Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.77

1.8 Rating 268 Reviews

18 %

of reviewers recommend Millets

1.8

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was nothing wrong with the product that I bought which was a pair of ladies walking boots or the service in the shop (Leek) What I did not like was the runaround that I had from Millets when I tried to claim on their so -called price promise .It was simply them stalling me for as long as they could and hoping that I went away which I did in the end because I was sick and tired of their excuses. You wont see me or any member of my family , friends or indeed anyone that will listen to me in a Millets shop ever again”

Helpful Report

Posted 8 years ago

“I placed an order for sale goods from Millets website. I got a confirmation email, then a couple of hours later another email saying payment had been declined, but giving me order details so I could order again quickly and easily. I repeated the order and made sure my credit card details were correct. I got a confirmation email, then a couple of hours later another email saying payment had been declined. I phoned my credit card company to ask what the problem was – they said no problem, we’ve authorised both payments for you and so you have paid Millets twice. I phoned Millets customer service – totally useless and told me I needed to phone their fraud department. I phoned the fraud department and got an answerphone, because it was 5:03 and they close at 5pm. I left a message, but by 11am the following day no-one had called back so I phoned them again. Nobody available, so I left another message. Nobody phoned back, but I did get this email from them: Good Morning Mr Jones, All orders we receive are subject to a security review and on this occasion your orders failed this review. We wouldn’t advise as to why your order failed the review but we strongly recommend that you ensure all the details supply match that of the payment method. I can see that one of the orders required additional cancelling - this has been done for you just now. What a complete waste of time. Time to browse, time to order, time to re-order, time to wait in a queue for useless customer services, time to phone their fraud unit twice. Millets used to be good until they were taken over by JD Sports. Now a complete waste of space. The guys in the shops are still good, but their eCommerce people are shockingly bad.”

Helpful Report

Posted 8 years ago

“I bought Hi-Tec Altitude boots which are supposed to be waterproof. On first use in wet my feet were soaked through so I returned them to Millets the following day. They were unable to refund/replace and had to send the boots away for inspection. Millets (JD Sports) returned the boots a week later saying they were unable to inspect them for Health and Safety reasons as they were wet!! Now claiming refund through credit card. Will never use Millets/JD Sports/Blacks again.”

Helpful Report

Posted 9 years ago

“Dreadful, £120 new boots leaking on first wet outing. Sent for inspection, and sent back to me with a reproofing leaflet as I 'haven't cared for them properly'. The boots are less than 4 months old, clean, only ever used in dry conditions on Tarmac and trails only. Totally unacceptable. Very unhappy customer, buy from them at your peril.”

Helpful Report

Posted 9 years ago

“This is the 3rd and last time for me to purchase anything off this company Basically you will receive on incomplete order (tent with no poles) or Your item, despite showing up as being in stock, is not available when it comes to sending it out and you receive an email with "We're sorry to say that he following items have been cancelled as we had no stock available when we came to pick your order" What a joke, not! As for the customer service, no replies or false promises is what you'll get. Shame as there are great offers, but their not great when you don't get them in the end. Buy at your peril, you may get luck or should that be very lucky!!!”

Helpful Report

Posted 10 years ago

“Millets Staff in Yate, especially the assistant manager are rude, unhelpful and have no concept of customer service or satisfaction.”

Helpful Report

Posted 11 years ago

“terrible customer service at Burton Store today. Spoken to rudely by 'busy' member of staff wontshopthereagain”

Helpful Report

Posted 11 years ago

Millets is rated 1.8 based on 268 reviews