“Paid for next day evening delivery and it turned up during the day when I was at work. Said my parcel was delivered but there was no note left and not one of my neighbours has it.”
“Clothes quality so poor. Doesn't feel good when sweaty dancing. And rips, guaranteed wadrobe malfunction so much for dance no sleep rave repeat. Throw away culture. Might as well sew your own you don't have to be competent at sewing to find a better quality shirt you don't use and make it nicer. Last longer, looks nicer and cheaper. I scrolled for their adverts and fashion take inspiration and make my own. I wouldn't even buy missguided in a charity shop it's still too expensive for what is tissue paper and air.”
“Im extremely upset about my purchase. I ordered 2 bikinis, both size 4, I usually use the size 6 but to make sure I bought it smaller size. This bikini its massive. My friend that is size 10 fits in them.”
“2 of my items from what i ordered was definitely wrong as i ordered a white end gamg cropped hoodie & instead of that i got a coloured stripey vest, the other item was a black round neck black bodycon dress & instead of that arriving with others i got a silky v neck black dress with a collar on it which looks far to wide for my liking!! so you will be expecting those 2 items back WITHIN the 14 days & i would like what i ordered or my money back WITHIN the 14 days!! the clothing you have replaced from my clothes that i ordered are very very poor!!”
“Abysmal customer service, offers little to no help regarding orders and transfers you around to many different people having to re-explain your order to each. Ordered a size 9, got a size 7 and was told that this was what I ordered despite a confirmation email stating otherwise. This is the second time I have ordered with them and I do not recommend.”
“I can’t even begin to explain how bad the service was that I received from missguided. I ordered a dress with two day delivery and It never came on the second day. I continued to wait. By the third day the tracking information said it was out for delivery, when it didn’t arrive in the evening I got onto customer service and they ensured me it would arrive. It didn’t. Next day the same story, it was supposedly out for delivery but never arrived. My dress for an important event was now already theee days late and was creeping up to close for comfort for me. I contacted again and they arranged a next day delivery replacement dress. That came on time but it was damaged and unwearable. Missguided is a complete waste of time and money and I would recommend you stay away.”
“Awful customer service.
Ordered a dress, tried it on and it wasn’t suitable.
Returned the dress in its original packaging with tags. Noticed the dress had an odd smell but some new materials do.
The refund was refused due to the dress having a ‘bad smell’ which they said I had caused.
The dress smelt bad when I received it!
They insisted they couldn’t return it but could give me 30% off my next order.
Now I’m stuck with a dress I don’t want and won’t receive my money back!
Will never be shopping with misguided again.”
“Had to wait 2 weeks for my order (I paid for fast delivery). I couldn’t track my order. Customer service was just terrible. Items they sent me were just like items you order for 4 dollars from wish or aliexpress. This company is one big joke. Do you guys know why you have to waitso long for your orders? Because they order it from China, after you place your order. They pay about £5 for one item, and then they sl you that for 25. Scam on european level.”
“I tried over 2 days, 4 times in total to put an order in online. I’m all occasions I complaint everything correctly & then a pop up comes up telling me it still required billing information, I didn’t, it was there. On the last attempt the site asked for a one time pass code, my bank sent this & I put it in. Now, no order has been pleased, 4 chat bots later,no help at all. They ask you all sorts of info when just one piece could identify you. Finally I was on the phone to my banks fraud team as I was concerned I have put the code in, yet no order has been made. I’ll nevet order with this shabby company again. They have much to learn from the likes of ASOS. Missguided are way to stressful. Never again. I’ll have to keep checking my bank. Who has time for all this!!”
“I’ve been trying to get my package for 3 weeks now & I just received a delivered email but I’ve been home all morning and all day yesterday, no truck has come by my home or in my neighborhood in fact and no package had been delivered. So I reach out once again and they are telling me it’s nothing they can do because it’s saying it was delivered! This company is a nightmare and a joke! Save yourself I just learned a $200 lesson! Happy Birthday to me!”
“Order two pieces and paid express delivery, 7 days waiting and didn’t get ANYTHING.
Customer service is awful, and keep saying i have to return what i never got to get a refund.”
“Terrible service I order two dresses size 0 when I received. They were size 8 and not same picture so I had to ship them back to them and I paid $10 they didn’t even refund the $10 . Do not order from this website They are the worst. You can see in this picture what I ordered and what I received. I waited too long for my order I had a wedding but didit arrive at that day do not wast you time and order anything from here .”
“So i ordered a playsuit which was £35, it arrived and when i opened it the goods smelt of CAT PEE! It is obvious that the playsuit had been returned by another customer before me and they obviously have not bothered to check the goods before sending them out to anew customer. I am disgusted, god knows where the playsuit has been. As a big company this is the basic things you should check before sending goods out. Have now had to send the goods back and awaiting a refund. HOW DISGUSTING???”
“i have order 3 dresses with the size 8, and it comes like size 14. i ask if i culd exchange it with something else in the store so i can try it but is not possible. the customer service it’s so bad!!!!! and the live chat is like a robot copy paste. so now i keep it the cloth like that!!!!! such a bad company”
“I am absolutely disgusted with the fact online you sell miss Guided plus size clothes. I went to Bluewater last night to have a look in store and they had nothing, I spoke to the lady at the till asking why they don't sell plus sizes in store her reply to me was we don't have the room in store to have bigger sizes so she basically called me fat!! She then went on to say they are waiting till the bikini ware goes out of stock before getting "BIGGER SIZES" in. I left the shop and my friend had to go back in and heard the lady talking about me to the rest of the staff she would not let me talk and get my opinions across which I think was rude.
I feel penalised for being a plus size and the fact we have to have our own section in the shop is disheartening
Why do we have to feel different?
Why can't we be the same as everyone else without having to feel disgusted with ourselves?
Why can't plus sizes be hung with smaller size clothing?
We are all human what ever sex, race, gender and size so why are we treated any differently in shops!!
DO NOT SHOP IN MISS GUIDED!!!”
“1 star is generous. Pay for express that takes 7 days is ridiculous. 'our couriers work until 9pm so you may receive your package in the evening' call the courier and they are unable to deliver it to me for another 3 days despite the fact that they have it because they didn't receive it early enough. Pay extra for a product that is not received in time and yet I'll have to pay to send back something that was screwed up on their end. Disgusting.”
“Very poor service paid for next day delivery, didn’t receive it and was told to wait the following day i complained but they told me it would come in, I waited 3 days and nothing after going back and forth with the couriers it turns out they never actually sent anything for me. I was so dissapointed with the service and the customer service replies on the the chat (one of them just said bye and turned off the chat) I tried to write a bad review but the next day it was deleted it and I was told me to redo the review.”
