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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have to charge every day”

Posted 1 year ago

Hello, We received your review and we apologize for the any inconvenience you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues or provide you with any equipment alternatives that may better suite your needs. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I get false alarms saying it detects a fall. Just sitting there and it blurts it out. I was in a meeting today when it went off. It was really loud and distruped the meeting. Is there an adjustment that can be made?”

Posted 1 year ago

Hi Phillip, We received your review and we are happy to know that you have been staying safe, and that this was only a false alarm. We certainly apologize for any inconvenience this incident has caused. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to review the equipment with you and provide any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Too much "equipment"!!! Too complex to use "equipment" properly. A "lockbox" and "wrist" device are not really needed. LIVELY has a "single device system" that I am considering switching over to; for an even better price. Note: Your "equipment" seems(?) to be working satisfactorily.”

Posted 1 year ago

Hi Patrick, We received your review and we apologize for the issues you are experiencing with the equipment. We do offer an all-in-one solution for users that prefer to minimal equipment. An optional lockbox and standard help button is included at no cost with most of our system. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“It seems to work OK but only holds a charge for 36 hours. It was 48 (as apposed to the 4 days the salesman said the battery would last. I called several times before I finally got hold of someone. He suggested cleaning it with alcohol which I did and put the charger on a windowsill, which I also did. That is when the battery life went from 48 hours to 36. I will call them again when I have a lot of time to actually get hold of a tech person.”

Posted 1 year ago

Hi Nancy, Thank you for contacting MobileHelp. We've received your message and we apologize for the inconvenience you are experiencing with the equipment and longer than normal hold times for Technical Support. We are glad to see that you were able to connect with our Technical Support team. We have forwarded your message back over, and an agent to give you a call back for further assistance with resolving this issue. You can also reach us directly at 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Posted 1 year ago

“Unit was received promptly. However, upon returning the unit, the promised credit to be issued would take anywhere from 5-30 days. This is a very long time to issue a credit and they could not even tell me the amount that will be creditedl”

Posted 1 year ago

Hi Karen, Thank you for contacting MobileHelp and bringing this concern to our attention. Our refunds can take up to 30 days to be processed by our Accounting team after receipt of the equipment. We apologize for any inconvenience this has caused. Our records indicate that the account has been cancelled and a full refund was issued back to your original form of payment. No further action is required at this time. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if you have any additional questions. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 1 year ago

“have not used it”

Posted 1 year ago

Hello, Thank you for your review. We are happy to hear that you have been staying safe. We hope that our customers will never have to use our systems, but that they have it if ever needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Did not reception o At&t was pleased with equipment but it jn our area Verizon works so much better”

Posted 1 year ago

Hi Carolyn, We have received your review and we are sorry to see that there was not sufficient coverage in your area for our cellular systems to work. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Annoying to have to keep charging it so frequently.”

Posted 1 year ago

Hi Pamela, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Product needs to be less obtrusive and bulky. Life Alert has a small pendant which can be worn under clothes but is easily pressed in case of emergency. Mobile Help is boxy and cumbersome. Customer Service was outstanding.”

Posted 1 year ago

Hi Davina, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Technical Support team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The customer service people were generally good. Very unhappy with your advertising that the unit can hold a charge for 4-5 days - but doesn't say only if you don't move around much...or that this applies to a basic unit, and not one with fall protection and GPS. The longest charge I get is for 40 hours - that's not even 2 days!!!!!!!”

Posted 1 year ago

Hi Evelyn, We received your review and we are sorry to hear that you are not happy with the equipment you received. We do see you have recently spoken with our Technical Support team, and they have already sent out a replacement device. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I needed to return my merchandise to you since it does not work at my house. I hope to see a credit on my charge card soon. Thank you very much.”

Posted 1 year ago

Hi Ronald, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Goes off when nothing is wrong. Don't know why.”

Posted 1 year ago

Hi Nancy, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Am not a whiz kid Doing over phone not my choice”

Posted 1 year ago

Hello, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I am a very recent customer and as such I have no comments to offer. The weekly checkup works fine.”

Posted 1 year ago

Hi Solange, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score.You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“the only thing, i dislike is my device is on base to keep it working all the time”

Posted 1 year ago

Hi Dianna, We received your review and we apologize for the concerns you are having due to the battery life of the unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I bought into this program to be PROACTIVE as I live alone, yet in the past four days I had four false alarms just standing in line at the store, standing at a counter, walking friends to the door in my home and taking off my jacket. I am afraid to be normally active now!! Also told it should be worn at all times outside shirt/blouse! It looks like a car starting key fob in size, so that alone attracts attention, hanging from your neck! Best thing is the combination lock box for outside the door.”

Posted 1 year ago

Hi Barbara, We have received your review; we are happy to see that you have been staying safe and that these have only been false alarms. But we certainly apologize for any inconvenience the incidents have caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“It's difficult to review when we haven't needed to use it”

Posted 1 year ago

Hello, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. We are happy to know that you have been staying safe as you continue to be covered with our system in case of an emergency. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Machine was to sensitive.”

Posted 1 year ago

Hi Judy, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Have not had to utilize this as yet, but the peace of mind it gives me is awesome.”

Posted 1 year ago

Hi Richard, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit, and we are happy to hear that you have been staying safe. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The actual device is very heavy! Wish it was smaller!”

Posted 1 year ago

Hi Helga, We received your review and we are sorry to hear that the equipment you currently have has not been comfortable to wear. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment that will better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews