“Bought 6 LPs in one order. One arrived, other 5 didn't (in the end I got all the right LPs). Wrote them re: the order and they told me the one I received was on back order. Waited for the rest of the order to arrive so I could verify which records I was actually going to get since their system was incorrect... DHL tracking number showed an attempted delivery but there was none so I called DHL. Merchbar put a random phone number on the order so I would never receive a call to pay a import charge; that was never mentioned during checkout. If I didn't pay it the items would simply be sent back to them. Since I simply didn't want to deal with Merchbar for a refund I paid the import charge to get my brand new LPs which... are clearly used as there are finger prints and marks all over them. Wtf Merchbar? Stay clear of this joke of an online store.”
“Order took a while to arrive. Then two months later I get an unpaid import tax bill for over £25! When I've already spent nearly£100 on vinyl, including shipping.”
“I ordered 1 album (not a big order at all) on January 24th. It is now February 22nd and i haven't even gotten a single tracking update. Total scam. I might as well have ordered from wish haha.”
“The worst customer service ever. Wanted to place two orders (in stock) numerous times and kept getting Error in order submission. Contacted them immediately and didn’t get a reply until hours later and by that time the item went out of stock.”
“My initial experience makes me wonder if this is a scam. I needed to correct in order and sent an email to the email address that was provided. The email was unable to be sent as it was not a valid email address. II hope this was not a scam to get my credit card information. I will not order from here again”
“Watch out! They are Scammers!!
I buy 2 shirts from Dua lipa in November and get a cheap copy poster from China on Jan 25! and they use the name of Dua lipa on the package! And i mail them a lot about that! You get always the same answer from the same person! Thanks to paypal i get my money back!”
“Product has taken over 2 months to ship, they ran out and won't tell me what they are out of stock of so they can't even partial ship and refund. Customer service is outsourced to Phillipines. Not their fault but they really suck”
“Placed an order on January 2 for one shirt. On January 29 it still is processing, not even shipped. Customer service was no help. Do not order from merchbar. Covid is no excuse for this.”
“Scam. Charged me insane shipping fees, and didn't pay the courier so they are now holding my package hostage for fees that I already paid. They provided an incorrect phone number to DHL, my guess is so that my package would get shipped back to them and they could keep the money. Never again will I order from them this has been such a hassle. Merchbars customer service has been a joke.”
“Charge exorbitant shipping fees and product takes over two weeks to arrive. I ordered a print from them and another company, and the other company for $8 less shipping got their product here (USA major city) within days, both USPS. Over two weeks and still waiting on Merchbar.”
“As soon as I have put an order and made a mistake I wanted to cancel my order.. Immediately send an email saying that I want to cancel and get a refund.
The only answer is too late our order is ready... And can't get a refund, unless you wait for the package, return it... Too difficult and long process. I will not recommande this company”
“Ordered hoodie AC/DC. Sizing not accurate. Can't return it. Called office and was told I would get a return call. No responce.
"Beware" total con website”
“This is a horrible company. First I ordered an album that was supposed to be delivered 12-20-20. It was a Christmas gift that finally showed up 12-29-20 after being “guaranteed by Christmas” twice by merchbar representatives. Then i ordered a hoodie and vinyl album in November of 2020. The hoodie showed up 12-22-20 but the album was not released until 1-8-21. Merchbar claims my vinyl was delivered before it was even released. They are claiming the hoodie shipment was both items. It was not. This company in a total scam. Please don’t waste your money.”
