Maxwell & Williams Reviews

Name: Maxwell & Williams
Rating: 4.45

4.5 Rating 849 Reviews

88 %

of reviewers recommend Maxwell & Williams

4.5

Based on 849 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email

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Phone:

01536 207710

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Maxwell & Williams 1 star review on 21st December 2025

Kenneth P. Fulcher

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn't go very well. of 8 mini sauce jugs delivered, two were chipped and the five china mugs I ordered were (all) cancelled by the sender as one was chipped. Why not send me the other 4? Not what I expected, but I still like the brand and will give the benefit of the doubt that I was just unlucky this time.”

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Posted 7 years ago

Hi Sandra, thanks for getting in touch, I'm sorry to hear about your experience with us. Please contact our sales team on sales@creative-tops.com to resolve any issues. We hope you return to place another order with us soon and we can provide you with a great service. Kind regards

Posted 7 years ago

“I"m happy to rate you a 5. The website is very good. But don't by so needy and expect every purchase (even for returning customers) that we have the time or the energy to write something positive. I won't review you again - the fact that you force me to fill out this area is annoying.”

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Posted 7 years ago

Hi Tracy, thank you for taking the time to leave us a positive review, we do appreciate all feedback. It is an automated system of our review emails but we will take your feedback on board regarding return customers. You are not forced to leave a review, it is optional. Kind regards

Posted 7 years ago

“Very easy to find the dinner plate I needed to complete my set. Delivery very quick and the packaging excellent, with the box marked fragile (which not all companies do).”

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Posted 7 years ago

“I've used this product for many years and I was adding to my collection - love this product”

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Posted 7 years ago

“Helpful website and the deals were very good”

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Posted 7 years ago

“Easy to navigate site”

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Posted 7 years ago

“Love Maxwell Williams mugs and have used them for many years.”

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Posted 7 years ago

“I hope consignment will be arriving in good condition!”

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Posted 7 years ago

“Unable to add my 10% code :(”

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Posted 7 years ago

Hi there, I'm sorry to hear that you had issues with your code, the welcome discount is working, please contact us sales@creative-tops.com and we can assist with this. Kind regards

Posted 7 years ago

“Very easy to navigate the website - quick through the checkout process and almost instant confirmation”

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Posted 7 years ago

“Found what I was looking for and it was an easy website to use”

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Posted 7 years ago

“Bought the four Gaby Malpas cups for my wife. Excellent colorful packaging to match the wonderfully decorated cups”

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Posted 7 years ago

“I ordered 6 side plates to match my existing set, only to find out they had been discontinued months ago. Why are they still on the website as a stock item?”

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Posted 7 years ago

“Great website, easy to navigate and the product was really great quality. Love my new cups and delivery was great nice safe packaging, I would certainly recommend.”

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Posted 7 years ago

“Purchasing through the website was very slick and straightforward. As was finding the products we wanted. No hesitation in recommending the site.”

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Posted 7 years ago

“Nice choice good price”

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Posted 7 years ago

“I ordered 4 ramekins and a plate and I have paid for all but did not receive the plate”

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Posted 7 years ago

Hi Norman, I'm sorry to hear this. Please contact our sales team at sales@creative-tops.com and they will resolve this for you. Kind regards

Posted 7 years ago

“Relatively easy to use website - although some things difficult to find unless you know the exact name for the product. Good pictures and descriptions, easy to amend quantities”

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Posted 7 years ago

“Prompt delivery , contents well protected and packaged So definitely 5 stars thank you”

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Posted 7 years ago

“Love the design of the crockery and table wear, great customer service and delivery spot on. Thank-you, Mrs A.”

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Posted 7 years ago

Maxwell & Williams is rated 4.5 based on 849 reviews