Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.78

1.8 Rating 264 Reviews

19 %

of reviewers recommend Millets

1.8

Based on 264 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery, no communication. Awful. Wont use them again and will warn others too.”

Helpful Report

Posted 5 years ago

“Should be no stars Order placed confirmed in stock and payments taken. 10 days later after three messages apologising for delay they cancel order and then have the cheek to say refund will take 5-7 days! Absolutely unacceptable. Order from this site at your peril!”

Helpful Report

Posted 5 years ago

“Oh dear, I think this company's process and procedures have gone into meltdown during COVID. I placed an order 15 days ago which has not arrived, the money was taken immediately of course, the Hermes tracker has been frozen on "Out for Delivery" now for 8 days. Cannot contact anyone, only getting auto responses to emails. This is a disgrace and only goes to show that the management team are clearly only a thin layer of, at best, rank amateurs. You can't offer retail services if you're incapable of fulfilling Millets, so either sort it out rapidly or admit defeat and retreat into the world of administration where at least a bunch of Deloitte or KPMG administrators could probably make a better job of sifting through your mess.”

Helpful Report

Posted 5 years ago

“I wouldn’t even give this company one star - items are cheaply made the company are money grabbing - try customer service and they just give you a run around - do not buy from them”

Helpful Report

Posted 5 years ago

“Places order for standard delivery (5 to 7 days). 9 days later no delivery. No communication apart from automated texts and emails. Sent email to customer care. Automated response. Tracking feature on website says order hasn't left the warehouse. Took my money immediately but can't be bothered to respond to messages or even give a reason why I'm still waiting. Do not order from this company they'll take your money and give you nothing but apologetic texts and ignore your complaints. Disgraceful”

Helpful Report

Posted 5 years ago

“Placed order, money taken out of my a/c, no confirmation of order being dispatched ready for delivery, sent email and used chat to raise my concern, only standard email received. Mickey Mouse Operation for sure!”

Helpful Report

Posted 5 years ago

“A complete and utter shambles of a business only sent half my order and they still have over 100 pounds of money still not refunded they are filling me with all sorts of false information avoid buying from this company like the plague. Even paypal are saying they are trying to scam me by telling me to close my paypal dispute or they wont help”

Helpful Report

Posted 5 years ago

“Would not trust to buy from them again. After more than a week they have canceled my order but the product is still on their website and can be purchased...Not good”

Helpful Report

Posted 5 years ago

“worried after seeing all these reviews can not speak to a person same text message over and over ordered a bike but looked online and its saying out of stock yet text says in our warehouse”

Helpful Report

Posted 5 years ago

“Placed order never arrived could of brought elsewhere but took a month for millets to finally tell me it was not in stock when I placed the order even though it was still available weeks after and then was out of stock on all other websites. Joke of a company will never use or recommend again”

Helpful Report

Posted 5 years ago

“What a useless company 2nd disappointment regards delivery. Ordered £££ worth of clothes, got a message to say it had all been dispatched to Myhermes, checking the tracker for over 2 weeks with no change stating awaiting parcel from Millets. I emailed Millets who just sent me a standard - we are dealing with your request, eventually then told after chasing- parcel had been lost by Myhermes (it had not even been sent to Myhermes) and some of my items were now out of stock so they cancelled my order. Reading through some of the reviews on here it seems that Millets take your order when items not in stock and have disappointed many people. Delivery is really slow and may not even arrive. Good luck all who order..”

Helpful Report

Posted 5 years ago

“Hopeless useless company. Spent over £100 on items for DofE and was sent a plate, mug and bowl. They sent me a refund of £5.25. Customer service were helpful but have only refunded some of the only. Absolutely bloody useless. At the moment I'm £23 out of pocket. Avoid this company at all costs 😡”

Helpful Report

Posted 5 years ago

“Do not use Millets!! Paid for a next day delivery. Had an automated email saying I'd be kept up to date on delivery progress. Nothing. Went on to the Millets Tracking and its showing order cancelled. No communication regarding this, no refund, no customer service in contact. They are still showing the items online as in stock but clearly don't have them.”

Helpful Report

Posted 5 years ago

“Ordered trousers online Friday, received email today (Tue, 11.20am) stating the trousers are ready to be picked up at JD Sports. I call at JD Sports at 4.30pm; there is no order there in my name. I try to call Millets customer service, after a 20 minute wait on the phone listening to very annoying music I give up. Very Poor service.”

Helpful Report

Posted 5 years ago

“Rude lad. Effort to get item down from high rail. They did not fit so gave them back to lad who just dropped them on the floor next to him.”

Helpful Report

Posted 5 years ago

“Avoid at all costs. Just look at facebook reviews to gauge what company they are. Take your money and slow at delivering product. Cancelled with them quick after order was lost due to IT issue”

Helpful Report

Posted 5 years ago

“Two instances within two months of poor customer service. Even the MD didn't respond blacks and millets standards at an all time low. Not what they used to be. Having been a loyal customer for years time to spend my money with their competitors.”

Helpful Report

Posted 5 years ago

“So so frustrated, I. On Saturday I ordered a bag from Millets on line. The site states if I ordered before 2.00pm the item will be delivered next day. Okay thats Sunday but lots of businesses deliver on Sunday these days! Nonetheless I didn’t have any particular expectation of receiving the item on Sunday. At the check out I was given a three delivery options including £2.99 in three or four days with Hermes a higher cost next day with Hermes or next day book an hourly slot with DPD. As my experience with Hermes has do far been quite trajic I paid the higher fee for delivery by DPD. I hit the but paid my money and received a receipt. All looked good, DPD were confirmed and I looked forward to receiving my goods. An hour or do layer I received a message from Hermes to say they had been requested to make my delivery?! Why? I paid extra for DPD. Sunday came and went and on Monday I received a message to say my parcel was on its way. It would be delivered between 1-3pm. Okay, I’ll believe it when I see it! 3.10pm I received s message to say there was an issue and my parcel would arrive between 2-4pm (doesn’t quite fit ) a little later I received a further message to say they would deliver when they can ! Yep as expected, and certainly not next day ! Will I get a refund on my postage costs from Millets based on there misleading courier suggests? I’ll wait and see. I do know I won’t use them again on principle! So frustrated”

Helpful Report

Posted 5 years ago

“Two calls to two branches Brighton and Eastbourne. Both times assistants could not give a dam. After years of loyal custom think it's time to go to a competitor. Millets lost sales today of over £120”

Helpful Report

Posted 6 years ago

“Complete joke of a company. TNF Trainers never arrived and they blame HERMES. WE all know Hermes are also a joke of a courier so the two go hand in hand. 1 week on and no trainers so have asked for a full refund.”

Helpful Report

Posted 6 years ago

Millets is rated 1.8 based on 264 reviews