Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.77

1.8 Rating 268 Reviews

18 %

of reviewers recommend Millets

1.8

Based on 268 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company doesn't even deserve 1 star!! I bought a £60 tent that was claimed to be delivered and never was!!! After contacting customer service i get told my claim is unsuccessful? Wtaf! Will be taking this further and contacting my bank and consider court action! Worst company ever!”

Helpful Report

Posted 7 years ago

“Horrendous customer service - Yesterday I went to the Millets in York’s city centre regarding a pair of damaged Peter Storm waterproof leather hiking boots I purchased six months ago (still under warranty). I was treated with horrible customer service from Laura, the clerk behind the counter. Two months after purchase the shoes were letting in a bit of water and I had to replace the shoelaces. I dealt with these issues until last week a three-inch section of the shoe separated from the sole around the toe. I brought the shoes in and, without considering the possibility of a faulty product, Laura deemed the damaged a result of my negligence. She said it was “common sense” to clean your boots after each use, which, according to her, entails rinsing off mud, scrubbing the boots (and SOLES) with a TOOTHBRUSH, drying them, then stuffing with newspaper until needed again. I was not informed the boots required such extensive care, and if I were, I would not have purchased them. I might add that I am an avid active hiker, despite my “neglect” other boots have long out lived this pair. Despite the manager being brought in to the conversation, they refused to offer any consolation for the poor quality goods sold in their store. Calling into question my "common sense" is unprofessional, insulting, and offensive. Selling products that require such care also require a disclaimer before purchase (not just promoting their warranty. Despite shopping at Millets often, I will be taking my business elsewhere on account of this terrible service.”

Helpful Report

Posted 7 years ago

“garbage. absolutely worst online shopping experience i have had in 20 years of online shopping. and pretty close to worst customer "service". shipped wrong item - barely close to what i ordered. and i am left to go to cost and expense of sending back and then to hope and pray they still have correct item in stock. bought replacement for near twice the price to get away from these people if you value your time and money, shop somewhere else. you won't be satisfied.”

Helpful Report

Posted 7 years ago

“Simply the worst experience. Bought 2 fleeces online - one had a fair sized hole where the fabric looked simply vaporised away - damaged right out of the package. provided photo proof, and am now expected to schlep to a store (unsurprisingly there are only a handful across the country) to see an "expert" who will judge if the hole was there when shipped (how??). If I don't fancy a day out travelling to Millets, then I pay tracked postage so it can be shipped to a Millets "expert" to perhaps refund me. The worst customer service for many years. Folks - don't shop here!”

Helpful Report

Posted 7 years ago

“Order number 53964473 Appalling service and follow up. Product not delivered. A watch at £275. Numerous emails asking for clarification but each time the response is to ‘be patient’. This should have been delivered on Dec31st- it is now Feb 5th, I just want a replacement or a refund.”

Helpful Report

Posted 7 years ago

“they take your money don't like to return it”

Helpful Report

Posted 7 years ago

“they take your money don't like to refund”

Helpful Report

Posted 7 years ago

“RETURNED A PAIR OF BOOTS TO SMALL BOUGHT A SECOND PAIR STILL WAITING FOR A REFUND 2 WEEKS LATER BEEN IMFORMED BY THE BANK COULD HAVE TO WAIT ANOTHER 2 BEFORE THEY CAN ACT”

Helpful Report

Posted 7 years ago

“Placed an order online, they accept the order, they take the money and then they email you several days later saying they don't have any stock! In this day and age this isn't acceptable for an online business. When I mentioned to a friend he had exactly the same experience. Think its time to shop elsewhere! Be warned if you're doing Christmas shopping...”

Helpful Report

Posted 7 years ago

“Dont ever buy from this shop!!!!!! I ordered items 2 week ago and the money came out my bank however i still have never recieved the items, i tried to track my order and it said not found so then i emailed them, i got no reply, i went onto the live chat on their website and told them what had happened they said they will have a look for me , soon as they said that they went offline so i waited for about 30 minute to see if they came back on and they never did!!!”

Helpful Report

Posted 7 years ago

“I received the wrong shoes and when I queried this wit Saul in Millets they said they have not got the ordered ones in stock. The shoes I received are listed as£10 less than the ones I ordered and Millets have asked me to keep them and not reimburse me for the difference - very annoyed with this poor poor service”

Helpful Report

Posted 7 years ago

“I ordered some led camping lights from the website. Millets cancelled my order claiming to have no stock of the product. It is still showing as available to buy on their website.”

Helpful Report

Posted 7 years ago

“Ordered items on next day delivery, the courier failed the delivery for no reason, I called Millets and they were very blase about it, not even an offer to find out why it hadn't been delivered or ask them to come back.”

Helpful Report

Posted 7 years ago

“Online order acknowledged but 4 days later after 3 phonecalls and a dozen emails still unsure if am to receive goods. Their number aleays engaged. Chat switched off. Emails bounce back.”

Helpful Report

Posted 7 years ago

“Useless company!”

Helpful Report

Posted 8 years ago

“Tent was delivered after three days despite paying for next day delivery, tent was faulty and had parts missing. Returned to store, store sent it back to warehouse, then received same tent back with a letter stating its ok, when parts are still missing and other parts are damaged. Cannot speak to them as the automated call says 'heavy number of calls' then hangs up. Just don't bother placing your order, its part of JD Sports and they don't care.”

Helpful Report

Posted 8 years ago

“I have place the order on 27/07/2017, I pay for it. However, since then I have trying to co contact your company by phone and email. On 4/08/2017 I have advised that the order is still not shipped, and your colleague has made reorder with next day delivery. Finally on 10/08/2017 I get hold of someone over the phone and the order was still not shipped, so I cancel the order. If I have to rate your company I will give you INADEQUATE. It simply unacceptable the way you do business and your company should be reported to training standards.”

Helpful Report

Posted 8 years ago

“Can't comment goods as still awaiting delivery 2 weeks later. Have tried phoning with nobody picking up , email, Facebook with no answer to. Totally will not be giving them my again.”

Helpful Report

Posted 8 years ago

“Can't comment goods as still awaiting delivery 2 weeks later. Have tried phoning with nobody picking up , email, Facebook with no answer to. Totally will not be giving them my again.”

Helpful Report

Posted 8 years ago

“Item not delivered despite an email telling me it had. I emailed Millets customer service asking where the rucksack was and had an email from their "Customer Service" department promising they would get back to me within 24 hours. They did not and never have. I spent the next day knocking on neighbours doors asking if my parcel had been delivered there by mistake but without success. Eventually, on the following day, a lady who lived several streets away drove over with my parcel, which was very nice of her. You could argue that it was the carriers fault but Millets should have tried to sort it out and not ignore the problem. Their so called customer services are just not interested in their customers. Needless to say I will never use Millets again and would never recommend them. I am pretty sure that they never read these reviews so I doubt if their attitude will change.”

Helpful Report

Posted 8 years ago

Millets is rated 1.8 based on 268 reviews