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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fall button go off to easy. I don't want to wear it because of this”

Posted 2 years ago

“Currently turned off. The fall detector went off when she didn't fall enough my mother doesn't want to wear t h e pendant or turn the base unit back on.”

Posted 2 years ago

“I wanted to order the wristband thing for my dad but cannot find how to on your site or my account.”

Posted 2 years ago

“Have not used it since my wife with dementia set off the alarm. Still will use it. Louis”

Posted 2 years ago

“I've only had it for less than a month. It was easy yo set up though.”

Posted 2 years ago

“HAVE NOT YET SET IT UP!”

Posted 2 years ago

“I do feel safer having this device with me but have found it is very tempermental and I have accidently hit the fall button and alerted company, Not happy about this feature.”

Posted 2 years ago

“I can’t help you much as I have not used it yet. It is a comfort to have tho.”

Posted 2 years ago

“I like it but I do not like the fact that it is a 2 piece system. I have to take both pieces whenever I leave the house.”

Posted 2 years ago

“Item was returned unopened asap (within 4 days) as no further need for device....assumed it was resolved until this msg”

Posted 2 years ago

“I really don't know what to say about the mobile help I haven't had to use it yet. Hopefully I won't have too.”

Posted 2 years ago

“I don't have a place to put it I need a bigger place to put it. that's the reason why I want to retire it. Sorry!”

Posted 2 years ago

“This device goes a long way toward giving me peace of mind. However, even tho I haven't needed it yet, the alarm has gone off several times; once even when it was in my purse, sitting on the booth bench, not moving at all! And every time it has gone off it's really been for no reason! I never dropped it or fell to set it off!”

Posted 2 years ago

“Big difference than my "Medical Guardian". Just have to adjust too the new one. When we get use to it will provide a higher rating. V/r R A Ford”

Posted 2 years ago

“Medical alert weighs too much to wear around the neck.”

Posted 3 years ago

“The equipment is bulky, and the wrist and pendant devices are not very useful as a means of communication if the mobile device is not close at hand, because the mobile device is the only source of communication. That requires the user to carry the mobile device anytime they leave the room in which the device is sitting on the charger in order to be able to articulate any possible problem. For this reason, the wrist and/or pendant are not very useful in requesting direct help. The only reasonable solution is to carry the mobil device at all times. That requires putting the bulky mobile device in a pocket of some kind, which is awkward.”

Posted 3 years ago

“Fortunately I have not needed to use the alert system, and hope that continues for many years. Your support team was quite helpful in the set-up process. Nothing more to report.”

Posted 3 years ago

“I have a lot of positive things to say about mobile help including their sales employees, their website, and their product line. Really great! However It is amazing to me that their target audience is the elderly of which many have hearing issues But their product line does not include anything to address issues for those with hearing disabilities. I have signed up for the fall protection for my elderly parents however my father who wears hearing aids was not able to hear the customer service agent calling to check on him as we tested the system.”

Posted 3 years ago

“I've used you before and am still occasionally having my battery run low in a 12 hr. period. I put them on charge every night. Battery has been low 3 times since I got it. I had this problem before which is why I quit using it. I was told batteries should last 2 days but it doesn't.”

Posted 3 years ago

“With the storm situation in Texas the review will have to wait”

Posted 3 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews