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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The unit seems to be working fine along with the accessories provided; however, I have a concern about the base that is situated on my kitchen counter. If I fell how would I be able to reach the EMERGENCY button?”

Posted 2 years ago

“It works great! My husband has set it off a few times when he has gone to take the fall button off. It is very sensitive. The call center is way too slow to answer the calls. Luckily my husband has not been hurt.”

Posted 2 years ago

“Product works however with my mother being hard of hearing it’s difficult for her to hear the communication device unless she’s close by. Called asking for a additional communication device she could put in her room, but was told she’d need to upgrade for an additional $99 to get the device that will go anywhere with her. She could use that as a device in her room. Was hoping she could get just another machine as she doesn’t need the anywhere device and certainly didn’t need to pay more money.”

Posted 2 years ago

“Equipment is easy to install, however instructions need to be upgraded. Mobile device must be carried in pocket or purse when away from home. That should be in BOLD LETTERS. Pendant detects a fall and is VERY sensitive. Bracelet does not detect a fall, only has emergency button. My pendant went off once and I pressed the blue button which cancelled the mobile device, but did not cancel the home station (I was in the house at the time). There is a lot to learn. I got great information from customer service.”

Posted 2 years ago

“I was very pleased with all the information regarding your products. I asked the size of the button because I had returned another company's products because the wrist band was much too large for me...as was the same with your wrist button. My wrist is very small, thin and narrow and the bands are much too big. The necklace button is not something I want to wear to bed. I am hoping that a smaller wrist button will be coming out in the future. Something that is too large is not safe as it got caught on clothes, counters etc. I am sorry it didn't work out....”

Posted 2 years ago

“It has really given me a piece of mind knowing there is responders available 24 -7 while I am at work.”

Posted 2 years ago

“It was very easy to purchase. The representative answered all our questions. It was shipped quickly. I was visiting my mom when we purchased MobileHelp and thank goodness I was there. The device was not off line during shipping and the fall alert dispatched EMS to her house at 2am. I had to call the company and request it be taken off line every twelve hours. I'm happy the product works but I would hope that wasn't something that happens often.”

Posted 2 years ago

“It goes off with the slightest movement”

Posted 2 years ago

“Super customer service. Honest to their word. Sorry we found the system too complicated for my husband with advanced Alzheimer's so we had to return it, Always courteous helpful on the phone. Don't hesitate to recommend them and their equipment. Even paid for the return shipment!!”

Posted 2 years ago

“Thankfully I have not needed to push the button as of now. Glad that I have piece of mind knowing it s there if needed,”

Posted 2 years ago

“First time user.”

Posted 2 years ago

“I had thought about getting some sort of personal security devise because I spend a lot of time alone. But when I read the ad in the AMAC magazine, and made a phone call to Mobile Help, I decided on getting it. My daughter has said that they feel much better about me driving all over town shopping, with MobileHelp giving me the "coverage" that they want for me. Thankfully, I have not had any occasion to use it, yet.”

Posted 2 years ago

“The service seems to be very good. The only issue is the Fall Detection alert is more trouble than it's worth. It goes off randomly.... like 4am.”

Posted 2 years ago

“I'm not ready to review yet. Just got it a few days ago and made some changes in what and when I where them.”

Posted 2 years ago

“I really have had no experience for quality of service. I feel MobileHelp gives me the security to get help if and when I need it. As someone without a family, this is important for my safety. That makes me feel confident to be able to live alone rather than have to move to assisted living.”

Posted 2 years ago

“Knowledgeable, courteous and very helpful with any questions or concerns.”

Posted 2 years ago

“Good service at a resionable price.”

Posted 2 years ago

“Easy to use and affordable. My one criticism is that the fall detection is too sensitive and can be set off accidentally. It has happened for both my mother and my mother-in-law. It would also be useful to have a second base station so you could have one upstairs one downstairs.”

Posted 2 years ago

“Very helpful staff. Patient and understand equipment operation.”

Posted 2 years ago

“Impossible for me to give a real rating since I do not know the system works. As far as I know my wrist button, which I'm wearing day and night, has no life at all. I don't want to fall or have other issues requiring me to use my gear to determine its utility, I can't rate until I know the system works for me.”

Posted 2 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews