“Latisha who i spoke to was very helpful and eased my confusion with a cancellation and re order. Would definitely recommend livechat for anyone needing help with an order or delivery etc. always my first option when i have a missguided problem!”
“This is the best customer service I have experienced! My next day delivery didnt show up and I spoke to someone online who sorted the issue out immediately and gave me a refund”
“Missguided provides quick service and the clothes arrived in perfect condition and looked identical to what was presented online! So so good I highly recommend”
“Reported my a charge on my credit card to which they refused to stop they claim to stop the charge now I have lost money to them and they refuse to return the money.”
“Ordered a pair of tie dye black/grey joggers.
Next day delivery was fulfilled.
The material was lovely and soft and comfy.
Ordered a size 8 which was quite generous.
The disappointment was the crotch of the joggers both back and front was almost on my knees.
Think I’ve been sent Mc Hammers trousers. Lol.
On the model they were a snug fit around the bottom and didn’t state oversized.
Very unhappy because they would have been lovely. Loved the colour.
Now in process of returning.
Probably won’t order anything else for the reason that the item does not fit as advertised.”
“Given 3 stars because I am always impressed with the items I order however it took a very long time to recieve a refund for an item I returned although Katie was very helpful on the live chat and solved the issue immediately”
“I bought 2 dresses 2 months ago and they have gone faulty Misguided have offered a swap or refund for my dresses. Great customer service as always. Customer service is always great and happy to help no matter what.”
“Emma was very helpful and quickly sorted out a problem for me with an order that had not arrived, great service on the live chat and also great service from the lady when I placed the original order. Both experiences with the staff on live chat very good, efficient and speedy. Thanks very much, I would be happy to use the service again if I needed to”
“I forgot to add my discount code to my order and Emma resolved the issue within 5-10 mins by refunding the difference. Super speedy and great customer service. Thanks Emma!”
