Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,355 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,355 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service and pretty reasonably priced”

Helpful Report

Posted 5 years ago

Thank you, Dianne! We do our best to provide quick and easy service at a reasonable price and we are thrilled to know we were able to do just that for you. We hope to see you again in the future! Thanks for choosing MDP!

Posted 5 years ago

“Friendly. Flexible with pick up time. Quick removal.”

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Posted 5 years ago

We try our best to be as accommodating to our customer's schedules as we possibly can and we are thrilled to hear we were able to do that for you. We hope you will think of us again in the future and that you will let your friends and neighbors know about us too! Thanks for choosing MDP!

Posted 5 years ago

“The pickup was well coordinated, and the people provided information as the pickup neared. The truck arrived early and the pickup went smoothly.”

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Posted 5 years ago

That is excellent to hear! We hope you will think of us the next time you have unwanted items cluttering your space. Big or small, we would love to help. Thanks for choosing MDP!

Posted 5 years ago

“Very quickly and professional drivers/pick-up crew. The only thing I wish is they could drive up my driveway versus having to walk down a large hill to bring my couch to the road.”

Helpful Report

Posted 5 years ago

We are thrilled to hear that we were able to remove your items for you, David! I do apologize for the inconvenience of not being able to pull into the driveway. I hope you will think of us again in the future! Thanks for choosing MDP!

Posted 5 years ago

“The website is intuitive and easy to use and the price is fair. However, the driver was late and didn’t call to let me know and I had to call dispatch. Once they arrived they completed the job in less than five minutes.”

Helpful Report

Posted 5 years ago

We are thrilled to know that we were able to help you remove your items. Unfortunately, there can be circumstances that can cause routes to be delayed and even rescheduled at times. We do our best to communicate with our customers and we clearly missed the mark here. We sincerely apologize for any and all inconvenience this may have caused you and thank you for your patience. We hope you will give us another opportunity to serve you in the future and provide you with the service we know we can. Thanks for choosing MDP!

Posted 5 years ago

“Was polite and also called when the time didn’t work to reschedule for the end of the day. Maybe could have brought a second person along to help load but not a big deal. Overall happy.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience. I am glad that we were able to communicate effectively and that you were satisfied with the service. We do require that our Loaders bring along a helper, but sometimes schedules create obstacles. We will be reaching out to the driver manager in the area to make sure this is avoided at all costs in the future. Thank you for your patience and understanding and we hope to see you again in the future. Thanks for choosing MDP!

Posted 5 years ago

“On-time and great service. We appreciate the help disposing of our bed. Hopefully, either the bed itself or parts of it will be recycled.”

Helpful Report

Posted 5 years ago

Thank you, Kari! It was our pleasure. We do our best to dispose of every item we take in the most eco-friendly way available in the area. We use many different avenues to accomplish this Recycling and donation are only 2 of the resources we utilize to help the environment. We hope you will think of us again in the future. Don't forget to follow us on social media for savings on your next booking. Thanks for choosing MDP!

Posted 5 years ago

“Came early, I didn’t have to wait all morning.”

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Posted 5 years ago

That is excellent news! We do our best to be as accommodating as possible for our customers. We understand that junk removal shouldn't be an all day deal and we love to hear that we were able to help you on your terms. We hope to see you again in the future! Thanks for choosing MDP!

Posted 5 years ago

“excellent customer service - called me back immediately even when I did not leave a voicemail”

Helpful Report

Posted 5 years ago

We pride our selves on providing excellent customer service along with a hassle-free pickup. We are thrilled to know that you had a wonderful experience with our company and we hope to see you again in the future. Thanks for choosing MDP!

Posted 5 years ago

“Communications were not great this time. We were told 8:30 to Noon. After driving half-way to our destination, we got a call that they would not arrive until much later in the morning. Would have been nice to know that sooner. Then that time was not met. We also got an email that they had picked up our item but it was set for a time in the future, So we did not know if it had been picked up or not. Had to wait on the phone to find out. So all-in-all, the pick up was on time, but the confusion added a lot of stress to an already busy day.”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to let us know about your experience, Amy. We sincerely apologize for all of the confusion and any inconvenience that was added to your day. We do our best to provide an easy and hassle-free experience and we clearly missed the mark this time. Thank you for your patience as we worked to resolve the issues with your pickup. We hope you will give us another opportunity to provide you with the service we know we can in the future. Thanks for choosing MDP!

Posted 5 years ago

“I appreciated being able to make a timely appointment swiftly and the pickup was seamless.”

Helpful Report

Posted 5 years ago

It was our pleasure to serve you and we are thrilled to hear that you were pleased with us! We hope to see you again in the future and that you will let your friends and neighbors know about us too! Thanks for choosing MDP!

Posted 5 years ago

“Did the job but came way after they were supposed to. Supposed to come between 2-4 but came at 7. I understand running behind but an email or text letting me know would’ve been nice”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience, Quang. We sincerely apologize for any inconvenienced caused by the delay on your route. We hope you will think of us again in the future. Please contact the office when booking your next pickup for a discounted rate. Thanks for choosing MDP!

Posted 5 years ago

“Everything was great, except it was a bit pricey.”

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Posted 5 years ago

We are so happy to hear that you were pleased with our service, Arman. It was our pleasure to help you remove your items and we hope to see you again in the future. We do our best to provide service at a reasonable rate and we are usually 25%-35% cheaper than our competitors. We also try to provide ways to save through our website and social media. We hope to see you again soon! Thanks for choosing MDP!

Posted 5 years ago

“Did a good job!”

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Posted 5 years ago

Thank you, David! It was our pleasure. We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 5 years ago

“The guys let me know they were on their way and were quick and efficient with the sofa removal. They were careful mot to bang my door jambs. I’d recommend this removal process.”

Helpful Report

Posted 5 years ago

That is wonderful to hear, Kevin. It was our pleasure to help you remove your items and we hope to see you again soon. Thanks for your kind words and for choosing MDP!

Posted 5 years ago

“Good,just 2 hours plus late”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience, Thomas. Unfortunately, there are times when unforeseeable circumstances can cause routes to run on delays. Though it doesn't happy often, we do our best to keep our customers as up to date as possible in these instances. We sincerely apologize for any inconvenience that was caused to you during this time and thank you for your patience as we worked to complete your pickup as quickly as possible. We do hope you will give us another opportunity to provide you with the service we know we can. Thanks for choosing MDP!

Posted 5 years ago

“Did good job of getting my old mattress and other pieces---”

Helpful Report

Posted 5 years ago

Thank you, Bruce! It was our pleasure and we hope to have the opportunity to serve you again in the future. We hope you will let your friends and neighbors know about us too. Thanks for choosing MDP!

Posted 5 years ago

“Kind of pricey, but it was the quickest easiest thing ever!”

Helpful Report

Posted 5 years ago

Thank you for your review! We do our best to offer a quick and easy service at a reasonable price. Did you know we are usually 20%-30% less than our competitors? We hope you will think of us again in the future. Keep checking our website for savings and excellent tips and tricks for disposal in our blog. Thanks for choosing MDP!

Posted 5 years ago

“Quick and efficient but out of my price range. I love to do good for the environment but it was too expensive”

Helpful Report

Posted 5 years ago

Thank you for your feedback, Brette. We do our very best to offer an eco-friendly option for disposal at an affordable rate, but we understand that sometimes those options are more expensive than simply throwing them away. We do our best to offer savings to our customer's through our website and email subscriptions. We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 5 years ago

“The guys arrived on time and were very professional in removing the old furniture. The only downside is that they did not come in a branded van or branded uniforms or shirts. I would imagine that many people might feel uncomfortable letting the movers in, thinking instead it might be some kind of scam. Perhaps it should be made more clear on the website that the movers will be dressed in street clothes and may be in an unmarked van.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to let us know about your experience with our company. We apologize for any confusion this may have caused and very much appreciate your feedback. We like to use smaller 'mom and pop' companies for our carriers and have created a network of drivers much like other on-demand services nationwide. We are happy to hear that your items were removed successfully and that the overall experience went smoothly. We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 5 years ago

Mattress Disposal Plus is rated 4.8 based on 3,355 reviews