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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have nothing to compare it”

Posted 1 year ago

“service people are very nice. if i ever need help i know its there and quick.”

Posted 1 year ago

“It appears to be a good system. A question ---I shower wearing the pendant, is there any problem with doing that? Basically I wear the pendant 24x7. Please advise in writing (email or letter)”

Posted 1 year ago

“When device went off by accident we received a call promptly.”

Posted 1 year ago

“So far have not needed help but gives peace of mind if I do need it”

Posted 1 year ago

“I find it to be a little sensitive but otherwise o.k.”

Posted 1 year ago

“Fall alert is triggered when uncalled for. I fear I will it and help will be sent.”

Posted 1 year ago

“The product is good but my 91 year old uncle couldn’t ever figure out how to use it. It is easy to use but he just couldn’t get a grasp on how to use it”

Posted 1 year ago

“My only suggestions are to make the test button bigger and offer a variety of chains for the pendant . Also pouches to wear around someone’s belt. Thank you.”

Posted 1 year ago

“I would like to give 5 stars because MobileHelp is very responsive. The issue is with the network. AT&T is very spotty and the network is down too often. When the network is working, I've never had an issue connecting with someone at MobileHelp. What happens when I need help and the network is down or I'm at my son's house where the network is very spotty?”

Posted 1 year ago

“Very Customer Friendly”

Posted 1 year ago

“Response was as quick as can be expected.”

Posted 1 year ago

“This product has the potential to save my life, but I wish its criteria for notifying contacts of a potential problem was not so rigid. Early on, it generated notices to my contact because the battery died (the charge is less than 48 hours) and when I intentionally turned it off because I was afraid I would not get it back on the charger before the battery died.”

Posted 1 year ago

“Meds should be in your computer and not on my frig. All other info should also be in your computer as well. If I fall outside of my apartment what good would it do if it is on my frig. EMS & the hospital should get the info from you. Other med help cos. do this. Why not you?”

Posted 1 year ago

“I like the product , but i have been having trouble in the testing, it does'nt seem tell me that is working fine and I end up calling the customer help number.”

Posted 1 year ago

“Trouble shooting not available 24/7 especially on weekens”

Posted 1 year ago

“I've had the wireless setup just a short time and feel secure with it as long as I'm in my house or close by outside. My previous setup was great, but because of large trees around my house, I couldn't always get reception when needed so changed to wireless. It worked everywhere except in my house and yard.”

Posted 1 year ago

“I haven't had to use the services as yet thanks so far but the customer service has been just great. When I was setting up the base and was confused I called the phone number on the booklet and was promptly and nicely directed to customer service. The customer service agent guided me clearly and patiently through the set up and how to conduct the testing of the equipment. Everyone I'v had to talk with has been efficient and friendly.”

Posted 1 year ago

“The sales rep was knowledgeable and helpful. However, there was no indication of the sensitivity of the unit, nor was I informed that even with a false alarm, my son would be notified. I have been in the car, riding down the road when the alarm went off, the again when I was sitting down in a chair. This does become tiresome...knowing that others will be notified of the false alarm.”

Posted 1 year ago

“Service is excellent. Wait times for technical support can exceed 5 min.”

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews