Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.76

4.8 Rating 3,390 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,390 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Great communication, pricing, very professional, and on time with their scheduled pick up”

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Posted 7 years ago

Wow! Thank you for that wonderful review! We are so happy to have been able to complete your pickup to your satisfaction and we hope to have the opportunity again in the near future. Don't forget to let your friends and neighbors know about us, and keep checking our website for savings. Thanks for choosing MDP!

Posted 6 years ago

“I had a great experience. Thanks for your help.”

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Posted 7 years ago

It was our pleasure, Kerry! We hope to have the opportunity to help you again in the future. Did you know that we are always posting savings on our website? Thanks for choosing MDP!

Posted 6 years ago

“The guys did remove the couch and mattress, but didn't seem concerned with being careful. We were left with a large chip out of the wooden back stairs and the top part of the outside door frame knocked off. They didn't say anything about either.”

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Posted 7 years ago

We sincerely apologize for this experience. That is not the service we advertise or expect our drivers to provide. We would love to discuss this further. Please contact the office at 877-708-8329.

Posted 6 years ago

“Great crew - very friendly and efficient”

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Posted 7 years ago

Thank you for your excellent review, Doug! It was our pleasure to help you remove your unwanted items and we hope to have the opportunity again in the future. Keep checking our website for savings. Thanks for choosing MDP!

Posted 6 years ago

“I am not happy with the service. Have a lot of concerns: 1. I was given a time slot of 8 a.m. to 12:00 p.m. . But the truck never made up on time and did not bother to update the customer that the schedule is getting delayed. I had to call the customer care number to track the order. The truck came home only by 12:50 pm. (If the trucks are not following the timeslots, then the point of appointment slot makes no sense). 2. The people that came to pick the mattress were not professional at all; rather they were just young kids, with very less professionalism. The driver was driving the truck right inside my car garage and was almost about to break my garage door. Why would a truck be attempted to be parked inside a car garage? I had to shout out loud to the driver to STOP. Never expected this from the pickup team.”

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Posted 7 years ago

Wow, Vivek. This is not the service that we advertise or expect from our drivers. I sincerely apologize for the inconvenience and the unprofessional way in which your pickup was handled. I have issued a partial refund to your account for your experience and would like to encourage you to give us another try in the future. We can do better! Thank you for taking the time to let us know. It is impossible for us to improve our service without valuable feedback such as this.

Posted 6 years ago

“Sign-up online was super easy. The price was the lowest I was able to find after calling at least 4 other places. The pick-up was on time, courteous, and hassle-free. This was a great experience.”

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Posted 7 years ago

Wow! Thank you for that wonderful review! What you described is exactly what we strive to provide to our customers and we are so happy to hear that we did just that for you. We hope to be able to serve you again in the future and that you will let your friends and neighbors know about us too. Keep checking our website for monthly savings! Thanks for choosing MDP!

Posted 7 years ago

“everything went fine”

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Posted 7 years ago

That is wonderful news, Hui! We hope to see you again soon in the future. Thanks for choosing MDP!

Posted 7 years ago

“Great experience. Easy to book. Fee was fair for items removed. Received call prior to their arrival which was nice. Friendly staff removed items. Will definitely use again if needed. Thank you.”

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Posted 7 years ago

It was our pleasure! Thank you for taking the time to let us know you had such a wonderful experience. We do our very best to provide excellent service to our customers and it great to hear from our happy customers. We look forward to seeing you again and we hope you will let your friends and neighbors know about us as well. Thanks for choosing MDP!

Posted 7 years ago

“If you can't make a pick up in a 4 hour pickup window than what good are you. I wasted my whole morning and the movers arrived 15 minutes after the window expired. Not worth the 90 bucks.”

Helpful Report

Posted 7 years ago

.Thank you for letting us know about your experience, Jessica. Unfortunately, there are unforeseeable events that can occur to cause a route to run on a delay. We do our very best to communicate any changes with our customers. I do see on your account that we were able to let you know right when your driver was pulling up. We have tried to -reach you since the pickup was not completed to discuss you pickup -further, but have not been able to reach you. Please give us a call when you have an opportunity, 877-708-8329.

Posted 7 years ago

Thank you for taking the time to let us know about your experience, Jessica. We sincerely apologize for the inconvenience. Unfortunately, there are times when unforeseeable circumstances can cause our routes to run on a delay. We do try our very best to communicate with our customers if this is the case. I have issued a partial refund to your account for the inconvenience. I have been trying to reach you regarding your experience, but I have not been able to speak with you. If you would like to discuss this further, you can reach us at 877-708-8329.

Posted 6 years ago

“Great service!”

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Posted 7 years ago

It was our pleasure! Thanks for choosing MDP!

Posted 7 years ago

That is wonderful news! Thank you for taking the time to let us know you were satisfied with our service. We hope you will think of us again in the future and that you will let your friends and neighbors know about us too. Thanks for choosing MDP!

Posted 6 years ago

“Very nice and on time!”

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Posted 7 years ago

That is wonderful news! Thank you for taking the time to let us know about your experience and we hope to see you again soon. Thanks for choosing MDP!

Posted 7 years ago

“The website was easy to use, they kept me informed about pick-up schedule. Very easy, Thank you.”

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Posted 7 years ago

It was our pleasure! Thank you for choosing MDP!

Posted 7 years ago

“The scheduling, payment and actual pickup and removal of my items went very well. My only problem was that I had the morning 8-12am window and the pickup did not occur until after 1pm, so I was waiting the entire time. The did call me about 11am to tell me they were going to be late. Other than that inconvenience, it was all worth it and I would recommend it.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience and we are so happy to hear that you were satisfied with the service we provided. Unfortunately, there are unforeseen circumstances that can cause routes to be delayed. We do our very best to communicate with our customer to minimize the inconvenience as much as possible. Thank you for your patience and we hope you will think of us again in the future. Thanks for choosing MDP!

Posted 7 years ago

“Great service”

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Posted 7 years ago

It was our pleasure to help! We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 7 years ago

“No muss. No fuss. Booked mattress removal late Friday afternoon. Gone Saturday morning. Courteous crew. Could not have been easier.”

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Posted 7 years ago

Hassle-free service is what we do best! We are thrilled to hear we were able to do just that for you and that you were more than satisfied with your experience. We hope you will think of us again in the future and that you will let your friends and neighbors know about our service as well. Thanks for choosing MDP!

Posted 7 years ago

“Picked-up the items on time and without fuss. No issues means very good service.”

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Posted 7 years ago

And happy customers means happy MDP! It was our pleasure to help you remove your items and we do hope you will think of us again in the future. Thanks for choosing MDP!

Posted 7 years ago

“Prompt and responsive. Would use again.”

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Posted 7 years ago

We do our best to do just that and we are so glad to hear that you were satisfied with our service. We hope you will let your friends and neighbors know about us and we look forward to helping you with your removal needs again in the future. Thanks for choosing MDP!

Posted 7 years ago

“Great work at a great price. The guys were very helpful and very friendly.”

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Posted 7 years ago

Thank you! It was our pleasure. We try our very best to offer excellent service at a reasonable price. Did you know we are usually 20%-30% less expensive than our competitors? We hope you will think of us again in the future. Keep checking our website for even more savings. Thanks for choosing MDP!

Posted 7 years ago

“The furniture was picked up during the stated timeframe. The company was very professional. I would use Mattress Disposal Plus again.”

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Posted 7 years ago

Thank you for letting us know about your experience. We do our very best to make ever time window request and we are thrilled that you were happy with the service we provided. We do hope you will also let your friends and neighbors know about us. We look forward to seeing you again in the future. Thanks for choosing MDP!

Posted 7 years ago

“Super nice and accommodating guys”

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Posted 7 years ago

Thank you, Julianna! It was our pleasure. We hope you will think of us again in the future. Thanks for choosing MDP!

Posted 7 years ago

Mattress Disposal Plus is rated 4.8 based on 3,390 reviews