Merchbar Reviews

Name: Merchbar
Rating: 1.30

1.3 Rating 411 Reviews

6 %

of reviewers recommend Merchbar

Company Reviews

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Metrics

1.3

Based on 411 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Merchbar 1 star review on 26th January 2025

Anonymous

Merchbar 1 star review on 7th January 2025

Audiel Limon

Merchbar 1 star review on 29th November 2024

Brian DeVille

Merchbar 1 star review on 24th October 2024

Anonymous

Anonymous // 01/01/2019

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“shipping times grossly exaggerated very slow and very poor customer service”

Helpful Report

Posted 4 years ago

“SO unreliable. I ordered a specific vinyl TWICE, one in August that never arrived or even shipped and then again in October when it restocked but instead of the colored variant I bought it was just the standard black. This has happened to multiple other people online, and dealing with their costumer service is an absolute nightmare. They take days sometimes weeks to respond and when they do it’s so clearly an automated generic email. 100% will never buy from them again.”

Helpful Report

Posted 4 years ago

“I have ordered multiple items from this site but the last time I ordered I did not receive my package. I contacted costumer service multiple times through phone and they say that I will get an email response within 1-2 days. I have tried calling everyday for the past two weeks. I have still not receive the package and they will not help me out. I have yet to revive a response from the company via email or any other means which leads me to believe that they have stolen over $200 from me. I find this very unfortunate that I will not only have to disappoint my daughter for Christmas but I am also out of $200 that I will never get back. I find it completely ridiculous that it’s been over a month with nothing from this company.”

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Posted 4 years ago

“They didn't process my order. No confirmation. Called and spoke to "customer service", said she was "escalating" request. Haven't heard back. Processing refund through Paypal. I usually check reviews of sites before I order. Didn't on this. Save yourself the aggravation, order from Redbubble.”

Helpful Report

Posted 4 years ago

“There is absolutely no communication with customers. I ordered a $60 hoodie over a week ago and the order is still in "processing". I cannot get anyone to give me any indication of when I can expect the hoodie to ship. Guess I won't be gifting it for Christmas.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER. Contacted an hour after I placed my order to attempt a shipping address change and they said it was not possible because the order had already shipped, however it's not supposed to arrive for another two weeks and there's no reason why they shouldn't be able to change it or cancel my order.”

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Posted 4 years ago

“Don’t buy from this company!!! They don’t ship ur items remotely on time. They don’t reply to emails for returns. Buy ur merch right from the bands and skip the unorganized mess that is merchbar”

Helpful Report

Posted 4 years ago

“I ordered a Band T-shirt and after a couple of weeks it arrived. The quality of the T-shirt is terrible. It is harsh stiff cotton and the print on it has an error and looks as cheap as hell. Waste of $60. I should have bought a knockoff from the markets for less and get the same quality.”

Helpful Report

Posted 5 years ago

“Ordered a dope lemon tshirt, reached out to them after 1 month and they told me it had been delivered and that I should "check my mailbox"....never had customer service like this. Avoid these scammers, I never have trouble with AusPost deliveries.”

Helpful Report

Posted 5 years ago

“this is absolutely ridiculous! I ordered a present for my dad for fathers day and it is now thanksgiving and they still haven't shipped the order and keep telling me it's on backorder with absolutely no help or assistance. I am so fed up with reaching out to them just to receive no answers. don't buy from this site it is a scam!!! the delivery was Not on time. it never came!!!!”

Helpful Report

Posted 5 years ago

“If you try to cancel order - they'll tell you that it has already been send. Even within the minute after ordering...”

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Posted 5 years ago

“Absolutely useless. I have ordered what I thought was a limited edition vinyl which is why I couldn't find it anywhere else through their link on Spotify and it looks like I won't be getting it. I am really annoyed.”

Helpful Report

Posted 5 years ago

“I ordered , a pair of "5 Seconds of Summer "pajamas ,over a Month ago and every time I email them ,they keep saying they have to check ,with warenhouse.......I have had it!! I will never shop with them again ,and I am passing the word to all my friends.”

Helpful Report

Posted 5 years ago

“I ordered 2 band shirts in September and still haven't gotten them. There is no contact number just email. I have emailed them and they answered they are looking into this. I want my money back. Don't buy from them.”

Helpful Report

Posted 5 years ago

“Shocking customer service! Every line of contact seems like an auto response. I won't be shopping here again.”

Helpful Report

Posted 5 years ago

“I ordered a $50 hoodie on Sept. 22 and it still hasn't arrived. Whenever I check the product on the website, the estimated delivery date keeps changing around 5 days from the previous date.”

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Posted 5 years ago

“The tote bag i order awhile back. Never Gonna give you up. The bag shrink so bad after i washed it. i threw it away. very disappointed ☹️ money 💴 i wasted”

Helpful Report

Posted 5 years ago

“The cancled one of my orders after I had paid and then messed up the shipping of the other meaning its already over 30 days late and now they say I should email them if it hasnt arrived by 31 December. They also lied and said my package ws in transit when infact it had been shipped back to them in the US.”

Helpful Report

Posted 5 years ago

“i ordere a 7inch watermelon sugar vinyl and they neve informed me about the delay on the shipping which the official page posted everywhere. when i ask them they always just tell me “they have to wait for their warehouse supplier” what freaking warehouse?! they have to work together with the official shop to provide these copies but they never mentioned that in a single email”

Helpful Report

Posted 5 years ago

“Ordered Eminem merch it took two moths for it to come but when it came I was really happy with what I got”

Helpful Report

Posted 5 years ago

Merchbar is rated 1.3 based on 411 reviews