priced and the delivery cost too high. I thought Id received an empty package the hook was so light.”

Helpful Report

Posted 9 years ago

Hi Tony, At Matalan Direct we check our prices against other online bathroom retailers to make sure we’re competitive. We do offer a price match policy, if you find any of our products cheaper elsewhere and let us know, we’ll be more than happy to refund you the difference. We will certainly update the product details on the website to reflect that it is made from ABS plastic with a chrome finish. If you are not happy with the product quality we do offer a 90 day returns policy. This product is not usually purchased as a stand-alone product, which seems to have resulted in thinking that the delivery charge is expensive. We will certainly review our delivery pricing for smaller and lighter products. I trust you will be more than happy with your purchase. Please do not hesitate to contact us at Matalan Direct to discuss further. Kind regards, David

Posted 9 years ago

Matalan is rated 3.6 based on 1,858 reviews