Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,284 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

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“Xiaomi is set that its accessories it extremely hard to find. Every model i have brought in the past, i got its accessories from AliExpress. One day before buying the phone, i visit your site, saw an ad in Instagram and check oit. And xioami note 10 lite screen protector was available this model and first i thought it won't be available here in Pakistan,lahore and saw the places. Well next i visit the shop at mall and before buying, first i ask the person is it really available and after purchasing the model and came to them and they set it up. I was really glad to see the end results. First time using it without the case. Truly awesome.”

Mobile Outfitters 5 star review on 24th July 2020

Helpful Report

Hello Jawad, Thank you so much for taking the time to share your positive feedback with us! We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products.

“The salesman said he owned the place. He quoted us 3 or 4 different prices - after the fact that we had the item installed. He did it wrong the first time and then after we left and drove an hour home it was defective again. Then, we had to pay shipping to get a replacement. I do not trust this installer and we will not make the drive to go back.”

Helpful Report

Hello there, We are so sorry for your experience. We looked into this for you and were informed by our helpdesk that they were able to assist you. Our apologies for the inconvenience. best Regards.

“My phone's Fusion Bumper from Mobile Outfitters has failed only a few months after fitting. This was supplied by the kiosk at the Lakeside Shopping Centre so, at the request of the company's UK head office, I returned there today. When the manager Shannon eventually finished what was obviously a private phone call and provided me with some attention, I explained that the bumper on my phone was faulty and that I would like her to please replace it under the lifetime warranty. She, quite abruptly in my view, told me there is a charge of £25 and I explained that there would be no need to fit the fusion bumper so no labour should be charged. Shannon persisted in saying that I would have to pay despite me pointing out that the item should be replaced free of charge as that was what I was told when I first purchased the bumper. I am now pursuing the matter via the head office and will be contacting the US operation who will doubtless be astounded by the appalling customer service.”

Helpful Report

Hello there, We are so sorry to hear of your experience. For assistance please email us directly via email at help@moutfitters.com

“I had a great experience with mobile outfitters for my pixel 2xl it really did the job... And I can release from changing the protectors again n again for Atleast a long period of time now .. I really recommend it to everyone that u should try it.. worth the money..”

Helpful Report

“Quality products”

Helpful Report

Thank you so much for taking the time to share your positive feedback with us! We are always happy to hear stories like these and we are glad you are enjoying your Mobile Outfitters products.

“Not only did I work here but the store I worked in got closed down for awful customer service, awful screen protectors, this company gives awful training and it seems like one of those pyramid schemes. Costs the owners of the kiosks ridiculous amounts of money to run so they get aggressive, staff treated poorly, customers manipulated and lied to, multiple times had someone drop their phone and it break right outside the kiosk, I'm not surprised you went from what 25(?) UK kiosks down to 9, its a con, don't believe them”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. If there is something that we can assist you with please feel free to contact us directly at help@moutfitters.com We are always happy to assist and help our customers in any way that we can. Be well and stay safe.

“Absolute rubbish and won't use or recommend to anyone! I had clearcoat on full phone and within 1 week the corner pealed up and was no good! I went back to the whisk to find it had closed down. Eventually found out it was opening in a different location so I went there was I was told it was going to be open but it wasn't even there! Went back yet again after a few weey and even though I had emails and a reference saying I could have a free replacement they wouldn't do it! Emailed UK head office again and not even a reply. Might as well of thrown £45 down the drain!!! Fumming, and lifetime guarantee is false advertising!!!”

Helpful Report

We appreciate you taking the time to reach out to us here at Mobile Outfitters USA. We would like to further assist you. Please reach out to our helpdesk directly via email at help@moutfitters.com We hope to hear from you soon.

“Hi! I am from Bangladesh. Have done a complete back lamination with clear coat by them from their Simanto Somvar outfit. The job was bad. My previous lamination costing 200 taka was much better than them. Costing 1700 taka for a coat which clearly is peeling off just after 20 mins of use is a shame. Trust them at your own judgement.”

Helpful Report

Hello there, Thank you for reaching out to us here at Mobile Outfitters USA. We are so sorry to hear of your recent experience. Please email us directly at help@moutfitters.com so that our customer service team can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Fantastic price for what they provide! Sales staff were not pushy and extremely knowledgeable. The fact that I can replace the protector for $15 is an absolute bonus! There needs to be more stores opened in Australia”

Helpful Report

Hi there! Thank you so much for taking the time to share your feedback with us. We do our best to provide our customers with great service. I'm so glad you were able to receive that at the kiosk. We are working on opening a few more locations in Australia. Keep an eye out on our social media pages for future announcements.

“I bought the complete system for £100.00 for my grandson’s phone which came with a lifetime guarantee. ( I’m from Glasgow in Scotland) It has all came apart within 6 months. The front cover fell off and got lost. The original fitters have refused to replace as the front cover is missing. We contacted head office in the UK who offered me 15% off a new purchase!!! Absolutely Not. I would like this replaced or renewed. I am absolutely shocked that paying £100.00 for lifetime guarantee, where it all falls apart and the front cover falls off after 6 months, I am virtually told “too bad, so sad, go away”. I look forward to your reply and comments on this matter. Thank you Isabel McAuley”

Helpful Report

Hello Isabel, Thank you for reaching out to us here at Mobile Outfitters USA. We are so sorry to hear of your recent experience. We are more than happy to assist you. Please email us directly at help@moutfitters.com and our Customer Service Team will be able to further assist you. We look forward to hearing from you soon.

“Your service was awesome in the binging i was issue but issue was solved in a 2 working day you guys are did fantastic job I appreciated your response I highly recommend outfitters mobile.”

Helpful Report

“I am extremely disappointed with my I-phone 11 wrap which cost £60.00 as after only two months the front film lifted and completely came off. I was out of the Country and did not have the Mobile Outfitters terms and conditions so I just disposed of the plastic film and contacted Mobile Outfitters on my return. This product isn't really fit for purpose if it doesn't last longer than 2 months and even though I have my receipt and a bank statement showing the transaction I have been advised that my warranty is not worth anything as I have disposed of the film. I still have the film on the back but my screen is no longer protected. They have advised that I will have to have all of it recovered at a cost of £ 60.00 less 15% good will discount. I find it hard to accept that they really expect me to pay a further £ 42.50 and so if I was you I would NOT bother with this expensive con and buy a decent phone cover (note I used the Bull Ring at Birmingham)”

Helpful Report

Hello Tracey, Thank you for reaching out to us here at Mobile Outfitters USA. We will be more than happy to assist you. Any customer can at anytime reach out directly to us via email at help@moutfitters.com We look forward to hearing from you so that we can assist you further.

“I absolutely love the Anchor cable. The extra long cord has been so helpful when wanting to charge our iPad in the car while my daughter is watching it in the backseat.”

Helpful Report

Hello Mia, That is great to hear! We are happy to know that the entire family is benefitting from the features of our Anchor cable . Thank you for being our customer and sharing your feedback with us. Happy charging!

“scam.. purchased for like $65 on company CC. not even 1 week later it started coming off.. --went back and they would not honor the warranty. So i submitted a fraud report to MasterCard saying these guys took money from my buisness creditcard. there a total scam”

Helpful Report

Hello there, We were informed that our customer service helpdesk is currently in contact with you and are assisting you with a resolution. Our apologies for the inconvenience and please let them know if you need anything else. They are always happy to help. If you need it again their direct email is help@moutfitters.com

“i have the anchor charger, fusion bumper, and screen protector. By far the best charger I have. Fast charge, the cable is long and strong, and even after months of constant use the tip still attaches tightly onto my phone as it did the first day I used it. The bumper and screen protector brought my phone back to life. Looks like I have a brand new phone and it does the job!”

Helpful Report

Hello Savon, We appreciate your feedback and we are so glad to hear that you are enjoying your Mobile Outfitters products. It makes us happy to know that our customers are happy! Thanks again for being our customer and posting your review.

“Love my new anchor cables! Durability and functionality at a great price. Super happy!”

Helpful Report

Hi there, Awesome! Glad to hear you are enjoying your Anchor charging cable. We appreciate you taking the time to post your review and thanks for being a Mobile Outfitters customer!

“Love my cable, always have had issues with cables breaking in the past or not recognizing as a real product. This is definitely the right choice for the kinda crazy stuff most of us do with our cords. I can tell I’m going to have this cable for a long time. I really appreciate the length too, so annoying when a cable is too short! Everyone at the company seems to very eager to help as well.”

Mobile Outfitters 5 star review on 4th February 2020

Helpful Report

Hi Perry! Thank you for sharing your feedback with us. We are always happy to hear stories like these. So glad you are enjoying your Anchor charging cable by Mobile Outfitters. If you ever have questions or need assistance you can reach out to us directly anytime at help@moutfitters.com Our team is always happy to help. Thanks again for being our customer and posting your review!

“Fantastic products and even better customer service. I have the Fusion Bumper and Fusion screen protector on my iPhone and love them!”

Helpful Report

Hi there! We do our best to provide our customers with great service. I'm so glad we were able to provide you with that. Also happy to hear you are enjoying your Mobile Outfitters Fusion products. We appreciate you taking the time to share your positive feedback with us.

“Love the streamlined look with full protection, so many compliments!”

Helpful Report

Hi Rhondalish! That is great to hear. We appreciate your feedback. Thank you for being our customer and thank you for posting your review.

“I have the Fusion Bumper and Fusion screen protector on my iPhone and could not be more thrilled with the look, feel and unparalleled protection that they provide. I have always needed bulky cases to protect my phones and screens from breaking, but the Fusion Bumper and screen protectors have allowed me to finally enjoy the look and feel of my phone without compromising its durability.”

Helpful Report

Hi there! Thank you so much for taking the time to share your positive feedback with us! We are always happy to hear that our customers are enjoying their Mobile Outfitters products. Thanks again for posting your review.

Mobile Outfitters is rated 4.4 based on 5,284 reviews