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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've had it only 2 weeks and so far like it. The necklace detected fall when I picked it up so it may be a little bit touchy.”

Posted 1 year ago

“Everything was great except that we were sent the wrong equipment. But that was corrected very easily and quickly by a staff of employees where sounded genuinely concerned and eager to correct the situation. Good job guys and gals”

Posted 1 year ago

“Works as described. Needs a USB charging port and volume adjustment.”

Posted 1 year ago

“Luckily haven't had to use yet. Feel better that I have it.”

Posted 1 year ago

“Works when I need it to. Multiple false alarms.”

Posted 1 year ago

“i got my mobilhelp that i purchased for my husband. it was easy to activate and test on a weekly basis, if he remembers too.”

Posted 1 year ago

“Was in Hillsborough, N.C. and could not connect to center. Daughter lives in Hillsborough and has very bad cell reception. Tried testing a few times and could not reach center for help. They told me to report problem. Still not sure if Mobilhelp is right for us??”

Posted 1 year ago

“I bought a system for my mom. I was glad that I was the one making the call because the salespeople are pretty aggressive and, at least the first one I talked to, kept going into his sales pitch rather than directly answering my questions. It sounds like they work on commission, which may drive this behavior. I then got a call or text every day for a week. I did end up buying the system. My mom needed it a week later when she fell. I don't know if the fall detection worked because she also pushed the alert button. MobileHelp spoke to her but she had trouble hearing. They contacted emergency services for her. I called customer service about the volume on the GPS unit (the base station has volume control but the GPS unit does not). Their records showed that MobileHelp had trouble hearing my mom, too. They offered to do a test but she's been in the hospital so hasn't been able to do that yet. I appreciate their willingness to do that. The salesguy insisted that the unit is "SO loud" but I helped set it up and test it and didn't think it was as loud as you'd expect for elderly people who may be hard of hearing. Overall, it worked and got my mom the help she needed. One star off for the other stuff.”

Posted 1 year ago

“No thank you”

Posted 1 year ago

“Informative salesman, no high pressure and very polite with all my questions. Response for help, even though a few False Alerts, was very quick. Easy to install and set up.”

Posted 1 year ago

“Telephone renewal of service was reasonablly smooth. Representative was able to find and view record of previous service, and renew service. Delivery of equipment was swift and complete.”

Posted 1 year ago

“First off I want to compliment you on your sales staff.They were helpful,courteous and professional in our dealings.Unfortunally we could not connect for a good signal. I live in an area that has poor to fair internet reception. I had to in a different direction I returned your unit 2/3 weeks ago and now awaiting my refund of 509.61. Sorry it did not work out. Carl F.Engemann”

Posted 1 year ago

“This is my mom’s third Mobile Alert. She has had them I. The past and has returned them. Now she cannot as she wants to remain in her home and it is a condition to her staying home. When I ordered the Mobile Help this time, I assumed it was going to be the same equipment that came the other two times. My mom has been complaining that the alarm around her neck was too heavy. I couldn’t u Der stand her complaint. Finally, I called on Dec. 10 and found out that my mom had not received the small neck alarm. She has been wearing the larger one that normally goes in a purse or pocket. After zi called, I found out she did not get the smaller one and I had to pay $11+ to get her the small alarm. I was very surprised.”

Posted 1 year ago

“Writing a review now is to soon since having the device.”

Posted 1 year ago

“Fairly easy to set up. My father has dementia and was definitely overwhelmed with all the information. Basically told him to wear it and forget it.”

Posted 1 year ago

“The wrist button is ok, however taking the station with me Ever where I go is an issue. A problem when I go Swimming. When I go biking can take it in a bag. I maybe too active for what the MobileHelp was Designed.”

Posted 1 year ago

“It gives me a sense of security When I am out and about. My wife has had a number of falls and the response from Mobile Help has been excellent.”

Posted 1 year ago

“Wait times seem to be a bit long if all reps are on emergency calls. All else has been acceptable.”

Posted 1 year ago

“My pendant is a little bit too sensitive to any sudden movement.”

Posted 1 year ago

“Excellent service. It detected a fall right after my dad started to wear it. They immediately called my brother. Thx for keeping my dad safe!”

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews