“The top I bought had a hole in it. I contacted customer service and unfortunately they couldn't send a new one when it was out of stock. But they helped me get all the money back for the top.
Sad with a broken top, but happy with the service I received.”
“I had a live chat with Autumn regarding a return query. She was friendly and very helpful. She sorted my issue out quickly and I was satisfied with the outcome of the chat.”
“Spoke to Charlotte on live chat this morning - she was amazing! Told her about a delivery issue I had from yesterday, Hermes would not deliver my order to my original address, so yesterday I had asked if I could change the address and was told that I'd have to wait till today to see if Hermes can do that. Explained that to Charlotte this morning and she suggested to send a replacement order to my new address as Hermes had not got in touch. I really appreciate Charlotte coming up with an alternative which means I'll be getting my order tomorrow! Thanks Charlotte :)”
“Returns procedure nice and easy. Needed to webchat with an agent called Yasmin who was very helpful and immediately sent me an email confirming my refund.”
“I hadn’t recieved tracking details on a email and I went on the live chat and Sam helped me straight away and was more than helpful!!!
Thank you very much Sam”
“My order went missing, and all the people I chatted to helped me as best they could even when there were issues with the website itself. But they resolved this issue very fast. The delivery service they use has never been reliable round my area but this is the first time a parcel has gone missing, every other time it has been perfectly fine. Thank you Lauren and Charlotte for helping me”
“Very efficient and helpful. After having an issue with not receiving my order the issue was resolved and sorted within a few minutes. Thank you Lauren.”
