“I ordered 1 album (not a big order at all) on January 24th. It is now February 22nd and i haven't even gotten a single tracking update. Total scam. I might as well have ordered from wish haha.”
“The worst customer service ever. Wanted to place two orders (in stock) numerous times and kept getting Error in order submission. Contacted them immediately and didn’t get a reply until hours later and by that time the item went out of stock.”
“My initial experience makes me wonder if this is a scam. I needed to correct in order and sent an email to the email address that was provided. The email was unable to be sent as it was not a valid email address. II hope this was not a scam to get my credit card information. I will not order from here again”
“Watch out! They are Scammers!!
I buy 2 shirts from Dua lipa in November and get a cheap copy poster from China on Jan 25! and they use the name of Dua lipa on the package! And i mail them a lot about that! You get always the same answer from the same person! Thanks to paypal i get my money back!”
“Product has taken over 2 months to ship, they ran out and won't tell me what they are out of stock of so they can't even partial ship and refund. Customer service is outsourced to Phillipines. Not their fault but they really suck”
“Placed an order on January 2 for one shirt. On January 29 it still is processing, not even shipped. Customer service was no help. Do not order from merchbar. Covid is no excuse for this.”
“Scam. Charged me insane shipping fees, and didn't pay the courier so they are now holding my package hostage for fees that I already paid. They provided an incorrect phone number to DHL, my guess is so that my package would get shipped back to them and they could keep the money. Never again will I order from them this has been such a hassle. Merchbars customer service has been a joke.”
“Charge exorbitant shipping fees and product takes over two weeks to arrive. I ordered a print from them and another company, and the other company for $8 less shipping got their product here (USA major city) within days, both USPS. Over two weeks and still waiting on Merchbar.”
“As soon as I have put an order and made a mistake I wanted to cancel my order.. Immediately send an email saying that I want to cancel and get a refund.
The only answer is too late our order is ready... And can't get a refund, unless you wait for the package, return it... Too difficult and long process. I will not recommande this company”
“Ordered hoodie AC/DC. Sizing not accurate. Can't return it. Called office and was told I would get a return call. No responce.
"Beware" total con website”
“This is a horrible company. First I ordered an album that was supposed to be delivered 12-20-20. It was a Christmas gift that finally showed up 12-29-20 after being “guaranteed by Christmas” twice by merchbar representatives. Then i ordered a hoodie and vinyl album in November of 2020. The hoodie showed up 12-22-20 but the album was not released until 1-8-21. Merchbar claims my vinyl was delivered before it was even released. They are claiming the hoodie shipment was both items. It was not. This company in a total scam. Please don’t waste your money.”
“Ordered November 28th, still says processing (not even shipped) but they will not respond to my emails asking where my items are. Unfortunately the band has no other options for on line merch that I could find. Do not order from them.”
“I don't know how this company stays in business.. I ordered an album for my niece on December 12 and paid the $10.95 for expedited shipping which GUARANTEED Christmas Delivery. It's been "in transit" since December 16th and still not has not arrived as of January 6th. Despite numerous phone calls and emails to the company, I kept being told that it was out of their hands because they had a tracking number and that I had to keep checking it myself for updates. It was now MY problem. They also refused to issue a refund because they will only do so if I receive the item damaged. I never received it. Luckily, I ordered through PayPal who resolved the issue in one day and issued me a full refund. Unless you enjoy aggravation, false advertising, inept customer service and a charge for something you'll never receive, do not order from this company. Check out the other reviews which prove to be very similar to mine.”
