Mattress Disposal Plus Reviews

Name: Mattress Disposal Plus
Address: 300 Galleria Parkway, Suite 1870, Atlanta, GA
Rating: 4.77

4.8 Rating 3,391 Reviews

94 %

of reviewers recommend Mattress Disposal Plus

Company Reviews

Metrics

Info

4.8

Based on 3,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Though my mattress was not picked up on the day it was scheduled, I am pleased with the outcome. My concerns were addressed right away and the mattress was picked up the next day. My only suggestion is that communication be kept open when a delay may occur. Regardless I will def use again. Thanks!”

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Posted 8 years ago

“I am very pleased with the service of this company! We were under a dead line to be gone and even though their truck had a break down they some how got someone out to take our items. Super nice guys! I would recommend them for your haul aways, worth the money. Thanks, Janice. Services provided 3.21.16 Fresno, CA.”

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Posted 8 years ago

“Missing the first scheduled pickup with no notification was a major inconvenience but prompt rescheduling to a new day and a one hour window was appreciated.”

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Posted 8 years ago

“Perfect!!!”

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Posted 8 years ago

“My pickup was very late (10:00 PM when it was scheduled for between 4:00 and 8:00 PM). That wasn't a big deal by itself, but I wish I had been kept in the loop about the delay a lot better. I called at about 8:00 PM and was called back by dispatch about 20 minutes later, and was informed that the pickup would be in 20 minutes. After an hour passed, I called again, and this time the driver called back and said 20 minutes again (and this time, he was right). I would have been totally fine with it if I had been emailed or called about the delays -- it shouldn't have been something I needed to call about, especially not more than once.”

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Posted 8 years ago

“Great service! Reached out to me to help schedule a window pick-up time that worked with my schedule, and gave me a heads up when they were 30 minutes away.”

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Posted 8 years ago

“Great solution to difficult problem. Service was prompt & efficient. Would recommend to everyone.”

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Posted 8 years ago

“Good Job!!”

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Posted 8 years ago

“What a great service! Well worth the price.”

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Posted 8 years ago

“The guys were polite, prompt and had our mattress and box springs packed up and out in no time.”

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Posted 8 years ago

“Perfect!!!”

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Posted 8 years ago

“The online reservation was good. The pickup was good. BUT - the company you selected to do the pick up in my area called me now less than 12 time the night before and the morning of starting at 7:00 AM. Since it was a recorded message, I could not get them to stop. It was very, very frustrating getting call after call after call . I will give 4 stars since your company did a god job, but the frustration from the calls makes me want to give 0 stars.”

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Posted 8 years ago

“Thank you much â€¦ you were very helpful â€¦ I hope the mattress was put to good use. Mimi S.”

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Posted 8 years ago

“Good Job!!”

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Posted 8 years ago

“The online booking and payment process was super easy and convenient. I liked the fact that I received a call letting me know that my pickup would be delayed, however the delay turned into an all day wait. My original time was between 8a-12p but my pickup didnâ€™t happen until 4:30p. I had to call around 3:45 to make sure they were still coming. Everyone that I spoke to was professional and genuinely sorry for the delay. Other than that all was well.”

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Posted 8 years ago

“Great service! On time, helpful and friendly. -Curtis Hedlund”

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Posted 8 years ago

“Your guys were perfectly on time and very professional. They made the pick up so simple and easy. Thank you!”

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Posted 8 years ago

“The movers didn't tell me they were leaving and left the front door open.”

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Posted 8 years ago

“My only feedback is that my service window was from 8-12 (4 hours) and I had several work related meetings scheduled after this window. At 11:55 I got a call saying they were 20 minutes away which was outside this window. I had hoped to get lucky and get this done earlier in the window so I could leave at 12 but realized that doesn't always work. But after giving up 4 hours of my day and then getting that call was not great service. I was forced to carry by items outside and leave them at the door so I could leave and they picked them up while I was gone. Not the best scenario but it worked. Please take value in your customers' time going forward. I would use this service and company again as everything else worked smoothly.”

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Posted 8 years ago

“Great service! Called me to let me know an ETA, super fast. In and out in less than 5 minutes. Good price.”

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Posted 8 years ago

Mattress Disposal Plus is rated 4.8 based on 3,391 reviews