Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.76

4.8 Rating 3,390 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,390 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what we needed done.”

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Posted 9 years ago

“Excellent!”

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Posted 9 years ago

“Very easy to deal with-professional yet friendly staff that picked up the used mattress.”

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Posted 9 years ago

“the guys were on time and professional.”

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Posted 9 years ago

“Very quick, easy service. The movers were polite and professional.”

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Posted 9 years ago

“The young men who picked up the mattress were prompt and courteous. They did not, however, have on record that I had 4 pieces of a bed to pick up, only one. As I had called to confirm several times, and received an email stating I was charged for 4 pieces, this caused some concern.”

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Posted 9 years ago

“Highly recommend! Easy to set up, pick up was a breeze and I can sleep better knowing we recycled!”

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Posted 9 years ago

“Very convenient!”

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Posted 9 years ago

“Great to know there's such a service. Two guys called in advance, showed up when they said they would, and saved me a world of hassle by hauling out old therma-pedic mattress away.”

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Posted 9 years ago

“They were great. I loved that they were on time, quick and efficient.”

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Posted 9 years ago

“It was all good. I gave four stars because I had an appointment from 5-8 but got a call at 7:30 am the day of asking if I could drag the mattress outside and they pick it up sooner.”

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Posted 9 years ago

“Good Job!!”

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Posted 9 years ago

“They were on time, Friendly and personable and loaded the box springs and matress and were gone in a flash. A very good company.”

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Posted 9 years ago

“There was only one guy when truck arrived. Ridiculous to expect him to carry 2 matresses 2 boxsprings a heavy desk and a large overstuffed chair down stairs in a 2 story house and then load in the truck. He did it but it was difficult and he was here at least 2 hours. The truck was so full he had to destroy the desk to fit it in and it was in perfect condition and could have been donated to Goodwill (which I would have done but their pickup schedule was booking too far out beyond our moving date). Also truck did not say anything abut Mattress Disposal + it was a local junk removal guy. I give 3 stars only because the guy was super strong and accomplished the job despite how impossible it seemed. Otherwise I would have given 2 stars.”

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Posted 9 years ago

“On time, professional and efficient. Would highly recommend. Thank you!”

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Posted 9 years ago

“I was very happy with the service. Workers were good and efficient. I will definitely use the services of MattressDisposal again! T. Mills”

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Posted 9 years ago

“Guys were great, quick, and personable. Thoroughly pleased!”

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Posted 9 years ago

“Service was great -- the people who picked up my mattress called ahead of time and were very friendly, and they were able to navigate my complicated apartment complex on their own. The only issue was that I had scheduled a week in advance for a noon to 4pm pickup window, but I got a voicemail the day before to tell me that the window moved to 4 to 8, a time when I wasn't going to be home. That ended up being okay because I was able to just leave the mattress outside the apartment, but it was a little concerning to have the window changed the day before without asking, and I had to call and wait on hold for quite a while to figure out what happened and how to resolve the issue. Everything else was great though, so thank you!”

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Posted 9 years ago

“Very easy to schedule, the driver called before arriving and showed up 30 minutes early just as he said he would. I would recommend your service to anyone who needs to have a mattress taken away.”

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Posted 9 years ago

“I am giving 3 stars as a courtesy to the service being provided. At the end of the day, it's nice to know that the mattress isn't going into the landfill. However, there could be serious improvement in the customer service department. It took three scheduled appointments for the mattress to be removed. The first appointment never should have been missed. We were given a 4 hour window for the arrival of the pick up crew. As it was a week day I could only be present for the specified window which started at 4pm. The crew arrived 15 minutes early and phoned me, I explained that I would be there at 4pm as requested as I had to leave work early to be there and was on my way. Well, the crew left before I got home which is absolutely ridiculous. They had arrived and left before the scheduled appointment. Naturally, I called and requested that they return as the crew couldn't have gotten very far from my home. They denied my request to return and rescheduled for the following day during a 3 hour window. I could not leave work early two days in a row so I asked my brother in law to be present during the specified time and to show up "a bit early". This time, the crew never showed up and did not call to inform us that they wouldn't make it. At this point I normally would have demanded a refund and hired a different service. However, all other services in the area would take the mattress to the landfill. So, after a brief conversation where plenty of apologies were given but no partial reimbursement despite my appeal of frustration, a third appointment was scheduled and the mattress was retrieved. In the end, I hope that people DO use this service as our landfills are plenty full by virtue of there existence. My only hope is that the scheduled retrieval time previously agreed to is honored by both parties.”

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Posted 9 years ago

Mattress Disposal Plus is rated 4.8 based on 3,390 reviews