Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.76

4.8 Rating 3,390 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,390 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great job!!”

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Posted 9 years ago

“Hello, I was very satisfied with the removal itself. The gentlemen were in and out of my home in just a couple minutes. Communication regarding the time of the removal is an area of opportunity for improvement. My time was scheduled for 4pm-8pm. I left a message with the answering service around 7:50pm asking if the movers were coming. I didn't mind waiting, and I assumed I would receive a courtesy call if they were going to be late. I then received a call back (around 8:30pm I believe) explaining that the movers were delayed and they should be there around 9:15. That was fine and I appreciated the call very much. Then I received a call from the Driver around 9:45 indicating he was still in Boston and would be at my home around 10:05, and he apologized for being late due to the traffic. I said that was fine, but it takes more than 20 minutes to get to Warwick from Boston. He said he was outside of Boston. The movers arrived around 11pm. The Driver apologized for the delay and the move was completed very quickly and professionally. I completely understand that unexpected things happen. I'm making the time to provide this feedback because this is obviously a reliable company and I was happy with the move itself and the on-going communication. My only suggestion is to begin the communication earlier in the process. I assume it was known fairly early in the evening that they was not going to get to my house by 8pm, and I would have appreciated a call at that time as opposed to my having to initiate the call. While the time estimates quoted during the follow up calls were a bit off, I appreciated the calls and would use this service again. Thank you.”

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Posted 9 years ago

“Awesome Job”

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Posted 9 years ago

“Very professional, on time, no fuss no muss!”

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Posted 9 years ago

“Items were picked up on scheduled date & driver called ahead to confirm pick-up. He was pleasant & courteous. I would recommend your services to others. Thank you. Eda Beacham”

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Posted 9 years ago

“I was able to schedule next day pick up online. It was the quickest and easiest part of our moving experience. Thank you!”

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Posted 9 years ago

“On time, professional and got the job done for a good price.”

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Posted 9 years ago

“The service was very cheerful, quick and efficient. The reason I only gave you 4 stars is because my mattress was in pristine shape and the fellow told me you do donate, but he didn't have any plastic to cover the mattress with so it was going to get wet and dirty when they put it in the truck. It was raining. My suggestion is that when they get mattresses like this that you stock plastic in the truck to protect at least the bottom of the mattress where it lays on the ground, so it can be donated vs just thrown away. If I would have had a way to take the mattress to Vision House I would have. All that to say, you are very good and if I ever hear of or need a mattress removal again you will be who I call. Also you were very quick to come which I liked a lot....the next day after I called.”

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Posted 9 years ago

“Great service!”

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Posted 9 years ago

“Perfect!!!”

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Posted 9 years ago

“Good Job!!”

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Posted 9 years ago

“Pick up should be within the designated time and not negotiated on the day. Take note if it's a king sized bed; it will save your drivers and lifters time”

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Posted 9 years ago

“Awesome Job”

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Posted 9 years ago

“Exactly what we needed done.”

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Posted 9 years ago

“Exactly what we needed done.”

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Posted 9 years ago

“Professional, courteous and quick service. Thanks!”

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Posted 9 years ago

“Quick and easy and the guys were great !!!”

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Posted 9 years ago

“It was easy to arrange the pickup online and the driver was friendly.”

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Posted 9 years ago

“My experience was very positive. Mike let me know when he was on his way. The workers were very polite and got the job done fast.”

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Posted 9 years ago

“The pickup was quick, they called 20 minutes before they arrived and I liked that we could pay online before the pickup. The only thing that would make it better, is less than a 4 hour window for pickup time. Thanks!”

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Posted 9 years ago

Mattress Disposal Plus is rated 4.8 based on 3,390 reviews