“I ordered a dress for it to arrive with a ripped hole in. Ordered the same dress again (because I really liked it) but that arrived with two rips! Nightmare.
Returned both items in the same package but only got the refund for one.
Luckily spoke to Yasmin today on the chat function and she refunded me within minutes and I didn't even have to explain! Not the best experience but Yasmin turned it around.”
“I received the wrong order, so I went on the live chat and Yasmin was amazing and very professional at helping me. She made sure that the correct order was on its way with next day delivery!!!”
“Missguided have really good customer service and are always happy to answer my queries and sort out problems when I've had them. I always order from here as they are trustworthy.”
“Lauren was very helpful quick and efficient in helping me find out where my parcel was! She advised it will be delivered today which is perfect as i wanted to wear my new dress this weekend!”
“Sam was more than happy to assist me in my query and was friendly whilst doing so. Would happily use the chat again. Super convenient and easy to use.”
“My order date 06/26 today is 07/02 and I’m still waiting for my order and they don’t give my money back. Every single representative is saying different causes.”
“Spoke over live chat with a lady called Yasmin, she was very polite and quick at handling my returns issue, would happily use this service again. Unbelievable that it took less than five minutes.”
“I have always found Missguided clothes fab quality and the delivery is super quick. Their online chat system is great if you have any questions, Sam helped me to sort a Hermes delivery straight away :-)”
“I spoke with Joelle to change my address via the online chat function as I had a typo on there. She was a great help and amended it immediately. She advised I could check when the goods had been dispatched to see if they were going to the right place. I checked the next day and spoke to someone named Yasmin via the online chat also and she was a great help also. Fabulous customer service from both. They deserve a well done! Effective and efficient communication.”
