Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,284 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

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“I recently purchased an Anchor cable that the company touts as being the World's Strongest Cable. It's true. The torture that I've given my cable is crazy, and it stood up to all I could give it. Congrats and thanks for building a cable I can really count on. My advice...spend the money, you'll be glad you did.”

Helpful Report

Hi Ann, That is great to hear! We appreciate your feedback and are delighted to know that you are enjoying the Anchor charging cable by Mobile Outfitters. Thank you for posting your review.

“I've had the screen protectors before and the only problem was that I needed it redone every month. I then changed phone and got a screen protector put on the front and back, which despite making the phone "indestructible" I have managed to crack the screen, so definitely not worth the purchase. To make things worse the store I got it done at has since closed and I now have to travel into central London for the closest one”

Helpful Report

Hello! Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly by email at help@moutfitters.com we would like to assist you further. Again we apologize and hope to hear from you soon. Thanks.

“Do not purchase this product. The marketing is misleading. It does not protect a face drop from 3ft let alone the 20ft they say. The after care service is about the worst experience you will ever have. They are dismissive and will not do the right thing, which is one apologise for this happening. There has been no offer of a goodwill gesture. They would not give me back my original clear coat as they said it was theirs!!! And to add insult to injury would not waver the £12 for the new coat they had just put on and said I would have to try and claim it back from customer service!!!!! Who are appalling to deal with. Take your chances on a £5 one off ebay. They WILL not engage in communication over the phone. All done by email only 😡”

Helpful Report

Hello. Thank you for reaching out to us here at Mobile Outfitters USA. We are sorry to hear that you are disappointed. Please reach out to our helpdesk in the USA directly via email at help@moutfitters.com Provide us with your name, name and address of the kiosk you visited along with a copy of your receipt. Our team will be happy to assist. We look forward to hearing from you.

“With the police WAS ASSAULTED WITH POLICE INVESTIGATION Mobile outfitters in Hammersmith Broadway. Manager in the store: Started shouting at me calling me a f...ker Grabbed my wrist in public on recorded cctv. And started threatening that if he finds me outside I’ll see what will happen. It all started when I went to purchase a new cover for my iPad. I was uncertain on the model and I stated I think it’s 2016 but let me check. While checking he started printing the 2016 cover making errors during printing and calling people. I said are u sure it will be the fit for mine. He replied yes. In the end I noticed it was not the correct one and I told him for £75 pounds I would like the correct one. At that moment he got very angry started shouting and then told me what do u want me to do? At that moment I said look I don’t trust you to proceed and not happy with the service I would just like my iPad in which he continued to yell and grabbed my wrist. Immediately after he took my iPad and locked it in a draw and said I’m not giving it back to you until you pay me. I asked for the manager he said he was the manager. ( which was shocking for the service that I had) I asked for his supervisor in which he said there was no one else and eventually called the owner. I manage to get the owners number through google and called him. Owner asked me to pay and speak to me tomorrow to resolve the issue and if I’m not happy to offer a refund. The “manager” then applied the cover even though I said 3 times after the call I don’t want it and he told me I have no choice. Moving forward he applied the correct back with force (as he told me I had no choice) And offered me a £15 discount as the front was not done due to me insisting I don’t want him to do anymore I don’t feel comfortable. The back was also done badly with it peeling off. Since I was promised to settle it tomorrow I just wanted to go. In the end the manager had the audacity to ask me to apologise. Next day owner tried to offer me coffee and insisted to put on a new full cover at a discounted price. When I said I don’t want to have anything to do with the company and I want them to take the back off and offer a refund. He refused saying they don’t offer refunds and it would be coming out of his pocket. He then said needs to investigate how to go about it. Even though I was promised a refund if I’m not happy via the phone and on top of that forced to pay for somthing I didn’t want. This has been passed to the police as an assault case. I was so happy I was going get a cover only to be assaulted and shouted at”

Helpful Report

Hello! We are so sorry to hear of your recent experience. In regards to the customer service you experienced at the location, we want to sincerely apologize, as that is unacceptable behavior. Please contact us directly at Mobile Outfitters USA to our helpdesk via email at help@moutfitters.com We will be more than happy to help you. Again, our sincerest apologies. We hope to hear from you soon so we can further assist you.

“Do not be fooled, after many insistences have convinced me to buy a Fusion Full Iphone XR shield total cost € 89.70 guaranteeing that the product warranty would be for life, it was enough to keep the receipt, the bag and in case of assistance bring the documentation attesting it. today I went to have the glass cover and the bumper re-installed but I discovered that I should have brought the two glass covers and the bumper, it was a pity that the assistance did not return the front one. result I should have paid to put on the glass cover. What a shame.”

Helpful Report

Hello! Thank you for reaching out to us here at Mobile Outfitters USA. We are sorry to hear of your recent experience. We are more than happy to assist you. Please contact us directly at Mobile Outfitters USA to our helpdesk via email at help@moutfitters.com We will be more than happy to help you. Hope to hear from you soon.

“I did write to this email! See the screenshot attached below! Reply to my emails!”

Helpful Report

Hello Sadaf, We will reach out to you from the USA. The email you are showing was not from our office.

“This is insane! Unbelievable! Why don’t you write back to me by answering my emails, You have my email address! I did write to you to the email you provided below! I did send you all the documents including my purchase receipt as well as all the videos of the conditions of the phone you damaged! But No one replied! It’s funny how you respond to my review faster than responding to my emails to solve the problem you caused to my phone! The Hammersmith branch simply damaged my phone and no one has contacted me yet!!!!”

Helpful Report

This is a review website. You are reaching Mobile Outfitters USA. please email us at help@moutfitters.com directly. This is the only way we can assist you. We look forward to your direct email. Thanks.

“Awful!!!!!Miserable!!!! Keep Away from this shop at all cost!! they damaged my phone, their liquid glue penetrated inside my phone and it resulted in damaging my camera and the home button!!! my phone got destroyed with their bad service, not only they didn't compensate me, they even ignored my calls! I even got blocked from their WhatsApp! miserable customer service! Their head office didn't help at all as well, I tried to contact them hoping they could help, sending them all the videos and supporting documents of my damaged phone, but they simply avoided to get involved!!! horrible experience, awful service and product, and miserable customer service!”

Helpful Report

Hello Sadaf, We responded to your first inquiry. Please contact us directly via email at our helpdesk it is help@moutfitters.com We look forward to assisting you further.

“Awful!!!Miserable!!!! Keep Away from this shop at all cost!! they damaged my phone, their liquid glue penetrated inside my phone and it resulted in damaging my camera and the home button!!! my phone got destroyed with their bad service, not only they didn't compensate me, they even ignored my calls! I even got blocked from their WhatsApp! miserable customer service! Their head office didn't help either, I tried to contact them hoping they could help, sending them all the videos and supporting documents of my damaged phone, but they simply avoided to get involved!!! horrible experience, awful service and product, and miserable customer service!”

Helpful Report

Hello Sadaf, Thank you for your review. We appreciate your feedback and we are sorry to hear you were disappointed in your purchase. We would like to further assist you, however we will need specific details like location name, receipt, order number, product information etc. Because we will need this confidential information and want to respect your privacy, please reach out to us directly at help@moutfitters.com so that we can continue to further assist you. We look forward to hearing from you.

“Amazing customer service , got different clear coats , matte and original. I’m in love with my going again. Amazing product. Shout out to Hammersmith Broadway.”

Helpful Report

Hi S.P! Thank you so much for taking the time to share your positive feedback with us! We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products.

“I paid for the cover on my phone at the Birmingham stall. By the time i had got to New Street station the cover had started to peel off. I walked back to the stall and waited another hour while they put another cover on. To be safe i left it in the envelope for several hours, when i took it out it had stated peeling off again. I called the stall in Birmingham and was advised to take it back. I work away from home and explained i would be away for a month and was told thats ok bring it back then, which i did. A few days after having it re covered it started peeling off the fromt and back again so i went on the website and filled in the form and emailed moutfitters. I was informed that as i had gone direct to the stall there was no evidence of the previous issues, i was given a reference number and an appointment to get the phone covered again. I travelled by train back to Birmingham and had the phone covered yet again. I explained the situation to the staff member who remembered me from my previous visits, i asked whether he could email moutfitters to confirm that this had happened a few times before but he stated that he was not allowed to do that. A few days later the cover on the front and back started peeling again. I emailed moutfitters and was told AGAIN Clear-Coat is a Custom-made item therefor in the event of us receiving a written complaint regarding an issue with one of our products the first approach to take is to replace/repair the mentioned item with the fault. We do so by providing a email confirmation for a free warranty replacement with its unique Reference Code, this Reference Code allows us to track the outcome of the repair. They had no evidence of any of my previous visits. I have not recieved any reply from any of my other emails where i have requested a refund as the product clearly does not work on my phone. I will continue emailing as i will not just let this go.”

Helpful Report

Hello Alan, We at Mobile Outfitters USA are sorry to hear of your experience at the Birmingham location. We would like to further assist you, but we will need specific details like name, receipt, order number, etc. Because we will need this confidential information and want to respect your privacy, please contact us at Mobile Outfitters USA at help@moutfitters.com so that we can assist you!

“Do not buy this product, my phone dropped out my pocket onto a vinyl floor and smashed my whole back screen and this was with the fusion!! After service was shocking and nothing is guaranteed, if you scratch or get bubbles on the screen you need to pay for a replacement protector and now I have smashed the back I need a phone replacement so they do not guarantee anything.”

Helpful Report

Thank you for your third duplicate review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly at help@moutfitters.com we would like to assist you further.

Helpful Report

Thank you for your second duplicate review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly at help@moutfitters.com we would like to assist you further.

Helpful Report

Hello Robert, Thank you for your review. We appreciate your feedback and we are sorry to see you were disappointed in your purchase. Please reach out to us directly at help@moutfitters.com we would like to assist you further.

“The plastic at the back of my mobile has peeled away after 2 months. And it says lifetime guarantee. very poor service, and the Watford side has closed down. Such a waste of £50, a rip-off...avoid them even for free..”

Helpful Report

Hello Agur, Thank you for your review. We at Mobile Outfitters appreciate your feedback and we are sorry to see you were disappointed in your purchase. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to assist you further.

“I'm already buying on my 4th phone. Everythink is great”

Helpful Report

Hi Vitaly! That is great to hear. We appreciate your feedback. Thank you for being our customer. It is always a pleasure assisting our customers. We do appreciate your feedback. Thank you for being a part of our outfit.

“I have I phone x which I wrapped with clear coat from mobile outfitters at centaurs mall islamabad with life time warranty in 2018but they vanished and the cover got pale and peeled off from corners in six months i happened to go to Uk where in Birmingham I got replacement without any hesitation they were very much customer friendly But now again the transparent colour has become yellow Now i went to Giga Mall Islamabad mobile outfitters This time the fraudulent mentality of Pakistani come in action he told me that why I replaced it from Birmingham the don’t cover UK secondly the guy sitting there told me that is different mobile outfitters we are not clear coat company these are two different but when I searched on net its the same which he lied I simply ask the question from the original company why you give the Franchise to Fraud people to hurt the reputation of company I desperately came back Please take the serious action on this review to protect the reputation of your company in Pakistan specially Giga Mall Islamabad Rawalpindi”

Helpful Report

Hello Dr. Zahid, I am so sorry about your experience at the Pakistan location. I would like to further assist you, but I will need specific details like name, address, receipt, phone number, etc. Because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com so that I can continue to help you! Look forward to hearing from you. I look forward to hearing from you,

“I had my Samsung S9 covered in Inverness Scotland at a cost of £45. After 3 weeks the sides peeled away, took it to the Trafford centre in Manchester and paid another £12 to have it redone, a week later had to take it back to get redone under the 14 day warranty. This time it lasted 4 weeks and the sides peeled away and a week later the front started peeling and now expected to pay another £12 to get it redone!! That would take it to £69!! I am going back to a normal cover and screen guard !! Total waste of money!!”

Helpful Report

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Helpful Report

“I live in Bangladesh. i have used their Clear coat screen protection. after reading so many worst review. now i am confused to use it further, cause i was thinking to use fusion screen protection for my Note 9. still now bangladesh Outfitters doesnt have this fusion screen. good for me.”

Helpful Report

Hello Ziaul, Please reach out to our helpdesk directly via email at help@moutfitters.com We would be happy to assist you further with any concerns. Hope to hear from you soon.

Mobile Outfitters is rated 4.4 based on 5,284 reviews