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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the reps need more training about the product and to answer my questions correctly, If your web site showed more details on the unit that you are showing like the front the back and how long the phone line is and what is in the whole package would be a bigger help.”

Posted 2 years ago

Hi Nancy, We received your review and we apologize for any inconvenience you experienced at the time of your order. We have submitted your feedback to our website development team to help us improve. We also see that you were able to connect with our Customer Service team for assistance with resolving these issues. At MobileHelp we pride ourselves in providing a great experience to our customers, and we apologize if you experienced anything less. Please do not hesitate to contact us if you have any additional questions or concerns. We will be happy to have one of our representatives give you a callback if needed. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“we haven't had the opportunity to assess it yet. thank you”

Posted 2 years ago

Hi Dave, Thank you for taking the time to leave us a review. At MobileHelp we pride ourselves in providing our customers with great customer service and the peace of mind you need. Our Technical Support team is always happy to help with any questions you may have about the equipment. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I have heard you call in to check that it works. But I haven’t had any troubles or problems.”

Posted 2 years ago

Hi Linda, We have received your review and we are happy to see that you have been testing the system and staying safe. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. Our Technical Support team is always happy to help with the equipment. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Customer service was excellent. However the product was not as expected. The device was too sensitive resulting in several false alarms. Unfortunately, the recipient didn’t feel comfortable using it.”

Posted 2 years ago

Hi Terri, We received your review and we apologize for any inconvenience you have experienced due to the false alarms. At MobileHelp we pride ourselves in providing a great experience to our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. Please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Product and ability to connect for help seem good. It has been hard to get the alert sequencing correct as to who gets notified when the button is pushed”

Posted 2 years ago

Hello, Thank you for taking the time to leave us a review. We are glad to hear that you are receiving the peace of mind you were looking for with our coverage. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be more than happy to have one of our Customer Service representatives give you a call to help complete your emergency profile for the account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I feel safer having MobileHelp. I use the button around my neck. It went off one day while I was washing dishes. I had not pressed the button. I have to take care of my 95-year-old husband and during the course of the day I have to do a lot of bending and the button swings all over the place which I do not like. Hopefully, I will never have to use the device and it gives me a sense of comfort to know that help is near.”

Posted 2 years ago

Hi Loretta, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Too bad there are two devices to charge”

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about these concerns. We would like to contact you to help review your current system, along with any alternative options that may better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“The rating probably should be higher, but until I become acquainted with the equipment I do not feel secure. No signals show on Fall device or wristband. No indication that the devices need to be charged.”

Posted 2 years ago

Hi Margo, We received your review and we are sorry to hear that you are not yet getting the peace of mind you were looking for with our system. Is seems like you haven't had a chance to speak with our Technical Support team about the equipment. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I needed to return the device only 2 days after getting it and I’m waiting for the refund. It has been 3 weeks.”

Posted 2 years ago

Hi Richard, We received your review, and we apologize for any inconvenience this has caused you. At MobileHelp we pride ourselves in providing a great experience to our customers, and we're glad to see our records indicate that your full refund has been issued. Our Customer Service team is always happy to help with any questions or concerns you may have about your account. Please let us know if there is anything we can do to keep you covered in the future. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Haven't used it so I have no review. I will not use the pendant”

Posted 2 years ago

Hi Gloria, We have received your review and we are happy to see that you have been staying safe. We are also glad to see that you were able to connect with our Technical Support team for assistance with the equipment, and alternatives to the neck pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Disappointed in the necklace. You have to also carry another device around with you, because if they speak to you it's on a separate device, not the one with the blue button you carry around your neck.”

Posted 2 years ago

Hi Sandra, We received your review, and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you have experienced with the equipment. But we are glad to see that you have been able to connect with our Technical Support team for assistance with your account. Please let us know if you have any additional questions or concerns. Our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“3 times since setting up system, test alerts failed. Mobile pendant looses charge within 48 hours”

Posted 2 years ago

Hi Francis, We received your review and we apologize for any trouble you have experienced with the equipment. Our Technical Support team would be happy to walk you through the testing over the phone, and resolve any concerns you may have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Posted 2 years ago

“Too many devices to keep track of and to keep charged.”

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the equipment battery life. We would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Thankfully, so far I have not had need of it.”

Posted 2 years ago

Hi Beulah, We received your review, and we are glad to know that you have been staying safe and have not had to use the system. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you have received nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I like the concept of this product I like the equipment but when I first ordered it for my mother I wanted to test the product only problem I have the response was too too slow the operative was always busy if there was emergency what would happen the operator will be too busy to respond they to resolve this problem”

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you experienced with the response times. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? You can also reach our Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“response time is slow”

Posted 2 years ago

“I’m very disappointed. I sent the equipment back at least a month ago and I have not gotten my refund. WHAT IS THE PROBLEM? I can’t answer the other questions because I haven’t gotten my refund.”

Posted 2 years ago

“Mobile locator device It Doesn't make sense why The person has to carry 2 items When they leave their house”

Posted 2 years ago

“i no longer have the mobile help. i sent it back. it had too many things to keep track of and i thought it was expensive.”

Posted 2 years ago

“System is adequate. I’ve set my son up as first contact before EMS to manage false alarms. He’s gotten some calls where a button has been accidentally pushed. He was contacted by the call center. When they were asked what number to call back to should services actually be needed he was given the emergency number. When trying to call back that number to get EMS dispatched he was out in a call queue. Flaw in system. Customer service is good All medical alert systems appear to use similar products. So look for best pricing. Pricing isn’t bad but I should have asked more questions when investigating. What I thought was “a deal” wasn’t as it was bundling wordsmithing. I”

Posted 2 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews