“I got an incorrect item in my recent order, followed the review process and had it sent back. Emma processed my refund quickly and sorted my issue out over live chat! Seamless and friendly service.”
“Unfortunately my package is late but Charlotte was very kind and professional in helping me the best she could. Happy with customer service. Thanks guys!:)”
“My parcel got lost and Emma from the chat online was very helpful in re-issuing a refund on an out of stock item and sending the rest of the items via next day delivery. Very efficient, thanks Emma!”
“I have very mixed feelings about Missguided. The thing that lets it down most is their returns system. Delivery is always great (although I did receive 2 right feet for a pair of shoes I had been waiting aaaages to come back into stock!). The clothes and shoes are of good quality and prices are generally good for the value. The returns however really put me off ordering. There is never any updates from missguided throughout the whole process and I have physically had to contact Missguided to ask where a refund is - once contacted they are able to issue it straight away! I would have lite confidence in placing more orders if the returns process was was More user friendly. If we were kept up to date instead of waiting and waiting and then having to contact them for the issue to be refunded then they would probably get more business.”
“My parcel got lost and Emma from the chat online was very helpful in re-issuing a refund on an out of stock item and sending the rest of the items via next day delivery. Very efficient, thanks Emma!”
“My query was delt with within seconds of me asking .I was helped by Charlotte who was very poilte and was very professional
So I'm.a happy customer :)”
“Find Missguided to be one of the best clothing brands for customer service, they are willing to help quickly and efficiently. Spoke with Lucy this morning about my order that was due on Friday but there had been some delivery address issues. She immediately resolved the issue for me without causing me any further delays. Great service and very friendly.”
