Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,391 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, I am giving the review more than one star because the two men who picked up the furniture were very nice to me. Other than that, the rest of the experience was mediocre at best. First, I called the day before the delivery to state that I had one less item for pick up. When I asked for a refund of one item (I paid for two), the customer service agent said that one item would actually be $5 more than two items so she is actually willing to allow my payment to stand. That seems like some illogical mathematics to me and even she seemed unsure about what she was saying. Nevertheless, I continued with the service. On the day of the pick up, I was given a time block of 8AM–12PM. Lucky for me, I wasn’t waiting around for the pick up because no one arrived until 12:10PM. When they arrived at the apartment, they did not have any power tools, despite the fact that your website states that they are fully equipped with the power tools for disassembly. They also stated that they never know when they have a disassembly job so, while they were kind, they seemed very displeased with having to disassemble my couch, despite my payment for disassembly. The whole experience overall made me wish I never paid for this service. I thought it would provide relief while I was moving but, instead, it was a waste of time, inefficient, and seemed pretty sleazy to me. I hope that my experience is merely an anomaly.”

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Posted 7 years ago

“It is gone for good!!”

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Posted 7 years ago

“Guys called early as they had some available time and asked politely if they could pick up the mattresses early. I told them they could come by and pick up the mattresses early as I was there. When they showed up they called to tell me that they were there. When I went out the gentleman politely introduced himself and then they picked up the items.”

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Posted 7 years ago

“Communicative, on time, easy to work with”

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Posted 7 years ago

“Pick up was 3 hours late. I had to call 4 times before someone would tell me what was going on.”

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Posted 7 years ago

Thank you so much for taking the time to let us know about your experience. Unfortunately, delays can happen causing routes to run behind. We try to keep our customer as informed as possible in these situations. It sounds like we really missed the mark here and we sincerely apologize for the inconvenience and frustration created for you by our lack of communication. We have looked at this as a team and are taking the necessary steps to avoid this happening in the future. I have issued a partial refund to your account and want to thank you for your patience during your pickup.

Posted 7 years ago

“This was a professional service. They kept in touch before pickup and lived up to their promises. I would use Mattress Disposal again for any future needs”

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Posted 7 years ago

“Next day service, guys called before they came, were very efficient and professional getting the stuff out of my house.”

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Posted 7 years ago

“I was able to leave the furniture on the patio and the operator texted when they had questions.”

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Posted 7 years ago

“The pickup of mattresses and furniture was smooth. However, I feel that their charges are rather excessive.”

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Posted 7 years ago

“The two associates were professional and friendly. They showed up on time, removed my queen mattress, and were gone in a few minutes. The price was lower than that of competitors. Not sure what else you could ask for!”

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Posted 7 years ago

“Good process for disposal - will use this service again.”

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Posted 7 years ago

“I was concerned about having the mattress drag on the walls on the way down stairs since we'd just had the house painted a week prior. The delivery team completely understood and were very cautious going down stairs, even though I'm sure that made it more difficult for them. I appreciate that they respected my concerns without seeming in the least put out about it.”

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Posted 7 years ago

“Very convenient scheduling online. I got email and text confirmations of my order as well as when they would arrive to pick up. The price is very reasonable considering I didn't have to deal with anything. Thank you very much.”

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Posted 7 years ago

“They were fast and efficient!”

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Posted 7 years ago

“It was perfect! Your guy came as scheduled, was very friendly and competent. Was in and out in 5 minutes. Thanks!”

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Posted 7 years ago

“Showed up on schedule. Took mattress immediately. Quick and easy”

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Posted 7 years ago

“Pricing was straight forward, scheduling was clear and easy, and my mattress got picked up exactly when they said they would get it. Communication was excellent as well. They picked my mattress up really quickly too; I booked in the afternoon one day and they picked it up the very next morning. Great job.”

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Posted 7 years ago

“Your service made it easy to dispose of the king size mattress with no fuss. Your local agent Greg kept in contact about timing and arrived just when said he would. The cost was reasonable and saved us the time and effort of hauling it to the local recycling center. Excellent service by Greg, highly recommend your service..”

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Posted 7 years ago

“Very polite. Worked quickly a d efficiently. No problems at all.”

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Posted 7 years ago

“Mattress Disposal Plus worked great for me! I got a text that they were heading to my place with an estimated arrival time so I could be ready. The two guys who picked up the mattress were friendly, and got the whole process (including box spring and bed frame) done in under ten minutes. Made my moving experience much easier. Thanks!”

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Posted 7 years ago

Mattress Disposal Plus is rated 4.8 based on 3,391 reviews