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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fall alert is faulty. It goes off when I haven't fallen and it didn't go off both times when I actually did fall on my driveway and another time in my home. I feel that this is an important feature and this problem should be looked into. Other than that the system seems to work OK.”

Posted 1 year ago

Hi Joe, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“The necklace is too large-uncomfortable to wear”

Posted 1 year ago

Hi Eva, We received your review and we are sorry to hear that the equipment you currently have with us has been uncomfortable to wear. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“No issues but Wi-Fi connection seems intermittent”

Posted 1 year ago

Hi Monte, We received your review and we apologize for the issues you are experiencing with the cellular coverage. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“The first several times my father in law had to use his device it worked awesome... today however was a totally different situation. My husband and I are both first responders and heard the page for ems to go to my father in laws address.....we were there for 12 minutes BEFORE they even called his number and half an hour before the team got the text that he had fallen.”

Posted 1 year ago

Hello, We received your review and we apologize for the longer than normal response time you have experienced. Thank you for bringing this incident to our attention. At MobileHelp, your safety is our number one priority, and our Technical Support team will be happy to look into this for you to help prevent any issues going forward. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“My wife, the user, has been in a nursing facility since we got your service. We hope to have her home in a month or so and will then evaluate the service”

Posted 1 year ago

Hi Stanley, We received your review and we hope that your wife is able to return home soon and in good health. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. Please let us know if you have any questions, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Returned ,too clumbersom equitment”

Posted 1 year ago

Hello, We received your review and we are sorry to hear that you did not find the equipment comfortable. We do offer a variety of different systems, and we would be happy to help you find one that would better suit your lifestyles. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We would be more than happy to welcome you back into our MobileHelp family. You can reach us directly by dialing 800-800-1710.

Posted 1 year ago

“The fall alert is was to senitive, Ken cant ware it. When he walks around the room, it goes off every time. I would like to take it off our device so Ken can use itm”

Posted 1 year ago

Hi Kenneth, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“1) I had a billing issue that promised to be resolved but I have to wait until the next billing cycle to see results. 2) I chose Mobil Health for its monthly payment of $19.95/m but nowhere in the description did it say that the price is only for one year. That's why I'm giving it a three-star rating.”

Posted 1 year ago

Hi Rachel, We received your review and we apologize if this information was not clarified as it should have at the time of your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are glad to see that you were able to connect with our Customer Service team for help resolving these issues. Please let us know if we can provide any further assistance. You can reach us directly by at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I thought the device charge would last five days, and it only last two days. Also the fall detection is awfully sensitive. My device has alerted me several times that they detected a fall when it just flopped against my chest and that’s it.”

Posted 1 year ago

Hi, We received your review and we apologize for the issues you are experiencing with your equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“It is a lot to get used to it. I don't like the fact I have to pack base when I go on an overnight trip. I do like the door knob reminder to wear the necklace.”

Posted 1 year ago

Hi Nola, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with any equipment inquires? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Unfortunately I had to cancel the order one day after I made it. My sister fell again and has been in the hospital and rehab since that time. I am impressed with what Mobile Help offers and will reorder when she returns home.”

Posted 1 year ago

Hi Carolyn, We received your review and we are sorry to hear about your sister's recent fall. We wish her a speedy recovery. At MobileHelp, your safety is our number one priority, and we will be happy to welcome you back into our MobileHelp family, as soon as you are ready to start coverage again. You can reach us directly at 800-800-1710.

Posted 1 year ago

“Sadly, my mother passed away before getting a chance to use your product. I am sure it would have been beneficial. Thanks.”

Posted 1 year ago

Hi Drew, We have received your review and we offer our sincerest condolences during this difficult time. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Please let us know if we can be of any further assistance, and do not hesitate to contact us if there is anything we can do to help keep you or a loved one safe in the future. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The wording on the texts and emails we receive for low battery or for charging come through like there’s has been a fall. The wording for these texts and emails need to be reworded. There also needs to be tech support 24/7 not just during the weekdays.”

Posted 1 year ago

Hi Anne, We have received your review and we apologize for any inconvenience you have experienced. Thank you for taking the time to share your feedback with us to help improve our customer experience. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Technical Support team, we would be happy to have a representative give you a call for further assistance. Representatives are currently available on weekends as well. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I had another product for many years before I switched to Mobile Help but changed because I liked the small unit to wear. I found in a short time that the necessity to carry another piece when I went out was a nuisance and want back to my earlier service, Great Call.”

Posted 1 year ago

Hi Martha, We received your review and we are sorry to hear that you were not completely satisfied with the equipment you ordered. We do have a variety of different systems available, and we would be happy to help find one that would better suit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be more than happy to welcome you back into our MobileHelp family if we can be of any further assistance. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The fall detect is too sensitive. It calls from just a jarring. I need that disconnected.”

Posted 1 year ago

Hi Linda, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue, or disable the automatic fall detection. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“What is MobileHelp???”

Posted 1 year ago

Hi Graeme, This is MobileHelp, we provide the coverage for your personal emergency response system. If you have not yet had a chance to speak with our Customer Service team, a representative will be happy to verify your account and review the equipment with you. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“It’s too soon to write a review.”

Posted 1 year ago

Hi Janine, Thank you for your review. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Had I known there was a wrist version rather than a pendant I would have ordered that. I get far too many false alarms with the pendant.”

Posted 1 year ago

Hi Joshua, We received your review and we apologize for any inconvenience you have experienced with the automatic Fall Detection pendant. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be more than happy to connect you with our Technical Support team to discuss the wristband help buttons we have available. What would be the best number for us to reach you on? Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I’m mostly pleased with system and customer service, but am having issues with locator. Your tech support helped me install app recently, but doesn’t seem to be tracking properly. Will have to call again when time allows.”

Posted 1 year ago

Hello, We received your review and we are sorry to hear about the issues you are experiencing with the tracking feature. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be more than happy to help resolve this. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Customer service was good but the one I talked to when ordering kept telling me it would work in my area without cell phone service. When I contacted them when I got the product inform me it wouldn't work. They did give me a full refund but I had to pay for the postage.”

Posted 1 year ago

Hi Bernadette, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customers to have. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews