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Megavitamins Reviews

2.0 Rating 86 Reviews

23 %

of reviewers recommend Megavitamins

Company Reviews

Product Reviews

2.0

Based on 86 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

450026400

Email:

sales@megavitamins.com.au

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Megavitamins 5 star review on 29th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently placed an order with this business which included two 250 ml bottles of black seed oil. One of the bottles was not sealed properly and the shipment arrived with the packaging paper and the bottom of the carton soaked with oil. Roughly a quarter of this rather expensive oil was gone from one of the bottles. I contacted the business but have received no reply. I will now need to lodge a PayPal dispute. Based on my above experience, I cannot recommend the business.”

Posted 2 years ago

“Said they dispatched my vitamins on the 26th August. Now the 11th of September and Auspost cant find the package. Awful customer service, won't reply to any emails from myself or AusPost. Won't process my refund as requested numerous times.”

Posted 2 years ago

“My experience with Mega Vitamins is nothing short of the worst customer experience I have ever encountered. I placed my order with them because I thought it was fantastic that an Australian business stocked such a comprehensive range of products that is similar to iherb. My order did not ship for a week following its placement, and then only after I followed up by phone because they didn't respond to their online chat. I was told I would receive the order later that week - which I didn't. A week later I received a notification Australia Post had received the shipment information and it never progressed from there. I contacted Mega Vitamins via email multiple times regarding this with only one response that was somewhat incomprehensible about covid and cleaning. I made several phone calls to them and spoke with Paul. I was told that it was being followed up on and that they'd get back to me which they never did. I lodged an investigation with Australia Post who advised me that they weren't able to locate where the parcel was and when I followed up with Mega Vitamins regarding this I was blatantly lied to and told they were able to see the parcel was progressing from "their system", which I requested a screenshot of via email and when I received this it was the exact same information that I could see on my Australia Post account. Ultimately, I requested a refund from Mega Vitamins and was told that they couldn't give me a refund because the order had shipped and that I would receive the parcel (which has still not progressed on the Australia Post tracking system). Mega Vitamins advised me that if Australia Post deemed it lost in transit they would provide me with a full refund. I requested this in writing and received an email stating if it was lost in transit a full refund would be processed. Australia Post has since deemed the parcel lost in transit and I have followed up with Mega Vitamins regarding this outcome and have not received a response. Seriously reconsider placing an order with this business. The majority of the reviews are appalling and reflect my experience.”

Posted 2 years ago

“Ordered from them and parcel still hasnt arrived and no communication”

Posted 2 years ago

“Horrible service Misleading saying they accept PayPal but the don’t so they steal peoples money Didn’t even deliver my product and won’t refund me. It’s illegal to state no refunds on your site too. AVOID AND DONT MAKE THE SAME MISTAKE AS ME”

Posted 2 years ago

“Sent wrong product, ignored all my emails to try and refund/exchange”

Posted 2 years ago

“Very poor customer service, selling products they do not have. Out of 5 items one was missing and two were replaced with something I didn't need (kids product). No reply to my emails, phone not answered. Eventually, the missing product was refunded, but two wrong ones went to the bin. Will never use it again.”

Posted 2 years ago

“Ordered four products. One of them was not what I ordered. Asked for prepaid postal form for return of the wrong product, but no email received.”

Posted 2 years ago

“I have ordered 2 products but I received one product. .. Emailed a number of times and called the number. No response and nobody manning the phones. Do not believe the 24hr support as there isn't any. We won't be using this company again. me too this site is a scam”

Posted 2 years ago

“Ordered 1kg of colostrum got 500g. Emailed a number of times and called the number. No response and nobody manning the phones. Do not believe the 24hr support as there isn't any. We won't be using this company again.”

Posted 2 years ago

“Absolutely without fail the worst customer service I have come across. My parcel has been missing for a week with Australia post and they have refused to send a replacement despite the fact I have a medical condition and require the product to eat. For 4 days I have been calling them in tears begging for someone to help me and the most I ever get is "someone will call you back" .... 4 days later no one has called me back and I'm limited with the food i can eat.b I tried to buy within Australia and support local business but never again.”

Posted 3 years ago

“No customer service ! Worst E commerce company ever. In the middle of a ' live chat' chasing up my overdue delivery and they stopped responding. 48 hours it took till someone actually responded to the live chat. Dont try to ring, they dont answer . Dont try to get anything! will never buy from this joke of a company again .”

Posted 3 years ago

“Would be nice to actually receive the product to be able to review it. Ordered 10 days ago and I have tried calling, emailing and using live chat on site with no luck. Starting to wonder if this is a scam?”

Posted 3 years ago

“Very poor customer service, selling products they do not have, making people wait for and excessive amount of time!”

Posted 3 years ago

“They sent a substitute containing shellfish when I specifically ordered one without????????”

Posted 3 years ago

“Good luck getting your email off their mailing list. They bombard you with spam every single day. For those who want a refund just do a chargeback through Paypal.”

Posted 3 years ago

“Dear people, don't purchase anything from this company. I bought a nasal spray, after several weeks they sent a different one to me and it was considerably cheaper compared to what I ordered and paid for. Multiple requests to resolve a problem ended up with nothing. So, these guys just get you money and then you can forget about it. It is very strange that such a company still operates in Australia.”

Posted 3 years ago

“These people are cheaters. Don’t buy any product from them. I ordered an item, they sent a twice cheaper one and a totally different. They have not returned my money on my request.”

Posted 3 years ago

“Thank you for your warning reviews I cancelled an order from another company because this one was cheaper..... but if it sounds too good to be true it probably is Reordered from a reputable company and the customer service is commendable Your reviews saved me repeating your mistakes. Thank you”

Posted 3 years ago

“After a month long weight received a product I didn't order. ordered for 54$ and received a different brand that's worth 8$. Stay away, it's a scam.”

Posted 3 years ago

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Megavitamins is rated 2.0 based on 86 reviews