Missguided Reviews

Name: Missguided
Address: -, - -, Manchester
Rating: 2.74

2.7 Rating 1,069 Reviews

42 %

of reviewers recommend Missguided

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Metrics

2.7

Based on 1,069 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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Missguided 1 star review on 4th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im extremely upset about my purchase. I ordered 2 bikinis, both size 4, I usually use the size 6 but to make sure I bought it smaller size. This bikini its massive. My friend that is size 10 fits in them.”

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Posted 5 years ago

“2 of my items from what i ordered was definitely wrong as i ordered a white end gamg cropped hoodie & instead of that i got a coloured stripey vest, the other item was a black round neck black bodycon dress & instead of that arriving with others i got a silky v neck black dress with a collar on it which looks far to wide for my liking!! so you will be expecting those 2 items back WITHIN the 14 days & i would like what i ordered or my money back WITHIN the 14 days!! the clothing you have replaced from my clothes that i ordered are very very poor!!”

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Posted 5 years ago

“Abysmal customer service, offers little to no help regarding orders and transfers you around to many different people having to re-explain your order to each. Ordered a size 9, got a size 7 and was told that this was what I ordered despite a confirmation email stating otherwise. This is the second time I have ordered with them and I do not recommend.”

Helpful Report

Posted 5 years ago

“Product delivered stained, ignore emails and terrible customer service. Won't buy from them ever again”

Helpful Report

Posted 5 years ago

“I can’t even begin to explain how bad the service was that I received from missguided. I ordered a dress with two day delivery and It never came on the second day. I continued to wait. By the third day the tracking information said it was out for delivery, when it didn’t arrive in the evening I got onto customer service and they ensured me it would arrive. It didn’t. Next day the same story, it was supposedly out for delivery but never arrived. My dress for an important event was now already theee days late and was creeping up to close for comfort for me. I contacted again and they arranged a next day delivery replacement dress. That came on time but it was damaged and unwearable. Missguided is a complete waste of time and money and I would recommend you stay away.”

Helpful Report

Posted 5 years ago

“Awful customer service. Ordered a dress, tried it on and it wasn’t suitable. Returned the dress in its original packaging with tags. Noticed the dress had an odd smell but some new materials do. The refund was refused due to the dress having a ‘bad smell’ which they said I had caused. The dress smelt bad when I received it! They insisted they couldn’t return it but could give me 30% off my next order. Now I’m stuck with a dress I don’t want and won’t receive my money back! Will never be shopping with misguided again.”

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Posted 5 years ago

“Had to wait 2 weeks for my order (I paid for fast delivery). I couldn’t track my order. Customer service was just terrible. Items they sent me were just like items you order for 4 dollars from wish or aliexpress. This company is one big joke. Do you guys know why you have to waitso long for your orders? Because they order it from China, after you place your order. They pay about £5 for one item, and then they sl you that for 25. Scam on european level.”

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Posted 5 years ago

“Well I could start with not being able to log in my a/c DELIBERATELY also can not contact you had to take drastic measures by doing through reviews”

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Posted 5 years ago

“I tried over 2 days, 4 times in total to put an order in online. I’m all occasions I complaint everything correctly & then a pop up comes up telling me it still required billing information, I didn’t, it was there. On the last attempt the site asked for a one time pass code, my bank sent this & I put it in. Now, no order has been pleased, 4 chat bots later,no help at all. They ask you all sorts of info when just one piece could identify you. Finally I was on the phone to my banks fraud team as I was concerned I have put the code in, yet no order has been made. I’ll nevet order with this shabby company again. They have much to learn from the likes of ASOS. Missguided are way to stressful. Never again. I’ll have to keep checking my bank. Who has time for all this!!”

Helpful Report

Posted 5 years ago

“I’ve been trying to get my package for 3 weeks now & I just received a delivered email but I’ve been home all morning and all day yesterday, no truck has come by my home or in my neighborhood in fact and no package had been delivered. So I reach out once again and they are telling me it’s nothing they can do because it’s saying it was delivered! This company is a nightmare and a joke! Save yourself I just learned a $200 lesson! Happy Birthday to me!”

Missguided 1 star review on 3rd August 2018

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Posted 5 years ago

“Order two pieces and paid express delivery, 7 days waiting and didn’t get ANYTHING. Customer service is awful, and keep saying i have to return what i never got to get a refund.”

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Posted 5 years ago

“Terrible service I order two dresses size 0 when I received. They were size 8 and not same picture so I had to ship them back to them and I paid $10 they didn’t even refund the $10 . Do not order from this website They are the worst. You can see in this picture what I ordered and what I received. I waited too long for my order I had a wedding but didit arrive at that day do not wast you time and order anything from here .”

Missguided 1 star review on 6th July 2018

Helpful Report

Posted 5 years ago

“So i ordered a playsuit which was £35, it arrived and when i opened it the goods smelt of CAT PEE! It is obvious that the playsuit had been returned by another customer before me and they obviously have not bothered to check the goods before sending them out to anew customer. I am disgusted, god knows where the playsuit has been. As a big company this is the basic things you should check before sending goods out. Have now had to send the goods back and awaiting a refund. HOW DISGUSTING???”

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Posted 5 years ago

“i have order 3 dresses with the size 8, and it comes like size 14. i ask if i culd exchange it with something else in the store so i can try it but is not possible. the customer service it’s so bad!!!!! and the live chat is like a robot copy paste. so now i keep it the cloth like that!!!!! such a bad company”

Missguided 1 star review on 3rd July 2018

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Posted 5 years ago

“I am absolutely disgusted with the fact online you sell miss Guided plus size clothes. I went to Bluewater last night to have a look in store and they had nothing, I spoke to the lady at the till asking why they don't sell plus sizes in store her reply to me was we don't have the room in store to have bigger sizes so she basically called me fat!! She then went on to say they are waiting till the bikini ware goes out of stock before getting "BIGGER SIZES" in. I left the shop and my friend had to go back in and heard the lady talking about me to the rest of the staff she would not let me talk and get my opinions across which I think was rude. I feel penalised for being a plus size and the fact we have to have our own section in the shop is disheartening Why do we have to feel different? Why can't we be the same as everyone else without having to feel disgusted with ourselves? Why can't plus sizes be hung with smaller size clothing? We are all human what ever sex, race, gender and size so why are we treated any differently in shops!! DO NOT SHOP IN MISS GUIDED!!!”

Helpful Report

Posted 5 years ago

“1 star is generous. Pay for express that takes 7 days is ridiculous. 'our couriers work until 9pm so you may receive your package in the evening' call the courier and they are unable to deliver it to me for another 3 days despite the fact that they have it because they didn't receive it early enough. Pay extra for a product that is not received in time and yet I'll have to pay to send back something that was screwed up on their end. Disgusting.”

Helpful Report

Posted 5 years ago

“Very poor service paid for next day delivery, didn’t receive it and was told to wait the following day i complained but they told me it would come in, I waited 3 days and nothing after going back and forth with the couriers it turns out they never actually sent anything for me. I was so dissapointed with the service and the customer service replies on the the chat (one of them just said bye and turned off the chat) I tried to write a bad review but the next day it was deleted it and I was told me to redo the review.”

Missguided 1 star review on 11th June 2018

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Posted 5 years ago

“Terrible service order did not arrive and customer service was rubbish”

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Posted 5 years ago

“Avoid at all costs. Quite frankly it is not worth taking the risk paying money to this company. I made an order on Monday, paid next delivery, all very easy? So I had missed the cut off for next day delivery and my parcel would be delivered on Wednesday - Cant complain. Wednesday goes.. apparently my parcel had been delayed so I was advised to allow 24 hours - questionable vague answer as to where my parcel was. Thursday comes.. still no parcel or shipment update. I contacted Misguided on 3 separate occasions across the day, each time i was given a different excuse or simply told to wait " it will come today". First my parcel had "missed the delivery van" and then i was told that they didn't know why it had been delayed but i should still wait until 9pm in case it arrives. When i questioned all of this and the excuses I was told to re-order my items, and when the other items arrived to return those - you can bet i would then also be charged to return the items. Question: Why would i send this company even more money when they clearly didn't value the custom the first time and have no care for their customers. So Friday comes - still no parcel and no update to the tracking service. Now the next excuse comes- "the van broke down" (i thought my parcel had missed the van?). By this point i have contacted the company 4 times, i have come to expect the half hearted "customer services" from Misguided and the dismissive attitude of the staff is really starting to wear thin. "Its definitely on its way to you today and is due to be delivered". So late afternoon, still no parcel, still no tracking update. I contact Misguided again, this time after explaining a 5th time that the tracker is no longer updating and I still have no parcel the customer service agent advises i am correct and she will chase this up with the courier and email me to let me know what they say. Saturday - Still no email. Still no tracking update. Still no parcel. I contact Misguided again. "As there hasn't been a scan since 7th and to get this sorted as quickly as possible, I'm going to request they return the original order to us. I can offer you a refund or a replacement order. Which would you prefer?" A replacement order?? I will never be ordering another item and will definitely be sure to recommend none of my friends or family do. Its taken 3 days to get some form of direction and they still cant give me an answer as to whats happened with my parcel. The service is quite clearly copied and pasted from a script with no care towards your individual issue. I asked to make a formal complaint - apparently this had been noted on my file but i'm sure that too will get lost like my parcel.”

Helpful Report

Posted 5 years ago

“Very poor quality clothing and sizing. I sent the returns back via asda with the “free returns “ label then saw i’d been charged £7.60 for the return, i would not recommend or shop with missguided again.”

Helpful Report

Posted 5 years ago

Missguided is rated 2.7 based on 1,069 reviews