Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

Company Reviews

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Metrics

2.7

Based on 1,069 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke with Yasmin today to help with a refund, she was fab and so quick and polite.”

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Posted 3 years ago

“Spoken with Emma on the online chat she sorted my issue and was very polite and helpful thank you Emma x”

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Posted 3 years ago

“Brilliant customer service from Emma, quick and easy to speak to.”

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Posted 3 years ago

“Emma was very quick to help with my returns and refund query, got the refund sorted for me straight away, thank you! :)”

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Posted 3 years ago

“I have nothing bad to say about Missguided's services. I have currently had a couple of problems with a delivery going missing and a refund only being partially dealt with. However on both occasions the customer service operative I have spoken with have dealt with the problem quickly and professionally. I will be carrying on shopping here and always recommend to my friends to do the same when they're in need of a new outfit”

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Posted 3 years ago

“Emma provided me with excellent customer service when I really needed the help. She helped amend one of my orders when time was running out. Thobeka was the first person I had a chat with who gave me no response to my query so no brownie points for her. Give Emma a bloody raise just for being helpful. 🥰🥰🥰❤️❤️❤️”

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Posted 3 years ago

“Emma helped straight away on online chat problem was sorted quickly”

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Posted 3 years ago

“Customer service was fantastic and so quick Thank you Latisha for your help x”

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Posted 3 years ago

“My order went missing, however the lady I spoke to latisha was very helpful and sorted it straight away”

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Posted 3 years ago

“Ordered a parcel to the wrong address and was so worried i would not be able to change it but with the live chat service I spoke to someone within a few minutes and Sam from missguided fixed my problem. Thank you so much”

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Posted 3 years ago

“Thanks for Emma she helped me with my refunds”

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Posted 3 years ago

“Emma was quick and efficient. She helped And explained everything clearly. It was great especially after having 5 bad experiences with other people previously!”

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Posted 3 years ago

“Had to make a last minute change with my delivery address. Emma was very helpful and polite and managed to sort my issue.”

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Posted 3 years ago

“Emma helped me very much with getting a refund for item that was ruined when I got it. She was very nice and extremely helpful.”

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Posted 3 years ago

“I got my refund sorted out quickly thanks to Emma :)”

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Posted 3 years ago

“Emma was good with me getting g my refund back”

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Posted 3 years ago

“Emma was very helpful with my refund and dealt with my query promptly and efficiently. I wish more companies had staff like this!”

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Posted 3 years ago

“I am so disappointed with the length of the items from the ‘Tall’ collection at Missguided. I ordered a pair of jersey black flares hoping they’d be long enough as I struggle to find trousers which are long in the leg. I am 5’10, which is tall.. but I know there are girls way taller than me- (with longer legs!!) but they came up on the shorter side- a couple inches too short in fact. Basically their ‘Tall’ collection is hit & miss and I wouldn’t recommend to any girls who are extra tall.”

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Posted 3 years ago

“I got an incorrect item in my recent order, followed the review process and had it sent back. Emma processed my refund quickly and sorted my issue out over live chat! Seamless and friendly service.”

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Posted 3 years ago

“Emma helped me with a refund today. Fast, friendly and super efficient”

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Posted 3 years ago

Missguided is rated 2.7 based on 1,069 reviews