Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,355 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,355 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Workers were polite, professional, and efficient. I would give a higher rating except they came an hour later than scheduled and never called ahead.”

Helpful Report

Posted 4 years ago

“On time, friendly and responsive to my needs. I will recommend this service to friends with no misgivings. Thanks”

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Posted 4 years ago

“Everyone was very helpful. The contractor truck broke down and I had to reschedule but the sales people were very helpful.”

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Posted 4 years ago

“They came approx 1hr after the original window, but it didn't matter as I was home all day. They picked up the mattress and took it away. Only took a few minutes. The process was very easy. Not sure what they will do with mattress. The mattress was returned and was treated well when I had it. The put it what appeared to be a dirty flattop trailer. Hope the mattress would be donated as the only issue with it was too firm for our family.”

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Posted 4 years ago

“It was not a very professional job (one guy, no truck - small suv) but, having said that, he got the job done for me without incident. Thank you.”

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Posted 4 years ago

“Very easy process. Great way to properly dispose of an old mattress. I would definitely use the service again.”

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Posted 4 years ago

“The pick up was efficient and folks were friendly. I would have appreciated a proactive call on the delay (due to a tire blowout) such that I could have adjusted plan accordingly.”

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Posted 4 years ago

“When you need to move something and don't know how you're going to do it. Mattress Disposal Plus made it real easy. Easy to book on line, easy to get a price and you can get the job done without a long wait.”

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Posted 4 years ago

“It’s a good service. However, the boys that removed my mattresses and box springs informed me that I only paid to have 2 box springs removed. Common sense should tell these kids and your online service that when someone pays to have a king and queen bed removed that equals 3 box springs. When you are moving and have deadlines to be out it’s difficult to remember everything. Change your algorithm to automatically put in 2 Springs for a king size bed.”

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Posted 4 years ago

“Drivers were friendly and professional. Though they picked up almost two hours outside time frame due to truck issues, they called and kept me Informed. They took mattress without problems or hesitations. Would use the company again without hesitation.”

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Posted 4 years ago

“The guys were 20 minutes late (that is 20 minutes beyond the 4 hour window) - which is why I’m not giving 5 stars. Having said that, once they were arrived they were professional, efficient, and they carried my sofa out and were done all in 5 minutes! Would highly recommend them, but would suggest more communication if they expect to be late.”

Helpful Report

Posted 5 years ago

Thank you Stephen for the feedback! While traffic, weather and unforeseen events do impact our schedule, we do our best to meet your expectations each and every time. We will take this back to the team so we can continue to improve our quality of service every day!

Posted 5 years ago

“Unfortunately I had difficulties setting up a collection via their online request and had to call in to customer service to set up the collection of my sectional couch and chair. The customer service rep I talked with was very helpful and it took less than 5 minutes to set up collection for 2 days later.”

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Posted 5 years ago

Thank you for the feedback! We are always assessing our website for improvements and are dedicated to providing a simple, easy to use site for all of our customers!

Posted 5 years ago

“There was an issue with scheduling, but the Customer Service rep fixed it quickly and was wonderful to interact with! Once the issue was corrected, my pick up went perfectly. Will definitely be using them again!”

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Posted 5 years ago

Thank you for the 5 star review! We aim to provide simple, fast and easy services with clear up front pricing and we are pleased to hear your a satisfied customer! We look forward to assisting you in the future!

Posted 5 years ago

“The team arrived on time and were very respectful and asked if they needed to take off their shoes before going upstairs. I allowed them to leave them on. I was expecting them to have on uniforms per the reviews we had read, but they were not. The vehicle was not marked so I wasn’t sure if they were Load Up or not. Then I realized that no one else knew we were having our mattress picked up so it was all good. Our old mattress was a King that was only 3yrs old, but it was ruined from a move 1.5yrs ago. Over all it was worth the $100 to have it recycled rather than putting it out at the curb. Thank you and God Bless. Yvonne”

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Posted 5 years ago

Thank you for the great review! We strive to donate and recycle the items we pickup and do our part to protect the environment on each and every pickup. Thank you for your business and we look forward to assisting you in the future!

Posted 5 years ago

“Very accommodating, they showed up when promised, price was great”

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Posted 5 years ago

Thank you for the 5 star review! We aim to make ordering as easy as possible and provide the superior customer service you deserve! Thank you for your business and we look forward to assisting you in the future!

Posted 5 years ago

“The dispatcher was very flexible with my pickup scheduling concerns and the pickup went smoothly. However, I was concerned when the driver for the pickup did not know the destination of my mattress and suggested that it may be headed to the dump. I learned that there is essentially an Uber for mattress pickup and that all the mattress collected on his pickup had different destinations. I would feel better if MattressDisposal was able to confirm that my mattress was donated or disposed of in an environment manner. I hope that I didnt just pay money to have my mattress sent to the dump.”

Helpful Report

Posted 5 years ago

We strive to dispose of all items we pick up in the most ecological way possible primarily being recycling and donation to charities. This disposal varies depending on item condition and the availability of recycling and/or donations facilities in the area. I hope this clears this up and please reach out to us directly if you have any questions. We appreciate your feedback and look forward to assisting you in the future. LoadUp

Posted 5 years ago

“Quick, efficient and a trifle expensive... but getting did of mattresses was a challenge”

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Posted 5 years ago

Thank you Pierre for the feedback! We strive to provide simple and effective service to all of our customers and while a mattress can be challenging at times, I am delighted we got the job done. Thank you for your business and we look forward to assisting you in the future. LoadUp

Posted 5 years ago

“Timely response, good communications, helpful team.”

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Posted 5 years ago

Thank you for the feedback. We appreciate your business and look forward to working with you in the future. LoadUp

Posted 5 years ago

“They tried to be conscious of tracking mud on my floors which is good compared to other service companies.”

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Posted 5 years ago

Thank you for the review! We strive to provide superior service in all our pickups and we are delighted we were able to take care of this for you. Thank you for your business and we look forward to servicing you in the future.

Posted 5 years ago

“On time and fast.”

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Posted 5 years ago

We are so happy to hear that we were able to remove your items on time and quickly! That is always the goal! We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 5 years ago

That is always our goal and we are thrilled to know we were able to do just that for you. Thanks for choosing MDP!

Posted 5 years ago

Mattress Disposal Plus is rated 4.8 based on 3,355 reviews